GLPI vs. ServiceNow IT Service Management
GLPI vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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GLPI | Mid-Size Companies (51-1,000 employees) | GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions. | $23 per IT agent/per month | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | $1,200 per installation | No setup fee | ||||||||||||||
Additional Details | Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options. | — | ||||||||||||||
More Pricing Information |
GLPI | ServiceNow IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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GLPI | ServiceNow IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GLPI | ServiceNow IT Service Management | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
GLPI | ServiceNow IT Service Management | |
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Likelihood to Recommend | Teclib | ServiceNow |
Pros | Teclib | ServiceNow |
Cons | Teclib No answers on this topic | ServiceNow |
Likelihood to Renew | Teclib No answers on this topic | ServiceNow |
Usability | Teclib No answers on this topic | ServiceNow |
Reliability and Availability | Teclib No answers on this topic | ServiceNow |
Performance | Teclib No answers on this topic | ServiceNow |
Support Rating | Teclib No answers on this topic | ServiceNow |
Online Training | Teclib No answers on this topic | ServiceNow |
Implementation Rating | Teclib No answers on this topic | ServiceNow |
Alternatives Considered | Teclib | ServiceNow |
Scalability | Teclib No answers on this topic | ServiceNow |
Return on Investment | Teclib | ServiceNow |
ScreenShots | GLPI Screenshots |