Genesys Cloud CX vs. Provide Support Live Chat
Genesys Cloud CX vs. Provide Support Live Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Provide Support Live Chat | N/A | Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy. | $24 per month |
Genesys Cloud CX | Provide Support Live Chat | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly. | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Provide Support Live Chat | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Provide Support Live Chat | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Provide Support Live Chat | |
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Likelihood to Recommend | 8.6 (408 ratings) | 9.7 (3 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | 9.7 (3 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Provide Support Live Chat | |
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Likelihood to Recommend | Genesys | Provide Support Live Chat |
Pros | Genesys | Provide Support Live Chat |
Cons | Genesys | Provide Support Live Chat |
Likelihood to Renew | Genesys | Provide Support Live Chat No answers on this topic |
Usability | Genesys | Provide Support Live Chat No answers on this topic |
Reliability and Availability | Genesys | Provide Support Live Chat No answers on this topic |
Performance | Genesys | Provide Support Live Chat No answers on this topic |
Support Rating | Genesys | Provide Support Live Chat |
In-Person Training | Genesys | Provide Support Live Chat No answers on this topic |
Online Training | Genesys | Provide Support Live Chat No answers on this topic |
Implementation Rating | Genesys | Provide Support Live Chat No answers on this topic |
Alternatives Considered | Genesys | Provide Support Live Chat |
Contract Terms and Pricing Model | Genesys | Provide Support Live Chat No answers on this topic |
Scalability | Genesys | Provide Support Live Chat No answers on this topic |
Professional Services | Genesys | Provide Support Live Chat No answers on this topic |
Return on Investment | Genesys | Provide Support Live Chat |
ScreenShots | Genesys Cloud CX Screenshots | Provide Support Live Chat Screenshots |