Google Voice

Google Voice

Google Voice

223 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Google Voice	Score 7.9 out of 10	N/A	Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.	$10 per month

Pricing

Google Voice

Editions & Modules

Starter: $10
per user/per month
Standard: $20
per user/per month
Premier: $30
per user/per month

Offerings

Pricing Offerings
Google Voice
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Google Voice
Considered Both Products	Google Voice Verified User Executive Chose Google Voice Google Voice operates in a narrow niche compared to other high-volume call products, such as Gong and Outreach. Google Voice would be much better, structured for small teams with limited calling, less structure, and fewer call scripts. For instance, this would better serve a … Incentivized Helpful? Verified User Director Chose Google Voice Google Voice definitely lacks features compared to enterprise-level solutions. Enterprise VoIP providers have a customer support component well in place. The interfaces for desktop and mobile are also much more refined, and they integrate well with the existing communication … Incentivized Helpful? Andrew Voirol Founder Chose Google Voice Google Voice at the peak of its adoption did serve as a very real and effective solution. However bugs persisted, and innovation lacked, and support for the product soon declined. However, there are several other solutions provided that focus on making one product as best as it … Incentivized Helpful? Roberto Abreu Information Technology Recruiter Chose Google Voice I chose Google Voice for their seamless integration. Calls and text bundle and email alerts. While Skype had great quality calls a long time ago, I noticed their support team is horrible with many bugs and crashes. The call logs on Skype were not registering and sometimes it … Incentivized Helpful? Verified User Director Chose Google Voice Google Voice stands far above products like Vonage, RingCentral, and Jive (GoToConnect). It is more mature as a VOIP product and free to home/personal users. For small usage scenarios like ours, Google Voice cannot be beat on price and ease of use. It is very affordable to keep … Incentivized Helpful? Verified User Technician Chose Google Voice Google Voice is way easier to get going and use. It's cheaper, more robust, and doesn't have any issues with the app not ringing or not transferring calls correctly. Plus, a lot of our employees already have experience using Google Voice with their personal accounts and found … Incentivized Helpful? Verified User Manager Chose Google Voice Zoom and Slack are the closest comparisons I can come up with, but those are pretty different use cases, at least for us. Incentivized Helpful? Verified User Engineer Chose Google Voice The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in … Incentivized Helpful? Verified User Manager Chose Google Voice FluentCloud/FluentStream is what we ended up using for our business. It too is easy to use, a little tougher to integrate, but not bad at all, and much cheaper. Does everything I need it to do. I would switch to Google Voice if it was cheaper as I use all the other Google … Incentivized Helpful? Verified User Engineer Chose Google Voice Google Voice is easier to use, but in Skype you can have local numbers in different countries (not only in the US). Skype call rates are lower than Google Voice's rates for non-US numbers, check the rates according to your predicted usage. Incentivized Helpful? Allison Chaney Chief Digital Training Officer Chose Google Voice I've used in-house systems at other agencies and they went down all the time, were not reliable and were extremely expensive. Incentivized Helpful? JaCoby Marston, CPA Chief Financial Officer » Finance Management \| Accounting \| Taxation \| Cost Controls Chose Google Voice Google Voice is great if you are a one-man business. It allows you to have a business phone number for people to call without having to give your personal cell phone number out to strangers. The cost is very affordable. But as your business grows, you need to look for a better … Incentivized Helpful? Ai Ashe Instructor Chose Google Voice I have not used any other products like Google Voice. Incentivized Helpful? Verified User Administrator Chose Google Voice Google Voice and Dialpad, I believe, are a very equal match, and we chose Google Voice due to only a small amount of interface differences that made a difference in the service's functionality. Also, we had used google voice for a long time before Dialpad, so making the … Incentivized Helpful? Verified User Administrative Assistant Chose Google Voice Google Voice has the best interface, and is the easiest