Global Shop Solutions' ERP software helps manufacturers deliver quality parts on time, every time. Available in the cloud or on premise, its 35+ applications include Scheduling, Inventory, Accounting, and Quality Control. It features AI-enhanced AP Automation and Sales Order Entry.
N/A
SYSPRO
Score 6.6 out of 10
N/A
SYSPRO
is a highly scalable, industry-built Enterprise Resource Planning (ERP)
software solution that can be deployed in the cloud, on-premise, or accessed
via any mobile device. SYSPRO is designed to simplify business complexity for
manufacturers and distributors by providing actionable insight that supports
effective decision-making, strong cost control, streamlined processes and
improved productivity.
We've run Global Shop Solutions ERP in several different business models and all of them have worked well. Repair: this is primarily customer supplied material, always new situations that are assessed AFTER the product arrives. Job Shop: These jobs are less guesswork, but still different every time. Engineering BOM's: These are a lot of assembly, less machining, but a huge amount of work in setting up the BOM's. Repeat Jobs: There are slight variations, but the overall process remains the same for all parts. In all 4 business situations Global Shop Solutions ERP has been able to meet the need, albeit differently. This is the strongest indicator that Global Shop Solutions ERP will work in MOST situations. Their flexibility makes everything possible.
Almost, since day one Syspro has been saving us time and making us more productive as a whole. We have been able to grow our revenue exponentially with keeping our personnel needs at nearly the same level. Syspro is a great system for an organization that has multiple needs like Distribution and Manufacturing and/or multiple locations.
The fact that it is always live and updating constantly is very helpful to our processes.
The cross-module integration is seamless, allowing for what has been done in one department to populate into the fields of another screen quickly.
I cannot say enough about the support team both through the 800 number and through our CI Manager, and the weekly "Friday Features" learning opportunities. If you don't learn the system it is because you have not put forth any effort whatsoever.
If you are a small or medium business, SYSPRO is a great fit due to its flexible design. If you perform warehousing and inventory management Syspro performs these functions very well.
SYSPRO has been around since 1978 and it shows in its development and support. I have been through several re-sellers for our support function, however we have now moved to SYSPRO corporate for our technical support and development/customizations. SYSPRO corporate supports their customers VERY well.
The SYSPRO interface is highly customizable and nicely laid out. Even with the basic implementation, you can still get off the ground and run without performing too many modifications.
SYSPRO forms and reporting templates are easy to customize/modify.
We have been using 6.0 and the security is not so good.
The program is a bit difficult to learn for rollout
The Learning Channel could be improved - downloadable mp4's would be nice to include in the program vs moving back and forth to the learning channel. Since the program is difficult to learn, it would be nice to be able to utilize the learning channel within the program. Also, the learning channel is pretty complicated to use.
I would rate Global Shop Solutions ERP’s overall usability an 8 out of 10. The system is very capable and flexible once properly configured, but it does have a learning curve and some parts of the interface and navigation can feel a bit dated or complex for new users. Overall, after initial training and setup, it supports daily work efficiently and reliably, which is why it deserves a high score
I've heard many reports from our users stating how difficult Syspro is to use and navigate. From an average standpoint, the Syspro Administrator has to invest a lot of time in setting up the user for success. Once the groundwork is applied, SYSPRO's overall usability becomes fair easier to the average user.
While I'm able to handle most service questions from my users, if I'm not available, calling GSS is typically a 10-15 minute call and the problem is solved for them. I am a super user of GSS because I'm the ERP manager and I have been using it for over 10 years. With that said, if I reach out to service, it's a BIG problem. I appreciate that even in those instances GSS is quick to grab data and get me off the phone to research it on their own. If it's a problem stopping work, they're all hands on deck to get us back running, but in most instances, I don't need that. I need them to investigate, find a fix, and get back to me while I'm able to keep working on other things. They are very good at not wasting my time and for that, I really appreciate them.
We moved to Global Shop Solutions ERP from Visual. Even though the table structure in Visual was easier to learn, we gained a lot more visibility into things with Global Shop Solutions ERP. Visual was difficult to customize, you were required to use the consultant they assigned you, and anything not done by that contractor was not warrantied. With Global Shop Solutions ERP you have a ton of consultants to choose from, the pricing for them is very reasonable, and they are available readily. In our experience, Oracle was...horrible. I think if you have the need to take control of your ERP and be able to make changes on your own, Global Shop Solutions ERP is the only choice.
We evaluated 8 of the top vendors 16 years ago before we selected Syspro and frankly, none of them came close to meeting all of our needs at a reasonable price point. We still look back at that process and think it was one of the best decisions we have ever made.
See instantly all information for part number, sales history, customer info, makes phone calls easy instead of having to say, let me look into that and get back to you
Save money on purchasing goods, see history, now inventory levels, helps make sure we don't run out of items
Significant returns regarding our ability to quickly process orders - both direct entry, EDI and web orders.
Significant returns through giving us the ability to serve configurable products to our customers - We used the product configurator to accomplish this.
Simplifies the shipping process and makes it easy for us to process shipments.
Significant returns in terms of automation and cutting down on expense.
