Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.
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Microsoft Powerpoint
Score7.9 out of 10
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Microsoft PowerPoint is a presentation software designed to allow users to create slide-based presentations including video and images, as well as slide transitions and animations.
I’ve found that Glassbox is particularly well-suited during marketing campaigns, because you can export and analyze data in real-time, track the campaign’s effectiveness, and gain immediate insight into how customers are interacting with your website. With these insights, we’re able to tweak campaigns on the fly to increase engagement and conversion rates. Similarly, since Glassbox allows us to monitor customer interactions in real-time, we gain immediate feedback on how our users are engaging with a new digital feature on our platform, for example. We can then quickly identify any usability issues or friction points, make adjustments in real-time to improve the user experience, and maximize the success of the new feature.
The learning curve with Microsoft Powerpoint is not too steep, and most everyone can create really nice-looking presentations. The thing I like most about the new advancements in Microsoft Powerpoint comes to formatting. If you are creating a newsletter, don't get bogged down by all of the annoying formatting rules and issues you would have if creating in Publisher or Word. Microsoft Powerpoint makes it very simple. You can add text boxes and move them anywhere on the page. The templates are a nice touch, but they could use more, as most of these are outdated. I believe there are many free websites for downloading more templates.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It's a pretty powerful platform, and my sense is that most users don't utilize it to its fullest potential. Glassbox could help by offering a more comprehensive onboarding program (maybe even customized training sessions or live workshops tailored to the needs and use cases of FSIs)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Glassbox is very easy to use, and with the AI features which it has inside, it has been very easy for us to not only find the relevant sessions but also summarize them and interact with the summary - so we now have all types of people in our org who use Glassbox - including those who are purely non-tech. Also, I must give a huge shoutout to our customer support team who have been instrumental in helping us get value from Glassbox
It’s great overall! I can think of a few improvements that would make it a 10, for example: better Smart Art graphs, automatic distribution of columns and rows in tables, and being able to more easily save templates for graphs. For example, if I could determine that a same brand name in all graphs would have a specific color, it would be great
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've never had any issues with its availability. As it is installed on my machine, it's ready when I need it, online or offline. Creating large slide decks with complex elements like video and audio doesn't affect its stability. The only limitation would be the capability of your own computer, as far as I can tell.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The performance is very strong. It loads reasonably quickly. Large presentations load relatively quickly too, given their complexity, and once loaded each slide is readily available. It's easy to scroll up and down through your slide deck and go to the slide you want. Videos, pictures and music all load on demand, controllable by clicks.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have never had to use the actual support. Most of my questions are "how to" questions and there is a rich internet full of users sharing their tips and tricks with this application. Sometimes I find the answers on Microsoft support site but often I don't
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Glassbox is a customer experience management platform that provides various tools to help organizations understand and improve the customer journey. There may be other products that offer similar capabilities, such as FullStory, UserTesting, and Clicktale. These products may provide similar features, such as session replay, advanced analytics, and integration with other tools. It is important for organizations to carefully evaluate the specific needs and goals of their business and choose a product that aligns with those objectives.
Adobe Illustrator is an excellent software but it's not easy to use for [everyone without] having any training or previous experience in working with illustrator. Microsoft Powerpoint is very easy to use and it's fantastic as it saves time more than illustrator. Another thing is it takes small space while illustrator takes a significant amount of space in the business machine
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Scaling up use of Microsoft Powerpoint would be a simple case of buying further licences. The software is intuitive and therefore training demands from scaling it to more departments or more individuals would be relatively straightforward. Google Slides may be easier to share among those organisations that use Google's suite of apps, however.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Glassbox has really taken us to the next level in terms of customer sentiment analysis and informed decision-making. We're capturing 100% of customer sessions, and with Glassbox we're able to address hidden issues and make decisions that enhance the experience of our entire customer base, as opposed to just a select few. Our strategic decisions are now based on accurate, comprehensive data, and we're seeing the fruits of this. Our customers are more engaged (and more loyal), our conversion rates are climbing, and our business is growing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
