Genesys Multicloud CX (discontinued) vs. Satmetrix (discontinued)
Genesys Multicloud CX (discontinued) vs. Satmetrix (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Satmetrix (discontinued) | N/A | Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available. | N/A |
Genesys Multicloud CX (discontinued) | Satmetrix (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Satmetrix (discontinued) | |
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Top Pros | ||
Top Cons |
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Genesys Multicloud CX (discontinued) | Satmetrix (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Survey Format & Appearance |
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Survey Content |
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Survey Logic |
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Survey Reporting & Analytics |
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Survey Administration & Security |
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Genesys Multicloud CX (discontinued) | Satmetrix (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Square 9 Softworks Score 9.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Qualaroo Score 6.6 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Predictive Index Behavioral Assessment Score 9.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Satmetrix (discontinued) | |
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Likelihood to Recommend | 7.7 (147 ratings) | 4.0 (7 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | 5.1 (5 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Satmetrix (discontinued) | |
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Likelihood to Recommend | Discontinued Products | Discontinued Products |
Pros | Discontinued Products | Discontinued Products |
Cons | Discontinued Products | Discontinued Products |
Likelihood to Renew | Discontinued Products | Discontinued Products |
Usability | Discontinued Products | Discontinued Products No answers on this topic |
Reliability and Availability | Discontinued Products | Discontinued Products No answers on this topic |
Performance | Discontinued Products | Discontinued Products No answers on this topic |
Support Rating | Discontinued Products | Discontinued Products No answers on this topic |
In-Person Training | Discontinued Products | Discontinued Products No answers on this topic |
Online Training | Discontinued Products | Discontinued Products No answers on this topic |
Implementation Rating | Discontinued Products | Discontinued Products No answers on this topic |
Alternatives Considered | Discontinued Products | Discontinued Products |
Scalability | Discontinued Products | Discontinued Products No answers on this topic |
Return on Investment | Discontinued Products | Discontinued Products |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |