Glean is an AI-powered workplace search tool that supports search across all of a company's apps, centralizing company knowledge and helping employees to more quickly find what they need, with 100+ connectors.
$12
per month
IBM Watson Discovery
Score 9.0 out of 10
N/A
IBM offers Watson Discovery, a natural language processing (NLP) application with options to measure sentiment, detect entities, semantic roles, and other concepts.
Based on my experience, Glean is well suited for scenarios where you need to search through large amounts of information in a structured format, such as Confluence pages, knowledge bases, or other similar repositories. Glean's search algorithms make it easy to find the exact information you need, even if it's buried deep in a document or spread across multiple pages. On the other hand, Glean may be less appropriate for scenarios where you need to search through unstructured data, such as messages. While Glean can still be useful in these cases, its effectiveness may be limited.
Overall, IBM Watson Discovery is an amazing technology that we use with our clients to address various business problems, but the biggest challenge has always been about ingesting, analyzing, enriching, and searching huge collections of documents and allowing our end users and SMEs to be able to search for what they need to reduce the time and efforts spent daily on a manual search through various collections of documents. We have successfully managed to reduce manual work by over 80%, and now our SMEs are being used for the skills they have to gather insights rather than do manual work.
I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way.
The interface could use more tweaking. Being new to the program, it was kind of hard to navigate.
Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable.
IBM Watson Discovery has the best user capabilities and easily transform business decision-making portfolio. The automation system saves time used in data analysis as opposed to manual research that consumes a lot of time. The visualization across the dashboard enables my team to interpret complex data and use it to make reliable marketing decisions.
Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
Discovery differs from its competitors due to the better ease of implementation and the high level of natural language recognition, it is equal in integration resources such as API and workflow or process pipeline, but it loses in the price for a high volume of documents and/or research. If you own or plan to use other services from the IBM Watson family, there is no doubt that Watson discovery is your best option. Another important point is if you plan to use a cloud or on-premise service (local server or private cloud).
