Google Vault vs. OpenText Core Business Communication Archive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Vault
Score 9.7 out of 10
N/A
Google Vault is an ediscovery and archiving service for messaging and content created through some applications in G Suite. Users can retain, search, and export an organization’s data from select apps with Vault for G Suite Business and Enterprise editions.N/A
OpenText Core Business Communication Archive
Score 7.8 out of 10
N/A
OpenText Core Business Communication Archive (formerly Carbonite Information Archiving or ZixArchive before that), stores an unlimited number of files and communications across email, SMS, and emerging platforms.N/A
Pricing
Google VaultOpenText Core Business Communication Archive
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Google VaultOpenText Core Business Communication Archive
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google VaultOpenText Core Business Communication Archive
Best Alternatives
Google VaultOpenText Core Business Communication Archive
Small Businesses
Cove Data Protection
Cove Data Protection
Score 9.8 out of 10
Cove Data Protection
Cove Data Protection
Score 9.8 out of 10
Medium-sized Companies
Cove Data Protection
Cove Data Protection
Score 9.8 out of 10
Cove Data Protection
Cove Data Protection
Score 9.8 out of 10
Enterprises
Microsoft Exchange
Microsoft Exchange
Score 8.7 out of 10
Microsoft Exchange
Microsoft Exchange
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google VaultOpenText Core Business Communication Archive
Likelihood to Recommend
8.7
(16 ratings)
7.1
(3 ratings)
Support Rating
-
(0 ratings)
8.1
(3 ratings)
User Testimonials
Google VaultOpenText Core Business Communication Archive
Likelihood to Recommend
Google
Well suited - 1. Quick archival esp in Google workspace apps. Very easy to archive and store important conversations, chats, etc. 2. Search and eDiscovery - Very important feature. Less appropriate - 1. Export - Very limited options and sometimes a cause of concern due to limited options post eDiscovery. 2. Integration - Very limited integration options and leads to the use of multiple alternatives or workspaces. 3. Archival post deletion - No option for this that leads to missing important elements sometimes.
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OpenText
Well suited in scenarios where you have a large amount of incoming mails, worry of accidental deletion, and require retention of data from sources, especially with Microsoft Teams. You will have to get used to the complex search features to make full use of Zix capabilities though. If you have a basic usage of emails and your email client already provides these features, then Zix wouldn't be of much use for the expense it incurs.
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Pros
Google
  • Archiving - Archiving of emails, chats, etc, Pretty easy to use and have some amazing features wrt to duration, access, etc.
  • Search - Post archival, Google Vault makes it pretty easy to search for relevant content and eDiscovery.
  • Auditing - Workspace manager can easily audit user activities. Helps security at the org level.
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OpenText
  • Search
  • Storage need reduction
  • Security
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Cons
Google
  • More export options are available to the user, specifically allowing exported data to be imported into a new account easily
  • The interface is very basic and easy to use, but the dashboard could show more information to make it more usable
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OpenText
  • Search language is complex.
  • Easy to miss items if not proficient in search functionality.
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Support Rating
Google
No answers on this topic
OpenText
They do provide support when required, especially with integration problems within your mailboxes and Teams. Take time to respond sometimes, but overall good service.
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Alternatives Considered
Google
The product is similar offering but it is already well integrated into the other g-suite products that we use. It works really well in terms of searching and indexing documents. Other products seemed more elaborate and were complex to implement and use. Since our use case was rather simpler data backup and retrieval, hence it seemed a good fit to implement
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OpenText
Zix Information Archiving (ZixArchive) is fairly 1:1 with these solutions except for prior data not uploading. Indexing metadata for searches is on point and the fields function as you'd expect and clearly labeled. The only gotcha I typically hit in searching is I always hit enter after typing the email address in the search field, which presents me with a new line instead of moving to the next field--it's muscle memory and I understand the reasoning--it just doesn't fit my flow, as typically I only search for one email address per field.
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Return on Investment
Google
  • Positive ROI- able to conveniently store and access files/data that otherwise would not have been as organized. Not only makes my day more efficient but leads to a better client experience.
  • Organized storage.
  • Easy interface once you get used it it- give it about a month.
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OpenText
  • Supports our document retention polices.
  • Allows for recovery of data easily.
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