Genesys DX (discontinued) vs. Moveworks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys DX (discontinued)
Score 10.0 out of 10
N/A
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.N/A
Moveworks
Score 8.0 out of 10
N/A
Moveworks, now from ServiceNow, is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates different resolution skills to take action, complete tasks, retrieve information and find answers.N/A
Pricing
Genesys DX (discontinued)Moveworks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Genesys DX (discontinued)Moveworks
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Genesys DX (discontinued)Moveworks
Best Alternatives
Genesys DX (discontinued)Moveworks
Small Businesses
Gist
Gist
Score 9.5 out of 10
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Medium-sized Companies
Olark
Olark
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Front
Front
Score 9.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Genesys DX (discontinued)Moveworks
Likelihood to Recommend
8.3
(53 ratings)
8.0
(1 ratings)
Usability
8.2
(20 ratings)
-
(0 ratings)
Support Rating
8.3
(21 ratings)
-
(0 ratings)
User Testimonials
Genesys DX (discontinued)Moveworks
Likelihood to Recommend
Discontinued Products
The relationship building with the entire team at LMI from Sales, to the Account Manager to our Customer Relationship manager and their product Bold360 was excellent. They were always willing to listen to different ideas and try to make them work for us
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ServiceNow
Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.
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Pros
Discontinued Products
  • We’ve built our environment to scale globally and currently leveraging the platform in U.S., LATAM, BRAZIL, APAC, and EMEA.
  • Email integration with Outlook has helped channel emails to agents by skill set.
  • The knowledgebase has shared global articles, which are auto-translated to our fans who engage our brands based on their questions.
  • I want to add kudos to the support received from our Customer Success Manager and Technical Account Manager.
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ServiceNow
  • Understanding employee questions and serving up information and answers
  • Very easy to add new content into the chatbot
  • Excellent customer support
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Cons
Discontinued Products
  • Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator.
  • Native mobile applications to provide added support.
  • Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user.
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ServiceNow
  • Conversations, asking users refining questions to better tailor responses
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Usability
Discontinued Products
Day-to-day use of Bold360 AI (chatbot) use (reviewing new questions, adding new responses, tagging, etc.) is fairly simple, but utilizing more advanced features and custom channeling, etc. typically require escalation to developers and may require additional costs if you want help to implement
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ServiceNow
No answers on this topic
Support Rating
Discontinued Products
Great customer support management provided by LogMeIn, which gives you a direct line with regular meetings with the company to make sure your implementation is a success. [The] account manager is always readily available as well for engagement. Opportunities though exist in a balance between professional services support and VIP support that can be improved upon more.
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ServiceNow
No answers on this topic
Alternatives Considered
Discontinued Products
I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.
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ServiceNow
No answers on this topic
Return on Investment
Discontinued Products
  • Considerable saving on ticket deflection so return on investment
  • Saved on extra support engineer recruitment through self service
  • Enabled support engineers to concentrate on more complex customer issues as simple and semi-complex issues are generally dealt with through self service--so better quality of service for customers
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ServiceNow
  • 22% reduction in calls to support channels
  • Employee growth without needing to add support personnel
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ScreenShots