TrustRadius

GLPI vs. Microsoft System Center Service Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.7 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
Microsoft System Center Service Manager
Score 8.3 out of 10
N/A
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
Pricing
GLPIMicrosoft System Center Service Manager
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
No answers on this topic
Offerings
Pricing Offerings
GLPIMicrosoft System Center Service Manager
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$1,200 per installationNo setup fee
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
More Pricing Information
Community Pulse
GLPIMicrosoft System Center Service Manager
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
GLPIMicrosoft System Center Service Manager
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.2
1 Ratings
11% above category average
Microsoft System Center Service Manager
7.8
7 Ratings
5% below category average
Organize and prioritize service tickets10.01 Ratings8.04 Ratings
Expert directory8.01 Ratings7.03 Ratings
Self-service tools10.01 Ratings8.75 Ratings
ITSM collaboration and documentation10.01 Ratings9.76 Ratings
ITSM reports and dashboards8.01 Ratings7.16 Ratings
Service restoration00 Ratings7.04 Ratings
Subscription-based notifications00 Ratings7.04 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
9.5
1 Ratings
14% above category average
Microsoft System Center Service Manager
8.2
7 Ratings
1% below category average
Configuration mangement9.01 Ratings9.86 Ratings
Asset management dashboard10.01 Ratings8.77 Ratings
Policy and contract enforcement00 Ratings6.05 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
8.5
1 Ratings
1% above category average
Microsoft System Center Service Manager
6.7
6 Ratings
23% below category average
Change requests repository9.01 Ratings6.16 Ratings
Service-level management8.01 Ratings8.05 Ratings
Change calendar00 Ratings6.05 Ratings
Best Alternatives
GLPIMicrosoft System Center Service Manager
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.3 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GLPIMicrosoft System Center Service Manager
Likelihood to Recommend
10.0
(1 ratings)
8.8
(7 ratings)
Support Rating
-
(0 ratings)
8.9
(2 ratings)
User Testimonials
GLPIMicrosoft System Center Service Manager
Likelihood to Recommend
Teclib
GLPI is a good solution for most companies.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
Microsoft
I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
Mostafa Dakam | TrustRadius Reviewer
Mostafa Dakam
IT Administrator
Read full review
Pros
Teclib
  • Tickering
  • Inventory
  • FAQ
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
Microsoft
  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
Verified User
Anonymous
Read full review
Cons
Teclib
No answers on this topic
Microsoft
  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
Matthew Smith | TrustRadius Reviewer
Matthew Smith
System Administrator
Read full review
Support Rating
Teclib
No answers on this topic
Microsoft
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
Mostafa Dakam | TrustRadius Reviewer
Mostafa Dakam
IT Administrator
Read full review
Alternatives Considered
Teclib
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
Microsoft
We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
Verified User
Anonymous
Read full review
Return on Investment
Teclib
  • Quick resolution of incidents
  • User satisfaction measurement
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
Microsoft
  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
Verified User
Anonymous
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk