9 Reviews and Ratings
20 Reviews and Ratings
I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.
I've tried some of the other online booking services and while there were good, they didn't have all of the features that Zoho Bookings does and since I'm already a Zoho One subscriber, it doesn't cost me anything more. I think virtually any type of business can use Bookings as it's not geared to a specific industry but can be customized for use in any type of industry. I would love to see salons use it as I think it can be truly a way for them to better book clients than using a paper calendar which I see many using. I also think massage therapists would also benefit but using Bookings. If you are a solopreneur or have a sales team, there's no way you can't benefit by using Bookings for your phone appointments, Zoom/Video meetings, or in-person meetings. There is also a resource function which allows you to block out conference rooms and other resources.Incentivized
Manufactured time for my more essential job duties as ownerIt requires a credit card for all scheduling. Takes away the whole ask awkwardness.Sifts out the not so serious purveyors of massage and keeps those that are.Provides gift certificate purchase in increments or whole amounts. Saves me time.Incentivized
Global booking with automated time zone adjustmentsBooking payment managementSynchronizing to CalendarIntegrating with CRMIncentivized
The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.Email to your book of business via Genbook is missing.Incentivized
Customization.Custom workflow automation.Robustness of features.Incentivized
It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.Incentivized
Genbook is an amazing online platform and easy to use and work with on the go.Incentivized
Always friendly and quick to respond.Incentivized
A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall Incentivized
amazing workIncentivized
AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.Incentivized
I found the integration with the two above is great if you're a Google Calendar user which we are not. While with Zoho Calendar we can have two way integration with Google Calendar there wasn't a need to do so. With Zoho Bookings which also integrates with Google Calendar we didn't have to worry about that as the integration with our Zoho Calendar was virtually automatic. There was also the cost consideration as the two above have a free version it was limited and didn't have all the bells and whistles we needed. Zoho Bookings provide us with everything from a single sign-on web browser and mobile appIncentivized
Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.People can book at all hours of day or night.Incentivized
Organizational efficiency improved by 33%Conversion rate from bookings improvedIncrease in booking numbersIncentivized