Item: Google Voice
Rating: 9
Author: Verified User

Overall Satisfaction with Google Voice

Use Cases and Deployment Scope

Google Voice is used daily across our company to follow up with clients or coordinate and review work across employees no matter our current location or connectivity. In other words, it helps us with our multinational teams and removes the necessity of being in front of a computer to work.

Pros and Cons

Pros

Calls on smartphones
Transcript of messages
Keep track of calls and SMS

Cons

Multiple numbers on single account
Multiple numbers on single smartphone
Remove empty messages

Return on Investment

ROI
Employee response time
Closeness with clients

Alternatives Considered

Skype

The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.

Key Insights

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Other Software Used

Google Hangouts (Classic), Google Hangouts Chat, Google Hangouts Meet

Likelihood to Recommend

Google Voice is perfect when your employees need to travel overseas or when your clients are all over the world. It is not well suited when you have to have local numbers in different countries or when you need to communicate with official or corporate channels via SMS on your smartphone using your google voice number.

Google Voice Feature Ratings

Comments

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The perfect phone app for your distributed operations.