Google Voice vs. Kortical

I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.

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Kortical is really widely applicable to many use cases, although it doesn't handle images or video it is great to help you build really great ML models without needing to plan ahead what you are going to try, you let the platform build you the best model. It is suited to beginner and more advanced data scientists as you can edit the code to narrow the search space which makes model creation more you build it without AutoML. Hosting the model behind an API that is ready to go is great as it saves so much time vs doing that dev work from scratch

• Google Voice has been great for setting up additional phone lines and numbers.
• The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
• Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

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• The NLP models results were much better than the ones that we did outside of the platform.
• It is really easy and quick to build a good model with a lot of the manual boring tasks all done automatically like one hot encoding, etc.
• Kortical shows the features and their importance for any model type as part of the platform which is great for understanding the models.

• There has not been much innovation since the initial release.
• It doesn't handle SMS well.
• It does not natively integrate with CRM without legacy complication
• It is not supported by Google as it once was
• Call Recording is non-existent
• Call-Tree or Virtual Auto-Attendant needs are not available

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Independently Invited by TrustRadius

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• It would be ideal to have Jupyter built into the platform, they say it is coming.
• Also while it is easy to use, at the start it would have been helpful to have more help guides.

Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.

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Independently Invited by TrustRadius

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I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.

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They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

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Independently Invited by TrustRadius

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Their support is great as we use Slack and we have our own channel and they always respond really quickly. Data Science support is available to help unblock you as well as dev support as we're setting up the data feeds. It would be great if there were more FAQ or self-help guides in the platform but the personal touch is also really appreciated and probably gets us there quicker anyway.

It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

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The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.

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Independently Invited by TrustRadius

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Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.

It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.

• Cost for Google Voice is stellar, starting at $10/mo per user.
• While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
• Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
• The cell phone app is reliable and easy to deploy.

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Independently Invited by TrustRadius

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• ROI is great as what we would spend on compute we get the AutoML for essentially the same price so it is cost neutral as Kortical comes with compute built-in.
• The results mean that we can automate so much more than our previous model so that is key to the positive ROI.
• The platform auto trains new models and lets us know when there is a better model so it has saved a lot of time so we can focus on new business problems to solve with ML.