Gemini Enterprise Agent Platform vs. SnapEngage

we used Vertex AI on our automation process the model very useful and working as expected we have implemented in our monitoring phase this very helpful our analysis part. real time response is very effective and actively provide detailed overview about our products.this phase is well suited in our org. this model could not applicable for small level projects why because this model not needed for small level projects and without related resource of ML this model not useful. strictly on non cloud org not suitable means on pram not suitable

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It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.

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• Vertex AI comes with support for LOTs of LLMs out of the box
• MLOps tools are available that help to standardize operational aspects
• Document AI is an out of the box feature that works just perfectly for our use cases of automating lots to tedious data extraction tasks from images as well as papers

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• Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
• We can see which of our team members are available, busy, or not-available.
• Ability to see some biographical information of chatters and to sync information with Salesforce.

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• Customization of AutoML models - A must needed capability to be able to tweak hyperparameters and also working with different models
• Model Explainability -Providing more comprehensive explanations about how models are utilizing features could be very beneficial
• Model versioning and experiments tracking - Enhancing the versioning capability could be good for end users

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• The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
• Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!

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I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.

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Google is always top notch with their security and user interface performance. We use Google's entire suite in our business anyways, so using Vertex became second nature very quickly. I will say, though, that Google does need to come down on the price somewhat with their token allocation. Also, their UI is very robust, so it does require some time for training to really master it.

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I have never needed to contact them for support.

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We tend to adapt and use the platform that suits the customers needs the best. We return to Vertex AI because it is the most in-depth option out there so we can configure it any which way they want. However, it is not quick to market and constantly changing or updating it's feature-set. This makes it suitable for bigger customers that have the capital and time to spend on a bigger project that is well researched and not quick to market like some of the other options that feel like a light-version of this.

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We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

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• It is pay as you go model so it'll save more cost of your org. In our case previously we used to incurred 1-2L/Month now we are reduced it to 80k-1L.
• It'll help you save your model training & model selection time as it provides pre-trained models in autoML.
• It'll help you in terms of Security wherein we can use row level security access to authorized persons.

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• It has allowed us to provide more service with a much smaller team than our phone team.
• It provides us with data helpful to not only ourselves, but our marketing team as well.
• It's customizable so it allows us to create and update our platforms immediately when needed.

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