Genesys Cloud CX vs. Klaus
Genesys Cloud CX vs. Klaus
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week |
Genesys Cloud CX | Klaus | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Klaus | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Klaus | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Klaus | |
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Likelihood to Recommend | 8.6 (408 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Klaus | |
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Likelihood to Recommend | Genesys | Klaus No answers on this topic |
Pros | Genesys | Klaus No answers on this topic |
Cons | Genesys | Klaus No answers on this topic |
Likelihood to Renew | Genesys | Klaus No answers on this topic |
Usability | Genesys | Klaus No answers on this topic |
Reliability and Availability | Genesys | Klaus No answers on this topic |
Performance | Genesys | Klaus No answers on this topic |
Support Rating | Genesys | Klaus No answers on this topic |
In-Person Training | Genesys | Klaus No answers on this topic |
Online Training | Genesys | Klaus No answers on this topic |
Implementation Rating | Genesys | Klaus No answers on this topic |
Alternatives Considered | Genesys | Klaus No answers on this topic |
Contract Terms and Pricing Model | Genesys | Klaus No answers on this topic |
Scalability | Genesys | Klaus No answers on this topic |
Professional Services | Genesys | Klaus No answers on this topic |
Return on Investment | Genesys | Klaus No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | Klaus Screenshots |