Very Helpful in Team Cooperation During Acquisition
July 14, 2018
Very Helpful in Team Cooperation During Acquisition
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Voice
We use Google Voice to collaborate between departments. With offices all over the Eastern and Southern United States, it is important that we are able to work together, especially as over the years many new employees are being on-boarded with all of the new acquisitions being made. Voice has made it easier to keep in contact as we adjust or help others adjust to the new environment under our parent company.
Pros
- Ease of doing business - makes working together synchronously easier
- Ease of contact - makes it simple to get in touch with each other rather than worry about having to set up conference calls
- User-friendly - not much of a learning curve, from those who were using Skype or the like before
Cons
- Better audio quality - sometimes things cut out short, or go quiet
- Customized or personalized ID/ phone numbers that match closer to the department/ business numbers
- Saves time during acquisition and adjustment periods
- Helps keep projects moving in a timely fashion
- Builds teams virtually
It is more affordable than Skype for Business was. It is also more user-friendly as we have an older employee base.
Google Voice Feature Ratings
Using Google Voice
100 - Accounting, Analytics, Issuance, IT, and HR mostly use this software, but sometimes we have used it to help with marketing, constant contact with agents, and insureds/brokers who have immediate or urgent questions that need answered and we must get in touch with someone more familiar who may be based in another state.
5 - Someone who has patience is a good fit to support the software and its implementation. It isn't necessarily a tool that requires tech savvy but at times when things get fuzzy, it does help keep everyone calm to be patient with it and know how to seamlessly fix the issues at hand
- Team Collaboration
- Team On-Boarding
- Easier Long-Distance Communication
- Impromptu meetings with remote workers/offices
- Ease of getting advice from a writer who is more familiar with the coverage a client is requesting
- We could possibly use it to directly contact brokers or their insureds to save time on waiting for information
Evaluating Google Voice and Competitors
Yes - We replaced Skype for Business as it was too expensive and this is a great affordable alternative
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
The single most important factor in our decision to move from Skype to Google Voice was price. We're trying to cut down on unnecessary spending so that our employees benefit more each month through our profit-sharing
We probably would have just gone with Google Voice to begin with, but at the time Skype seemed the most popular
Google Voice Implementation
- Implemented in-house
- Remembering to use GV rather than Skype
Google Voice Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
In one of our newer offices, they were able to help some of our older staff get set up. Rather than getting impatient with the members who needed help, they were very compassionate towards them, understanding that they had limited experience.
Using Google Voice
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Requires technical support |
- Adding another person to the conversation
- Calling between departments
- Managing Conference calls (more on our end than Google's)
Yes, but I don't use it
Comments
Please log in to join the conversation