Gong vs. tl;dv

Gong is the perfect, all-in-one tool for Sales reps to be able to succeed. It's my one-stop-shop for updating deals, getting intelligence into the accounts I'm servicing, and for coaching/training myself and others. I could even see its use case extending to CSMs. Maybe a bit less appropriate for non-sales-oriented teams.

While the use case of using tl;dv is pretty obvious, our case is to keep necessary meetings stored in one place. What I like about tl;dv is the quality of their transcript. There's a rare case when the transcript is not accurate. We have several paid licenses and they give much more opportunities to follow what was discussed during the meeting. We don't use any automations so I just copy the transcript and manually put it in my ChatGPT for notes. We also face some challenges sometimes when tl;dv doesn't join the meeting properly. It blocks us and we have to run some other notetaker we have. This usually happens when someone has the setting to have tl;dv always joining the meeting that the person is invited to. In this case, there's a conflict between the notetakers and we have to resolve them. Despite that, our company still enjoys using tl;dv due to the quality of the transcript and also due to the ability to add an external recording manually to the recording storage.

Incentivized

• The history is quite useful in many aspects of my daily work, as I have a complete and detailed view of transcribed calls and email summaries of previously exchanged emails.
• It's like an assistant; I can receive email reminders about things discussed during a video call, such as the upcoming date of a scheduled meeting or notes on certain key aspects the client needs for their order.
• I can share calls through Gong with my clients. This gives me an added advantage, allowing the client to have reminders or a record of what was discussed without having to worry about manually taking notes.
• The interface is complex but easy to learn, has many assistant-like features, and can also be integrated into many calling platforms, such as Zoom.

Incentivized

• Notes with Smart Topics Enabled.
• Segmentation of the meeting itself, like for one of the calls - 1. Confirmed Action Items and Next Steps; 2. Sales Strategy and Market Segmentation; 3. Pricing and Monetization Model; 4. Customer Segmentation and User Data; 5.Contract and Partnership Details.
• Speaker Insights - Talk time, Words/min, Questions/hr, Longest talk time are very critical to analyse and give feedback to train the team.
• Meeting recording itself - no need to always record GMeet or Zoom and cloud.

Incentivized

• AI analysis - I'd love to see some more proactive analysis or the ability to set warning signs.
• Cross-account analysis - I'd like to be able to run the Gong prompts across a set of customers or all calls within a certain range
• Ease of Zapier accesss - I'd love to see even more connections built to Zapier.

Incentivized

• the AI notetaker is not on time always
• free version archives videos after 3 days, at least 7 days should be given
• free version cannot download videos

Incentivized

Gong is one of the best if not the best tools we have in or tech stack in terms of ROI and ease of use. The ai features that have been released over the past year have continued to add value and are not just shiny new features that don't get used. It is also an easy to use platform for our sales and customer success reps, takes very little time to become proficient in. The deal boards also provide great visibility into opps for management and leadership

Incentivized

Some points could be improved and highlight the functions and versions. Alguns pontos poderiam ser melhorado e realçai as funções e versões.

Incentivized

It does great for all the things I've mentioned. I didn't give it a 10/10 because I still think there is room to improve as far as improving the quality of the insights that are more actionable. I.e. this happened so you should think about doing this thing as a next step.

Incentivized

Its average in everything and thus 5/10.

Since it is free for the most part; my submission is go for it

Don't expect anything amazing or out of the ordinary from it.

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

muy bueno

Incentivized

No glitches or issues.

Incentivized

Apenas falta más claridade no treinamento para uso en varias plataformas

Incentivized

I have used Dialpad, which is another calling log situation that keeps a record and also provides AI summaries. I just think they stack up in the way that they provide similar features and usability for the people who use both platforms.To be fully transparent, I am completely unbiased. I do prefer Gong over Dialpad because it is much more organized. Whenever I try to use Dialpad, it opens 50 tabs to get to one thing, and it's confusing

Incentivized

I have used both Supernormal and Firflies.ai earlier. So while I was evaluating something seriously when I stacked the free versions of all 3 products, I think even then tl;dv showed me more value per meeting, and I could clearly see what all would get unlocked in a Premium version. Giving the user limited but detailed access on a meeting level unlocked more value for me so decision making was way easier for me.

Incentivized

• Time savings. Historically, I had Google Doc note sheets for each client, and it was incredibly time-consuming. With Gong, I let the tool take the notes and help with customer follow ups.
• Increased collaboration. Rather than sharing notes and meeting, I can send a Gong recording or clip of the conversation that is specific to the business unit I'm working with. This also saves time.
• Increased visibility into our customer accounts. We have quarterly account reviews and have been tasked with making account plans for every customer. Using Gong and Claude, this is done in seconds as opposed to hours.
• Better accountability. It also is a system of truth and the recorded conversations hold resources accountable.
• Improved conversations, the coaching ability helps us understand how we can improve in our meetings and is good training for objective handling.

Incentivized

• We've most likely saved 3-5 hours every week by trusting tl;dv to provide us with comprehensive notes during meetings
• The app also minimized follow-up meetings or questions since we can always go back to our recorded meetings
• It's a great way to review previous or recorded meetings, especially for newly onboarded team members who need a quick example or rundown of how things go within the company

Incentivized