Global Shop Solutions' ERP software helps manufacturers deliver quality parts on time, every time. Available in the cloud or on premise, its 35+ applications include Scheduling, Inventory, Accounting, and Quality Control. It features AI-enhanced AP Automation and Sales Order Entry.
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Microsoft Dynamics AX (discontinued)
Score4.8 out of 10
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Microsoft Dynamics 365 for Finance and Operations (or Dynamics AX) was an ERP product in the Dynamics family. It has been split into separate Dynamics 365 products and is no longer available.
We've run Global Shop Solutions ERP in several different business models and all of them have worked well. Repair: this is primarily customer supplied material, always new situations that are assessed AFTER the product arrives. Job Shop: These jobs are less guesswork, but still different every time. Engineering BOM's: These are a lot of assembly, less machining, but a huge amount of work in setting up the BOM's. Repeat Jobs: There are slight variations, but the overall process remains the same for all parts. In all 4 business situations Global Shop Solutions ERP has been able to meet the need, albeit differently. This is the strongest indicator that Global Shop Solutions ERP will work in MOST situations. Their flexibility makes everything possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It integrates fully with the other Microsoft software we use daily, and this coordination speeds up our work and gives us the agility to run easily. For example, in a purchase inquiry, the customer, after submitting a request, identifies the teams that should work on the project, and if they need further review by other people, they are added to the process, and everything is managed seamlessly rather than the sales process. Get the result as fast as possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The fact that it is always live and updating constantly is very helpful to our processes.
The cross-module integration is seamless, allowing for what has been done in one department to populate into the fields of another screen quickly.
I cannot say enough about the support team both through the 800 number and through our CI Manager, and the weekly "Friday Features" learning opportunities. If you don't learn the system it is because you have not put forth any effort whatsoever.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Microsoft Dynamics AX's scalability to meet our regional office needs provide flexibility to the team's requirements.
Combined with Citrix Xenapp, the application offers seamless access for users on high latency unreliable network connection to the application.
Application maintenance and updates are easy which makes it possible for us to manage remotely considering the servers are located in a remote Asia site.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
MRP can be slow to adapt to changes in actual production or supply chain transactions.
Setting up number sequences seems a trivial matter, but these numbers ID transactions once they are in the ledger and are key--easy to miss this point in the implementation process.
Bank rec being easily automated and able to quickly plug into a bank back end to get data is not the best.
Payment processing can be 'clunky' based on checks, ACH, Wires...as some of these items are not triggered out of the box in AX, bur are easily added --talking ACH and Wires specifically.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Microsoft Dynamics continues to evolve by bringing more functionality to the customer. Also there are several independent software providers that offer a wide range of solutions for vertical markets.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Still a bit clunky from the DOS days. It is always improving and has done so a lot recently but I still feel like the origins of the software weigh down the user experience when compared to software that employ more modern drag and drop, windows type cut and paste functions, or other Windows features that old DOS systems do not enjoy. The tip off for that is just how critical smart keys are in helping a user get through the screens.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall the product does what we need it to do in order for us to function as a company. While there are some concerns over ongoing costs, the belief is, once we have it fully acclimated to our business the cost should settle into alignment with our original expectations. The new features that are consistently being added do add value to the product as they are usually customer request directed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.
Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.
While I'm able to handle most service questions from my users, if I'm not available, calling GSS is typically a 10-15 minute call and the problem is solved for them. I am a super user of GSS because I'm the ERP manager and I have been using it for over 10 years. With that said, if I reach out to service, it's a BIG problem. I appreciate that even in those instances GSS is quick to grab data and get me off the phone to research it on their own. If it's a problem stopping work, they're all hands on deck to get us back running, but in most instances, I don't need that. I need them to investigate, find a fix, and get back to me while I'm able to keep working on other things. They are very good at not wasting my time and for that, I really appreciate them.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We use a 3rd-party Microsoft Partner for the system. They are responsive and very knowledgeable. While costs have been mentioned several times in this review they are very aware of costs and have developers who are more economical they use to help offset the level of work required to meet our changes and fix our issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
It took a lot of work, but Microsoft ultimately did a good job with in-person training, including being onsite in multiple global locations for extended periods.
Our solution deviated from a number of key out-of-the-box standards that were included in Online training. We just used that for introduction to the general functionality.
Some rough spots, but ultimately worked out. The contract didn't appear to be structured to support the level of overlapping facility deployments required to meet timeline commitments. Merging cultures on the program was also challenging. Overall, not an easy implementation by any stretch. Everyone did the best they could.
We moved to Global Shop Solutions ERP from Visual. Even though the table structure in Visual was easier to learn, we gained a lot more visibility into things with Global Shop Solutions ERP. Visual was difficult to customize, you were required to use the consultant they assigned you, and anything not done by that contractor was not warrantied. With Global Shop Solutions ERP you have a ton of consultants to choose from, the pricing for them is very reasonable, and they are available readily. In our experience, Oracle was...horrible. I think if you have the need to take control of your ERP and be able to make changes on your own, Global Shop Solutions ERP is the only choice.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I was not part of the decision making process to select Microsoft Dynamics AX, however, I do know that an exhaustive search was done and many options were considered alongside Microsoft Dynamics AX and I feel that the right decision was made in choosing this solution.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
See instantly all information for part number, sales history, customer info, makes phone calls easy instead of having to say, let me look into that and get back to you
Save money on purchasing goods, see history, now inventory levels, helps make sure we don't run out of items
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
