Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gmelius
Score 8.0 out of 10
N/A
Gmelius Mission: Build the 1st collaboration platform that lives where you work 🚀 Gmelius offers a way to collaborate, manage projects and automate workflows inside Google Workspace (formerly G Suite),and beyond, by connecting the other tools that are used daily at companies like Slack, and Trello. Teams can collaborate right from the tools they already know and love. Gmelius allows them to work together on email, monitor and distribute their company's workload visually, and…N/A
Hiver
Score 8.8 out of 10
N/A
Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for…
$24
per month per user
Vivaldi
Score 8.2 out of 10
N/A
Vivaldi is a web browser that is free to use, but that includes a customizable interface, tab tiling and web panels as organizational elements, email management features, and an integrated calendar, to make it a task and work organization solution. It is developed by Vivaldi Technologies headquartered in Oslo, Norway.
$0
Pricing
GmeliusHiverVivaldi Browser
Editions & Modules
No answers on this topic
Lite
$24
per month per user
Growth
$34
per month per user
Pro
$59
per month per user
Elite
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
GmeliusHiverVivaldi
Free Trial
YesYesNo
Free/Freemium Version
YesYesYes
Premium Consulting/Integration Services
NoYesNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
GmeliusHiverVivaldi Browser
Considered Multiple Products
Gmelius

No answer on this topic

Hiver
Chose Hiver
Hiver is better than Front as it plugs directly into Gmail so no need to log into a separate email. While Gmelius has more features the price seems to be higher to. So it would depend on the volume and features needed when deciding between Hiver and Gmelius. Both can automate …
Vivaldi

No answer on this topic

Features
GmeliusHiverVivaldi Browser
Project Management
Comparison of Project Management features of Product A and Product B
Gmelius
6.4
6 Ratings
20% below category average
Hiver
-
Ratings
Vivaldi Browser
-
Ratings
Task Management7.24 Ratings00 Ratings00 Ratings
Workflow Automation7.05 Ratings00 Ratings00 Ratings
Mobile Access5.94 Ratings00 Ratings00 Ratings
Search5.55 Ratings00 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Gmelius
8.1
5 Ratings
1% above category average
Hiver
-
Ratings
Vivaldi Browser
-
Ratings
Notifications8.15 Ratings00 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Gmelius
-
Ratings
Hiver
9.0
4 Ratings
9% above category average
Vivaldi Browser
-
Ratings
Organize and prioritize service tickets00 Ratings9.04 Ratings00 Ratings
Ticket creation and submission00 Ratings9.04 Ratings00 Ratings
Ticket response00 Ratings9.04 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Gmelius
-
Ratings
Hiver
8.0
1 Ratings
0% below category average
Vivaldi Browser
-
Ratings
External knowledge base00 Ratings8.01 Ratings00 Ratings
Internal knowledge base00 Ratings8.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Gmelius
-
Ratings
Hiver
8.5
4 Ratings
6% above category average
Vivaldi Browser
-
Ratings
Customer portal00 Ratings8.01 Ratings00 Ratings
Email support00 Ratings9.04 Ratings00 Ratings
Best Alternatives
GmeliusHiverVivaldi Browser
Small Businesses
Stackby
Stackby
Score 8.9 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
SysAid
SysAid
Score 8.9 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
GmeliusHiverVivaldi Browser
Likelihood to Recommend
9.8
(6 ratings)
8.0
(4 ratings)
6.0
(3 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
4.0
(1 ratings)
-
(0 ratings)
User Testimonials
GmeliusHiverVivaldi Browser
Likelihood to Recommend
Gmelius
Lead generation for nearly any kind of business. I can't even explain how easy it is to set everything up. I also love that I can send test emails to myself. Sequencing and Scheduling out follow-ups help me stay on top of potential sales, especially smaller sales that aren't always on my radar 24/7. Sending post-sale information on a regular basis. Basically, Gmelius works for the entire sales cycle, pre to post.
Read full review
Hiver
One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.
Read full review
Vivaldi Technologies
It's very easy to schedule events where we can set the agenda in advance and add events as tasks so that we can track the progress. It can be integrated with products like tidycal to check booking time, messaging software like MS Teams, Slack and video call software like Zoom for a seamless experience.
Read full review
Pros
Gmelius
  • Easy to assign and action emails.
  • Easy to add notes for a particular individual to action them without missing out on important details.
  • Ready to use templates can be designed for everyday responses to clients.
Read full review
Hiver
  • automation through rules
  • tagging emails, anaylics behind them
  • support, chat always responds right away
Read full review
Vivaldi Technologies
  • İnternet browser
  • Built-in calender
  • Built-in mail client
  • View multiple web pages
Read full review
Cons
Gmelius
  • Easier access to dashboard.
  • Ability to edit email names more if a person's name doesn't match up with their Gmail account.
Read full review
Hiver
  • It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.
Read full review
Vivaldi Technologies
  • Stability. Random crashes made me lose my progress
  • Broader extensions support
  • Performance improvement for old CPUs
Read full review
Usability
Gmelius
No answers on this topic
Hiver
Easy to use
Read full review
Vivaldi Technologies
Vivaldi Browser is great in terms of usability and customization, if you don't like something the way it is by default, there's a good chance that you can tweak to make it work for you
Read full review
Support Rating
Gmelius
No answers on this topic
Hiver
Support is there, can be slow at times.
Read full review
Vivaldi Technologies
No answers on this topic
Alternatives Considered
Gmelius
We switched to Gmelius from Mixmax because we wanted to try the inbox/label sharing features. Ultimately, Mixmax is more accurate with tracking opens, and it is much more user friendly. We switched back to Mixmax after about a year using Gmelius. Mailshake is also a better tool for sending out high volumes of emails, as it is better at making sure your email address doesn't get flagged as spam.
Read full review
Hiver
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
Read full review
Vivaldi Technologies
Since Vivaldi has a calendar built-in in the browser only so it is very efficient to add new events and edit already scheduled events, We can manage multiple calendars as per our needs without added complexity because it has a user-friendly user interface, events can be defined as tasks so that we can track progress on the projects.
Read full review
Return on Investment
Gmelius
  • I reliably post 20-30% higher activity numbers weekly due to my use of Gmelius
  • Gmelius is a significant contributer to my sales success -- The last two years I have more than doubled company-issued sales targets
  • Gmelius saves me tons of time each week due to automated campaigns. I would say I've reclaimed at least 20% of my work week scheduling out follow up and pre-scheduling lead gen email campaigns out.
Read full review
Hiver
  • The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
  • the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
  • the ability to automate who gets assigned what emails from specific vendors per entity
Read full review
Vivaldi Technologies
  • Improves time management
  • Can separate business and personal use
  • To be able to make plans about your work on the calendar. (Meeting, work list etc).
Read full review
ScreenShots

Gmelius Screenshots

Screenshot of Use shared inbox that work together on emailScreenshot of Get kanban boards to organize teamwork visuallyScreenshot of Organize workflow automation to make your team happier

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of a view of a shared mailboxScreenshot of the collision alerts feature