Google Voice Is Great For Small Business!
December 12, 2018

Google Voice Is Great For Small Business!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

Google Voice is perfect for small businesses because it allows you to set up your own phone line with a separate phone number that has its own voicemail inbox attached which can be customized online. You can also customize and link your entire Google Voice account to your current GMail email address so that it's all available in one consolidated environment.
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
  • Google Voice could be a bit more sophisticated and dynamic but for the most part it is a solid product through and through.
  • Google Voice was a bit clunky in the beginning but has been cleaned up quite a bit.
  • Google Voice has had neither a positive nor a negative impact on our business, but it has streamlined many processes.
We have not evaluated any other products other than Google Voice and I don't think we would switch from Google Voice because of how useful it has been and the easy customizations that can be made from one single Google Account. I have no complaints with how it has worked for us.
Google Voice is perfect for small businesses who are looking to add additional phone lines / phone numbers for specific accounts and segments of their business. For example, it is great for having different departments utilize their own voicemail inbox with separate lines that can all be accessed from a single Google account.

Google Voice Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
8
User templates
Not Rated
Call reports
8
Directory of employee names
Not Rated
Answering rules
8
Call recording
9
Call park
Not Rated
Call screening
9
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated