Genbook vs. x.ai

I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.

X.ai is very well suited for a departmental type use where Amy has access to everyone's calendar. It is a requirement that people keep their calendars up to date and live by them. Otherwise Amy might think that you are free when you have a flight booked or are on vacation. She is extremely good for those times when a prospect agrees to talk to you at a conference. I just send them a quick email, cc Amy and tell her to set up a call, and it magically shows up on my calendar!

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• Manufactured time for my more essential job duties as owner
• It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
• Sifts out the not so serious purveyors of massage and keeps those that are.
• Provides gift certificate purchase in increments or whole amounts. Saves me time.

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• x.ai makes it easy to initiate, schedule, and manage meetings with internal and external constituents. Especially in the case of internal constituents, scheduling is almost instantaneous on the team plan because the AI can see the available/busy schedules for anyone in our G Suite domain and schedule meetings based on my preferences and the other person's availability.
• The calendar function makes it easy for me to share a limited calendar with others so that they can automatically schedule a meeting with me without having to go back and forth.
• The customer service team at x.ai is stellar. They are kind, quick to respond, and typically resolve cases on the first try. They are also incredibly receptive to feedback and new ideas that often get incorporated into the product.

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• The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
• Email to your book of business via Genbook is missing.

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• One person mentioned that the zoom link isn't easy to open from the calendar appointment
• Some people have been confused by using the names "Amy" or "Andrew", not realizing these are AI bots. So, I now use the "X.ai scheduler" to avoid confusion

Genbook is an amazing online platform and easy to use and work with on the go.

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Always friendly and quick to respond.

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Support has been quick. We have not really had an issue, more just implementation questions.

amazing work

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AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.

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Heard about Claralabs AI assistant from friends using this service. But I found x.ai to be suited for my requirements. Claralabs is also good but when it comes to pricing and ROI, x.ai is better.

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• Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
• People can book at all hours of day or night.

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• I have hours back in my schedule every week, meaning I have more billable time, free time, and fewer things to worry about!
• Having an AI assistant fits for my personal brand.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info