TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    SendFox

    Score10 out of 10
    N/AA tool to automatically send customized emails to subscribers, followers, and fans. SendFox is an email marketing tool designed specifically for content creators that lets users compose and send unlimited customized emails. SendFox combines automation and customization to help create simple, beautiful, and effective emails in less time. Users can automatically draft emails with SendFox’s integrated weekly Smart Campaigns and RSS content updates, so fans will get content…

    $49

    one-time fee per user

    Pricing
    GistSendFox
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    SendFox
    $49
    one-time fee per user
    Offerings
    Pricing Offerings
    GistSendFox
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$49 one-time fee per user
    Additional Details——
    More Pricing Information
    Community Pulse
    GistSendFox
    Considered Both Products
    Gist
    No answer on this topic
    AppSumo Originals
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    20 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    19 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    21 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    21 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    20 Answers
    No answers on this topic
    Features
    GistSendFox
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and SendFox
    Feature
    Gist
    8.9
    2 Ratings
    2% above category average
    SendFox
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Gist and SendFox
    Feature
    Gist
    -
    Ratings
    SendFox
    5.8
    1 Ratings
    32% below category average
    WYSIWYG email editor00 Ratings5.01 Ratings
    Landing pages00 Ratings7.01 Ratings
    Mobile optimization00 Ratings7.01 Ratings
    Email deliverability reporting00 Ratings5.01 Ratings
    List management00 Ratings4.01 Ratings
    Triggered drip sequences00 Ratings7.01 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Gist and SendFox
    Feature
    Gist
    -
    Ratings
    SendFox
    6.0
    1 Ratings
    24% below category average
    Dashboards00 Ratings6.01 Ratings
    Standard reports00 Ratings6.01 Ratings
    Best Alternatives
    GistSendFox
    Small Businesses
    Olark
    Score10 out of 10
    Mad Mimi
    Score10 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    Campaign Monitor by Marigold
    Score9 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    Emma by Marigold
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GistSendFox
    Likelihood to Recommend
    9.5
    (112 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (9 ratings)
    -
    (0 ratings)
    User Testimonials
    GistSendFox
    Likelihood to Recommend
    Gist
    If your marketing model is selling products, services, or SAAS where you are doing inbound marketing and your website will do most of the lead generation and conversion, this is a great product. From live chat, support, event tracking, and automation, you could almost put your entire business on autopilot. If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
    Incentivized
    Read full review
    AppSumo Originals
    SendFox is perfect for when you are needing to send emails irregularly to a medium-sized list and don't want high fees. Whilst there aren't fancy templates like other services, this can be perfect if you are just wanting to send simple, quick emails vs more in-depth graphical ones. It's great for smaller businesses as well due to the low cost.
    Incentivized
    Read full review
    Pros
    Gist
    • Customer service via a unified inbox so you dont have to separately monitor your twitter, Facebook or IG account for consumer communication there. Gist unified all into one inbox, better than anyone else I've seen in the market. They archive all communications and tie them back to a single user so you get unified customer history / data.
    • Marketing segmentation and automation: they track user history and behavior across the site and have super detailed segmenting capability, on par with ActiveCampaign's, but better I'd say. Better UI for the marketing admin person, and more unified data than in AC.
    • Live chat and chatbot. Usually it's either one or the other but with Gist you can do both seamlessly.
    Incentivized
    Read full review
    AppSumo Originals
    • Easy to send emails as an automated sequence or single blast email.
    • Can break customers into separate lists but still only charged per contact.
    • Charges as a lifetime deal for so many contacts rather than monthly.
    Incentivized
    Read full review
    Cons
    Gist
    • Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.
    • The vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.
    • Email deliverability has been less than perfect in the past, but it has improved drastically in the last year.
    Read full review
    AppSumo Originals
    • More customization in the email builder.
    • More customization on the smart pages (aka Landing page).
    • Forms have low customization and older style graphical look.
    Incentivized
    Read full review
    Likelihood to Renew
    Gist
    Gist is a quite reliable service with a lot of added values. We don't need to pay for different Saas for these important features. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder
    Incentivized
    Read full review
    AppSumo Originals
    No answers on this topic
    Usability
    Gist
    It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
    Read full review
    AppSumo Originals
    No answers on this topic
    Support Rating
    Gist
    Fantastic support. Ask a question, get an answer within 24 hours every time. And sometimes within a few minutes. They've always come through for me, helpful and, even when it's an issue on my end, they point me in the right direction.
    Incentivized
    Read full review
    AppSumo Originals
    No answers on this topic
    Alternatives Considered
    Gist
    Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
    Read full review
    AppSumo Originals
    Mailchimp costs a lot once you get into the 4000 contacts range and features that SendFox has integrated are in a higher cost plan from Mailchimp. Drip is in a similar range cost-wise. It costs more per month than I paid all up. For a business that relies on email marketing as an income strategy, these tools are perfect, but for my business which uses it intermittently to supplement things like group challenges, it's more applicable to go with a tool like SendFox.
    Incentivized
    Read full review
    Return on Investment
    Gist
    • They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
    • I am able to save hours of time with the automated emails that are GDPR compliant.
    • I don't have to pay for a designer to have excellent looking emails either.
    Read full review
    AppSumo Originals
    • It's been the service I've used for daily emails for group challenges - Meaning that I had a service that was cheaper than others AND was reliable. When the customers got the emails reliably, I retained them, customers.
    • It has been less flexible in terms of customization - This hasn't had a tangible benefit but may have had a lead-on effect of the emails not always looking as professional to the customer.
    • It is much cheaper than other services meaning I've saved likely $2000+ based on the size of my email list (which is a lot for my small business!).
    Incentivized
    Read full review
    ScreenShots

    Gist Screenshots

    Screenshot of Live ChatScreenshot of Email MarketingScreenshot of Marketing Automation WorkflowsScreenshot of Knowledge BaseScreenshot of Meetings

    SendFox Screenshots

    Product screenshot