to use of all the phone services out there. It also is free! We love Google Voice because it gives us a free phone number that many people can use, so my entire team can have one unified number that employees can call and … Incentivized Helpful? Verified User Manager Chose Google Voice I primarily use Google Voice for texting, but I’ve also used EZ Texting for similar purposes. The main difference is that Google Voice excels at individual communications, while EZ Texting is best for mass texts. Google Voice texting does not cost anything, whereas EZ Texting … Incentivized Helpful? Anthony Zurica Owner Chose Google Voice Google Voice is much more cost efficient and doesn't have all the bells and whistles that our small company doesn't need. Google Voice never tries to upsell us and just makes an easy-to-use product that has greatly increased the efficiency of our organization. We aren't … Incentivized Helpful? Joshua Melder Customer Account Manager Chose Google Voice Google Voice performs similar communication activities compared to many other business service tools. However, one often must integrate other Google apps in order to fully experience the benefits that other platforms experience locally. Voice does have the benefit of merging … Incentivized Helpful? Ben Caplan Risk Manager, and Insurance Agent Chose Google Voice Google Voice was a superior product in our opinion to some that we looked at because of its versatility and ease of implementation. Not only were those big determinants in our decision, but the cost-effectiveness of the program played a major role in our decision. Some of the … Incentivized Helpful? Verified User Employee Chose Google Voice Google has a larger ecosystem. Incentivized Helpful? Kaleb-John Loo Senior Firmware Engineer Chose Google Voice Google Voice is more reliable than CallHippo and has better call quality. Additionally, Google Voice's integration into Google Hangouts expands it functionality for video calls. Google Voice also provides access into Google's contact directory giving quick access to anyone who … Incentivized Helpful? Sam Shearin Chief Technology Officer Chose Google Voice Google Voice is hard to compare because on a cost basis it is so much lower than it's competitors. As a whole, I would say it's definitely lacking features compared to Nextiva, and a few from RingCentral but the service is reliable and it has the most commonly used core … Incentivized Helpful? Lochan Kalicharan Freelance Photographer Chose Google Voice The price was a huge standout since we have a large number of users and because of this it was important for us. Aside from cost the reliability was also of utmost importance due to the urgent nature of some of the calls. These were the two main reasons we chose this platform. Incentivized Helpful? Verified User Engineer Chose Google Voice Google Voice was perfect for the small team setting where we needed to coordinate calls from time to time with urgency and supported call forwarding in a manner consistent with the services we need to provide to our clients. Incentivized Helpful? Özgür Erkek, MSc, PRINCE2® Exhaust Systems Supervisor Chose Google Voice We have Cisco tools as a primary option for our VoIP needs due to it's more professional approach. However Google Voice has recently became a business level program as well. I'm happy to use it due to it's unique features and the flexibility as we always expect from Google. Incentivized Helpful?

Features

Google Voice

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Google Voice 5.2 53 Ratings 43% below category average
Hosted PBX	6.025 Ratings
Multi-level Interactive Voice Response (IVR)	3.027 Ratings
User templates	1.419 Ratings
Call reports	6.746 Ratings
Directory of employee names	9.027 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Google Voice 8.5 67 Ratings 1% above category average
Answering rules	8.446 Ratings
Call recording	8.552 Ratings
Call park	6.422 Ratings
Call screening	10.060 Ratings
Message alerts	9.065 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Google Voice 7.5 44 Ratings 6% below category average
Video conferencing	6.322 Ratings
Audio conferencing	7.739 Ratings
Video screen sharing	8.014 Ratings
Instant messaging	8.027 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Google Voice 6.8 63 Ratings 17% below category average
Mobile app for iOS	6.545 Ratings
Mobile app for Android	7.151 Ratings

Best Alternatives
	Google Voice
Small Businesses	CloudTalk Score 7.5 out of 10
Medium-sized Companies	CloudTalk Score 7.5 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	Google Voice
Likelihood to Recommend	9.0 (71 ratings)
Likelihood to Renew	9.3 (7 ratings)
Usability	9.0 (9 ratings)
Support Rating	7.0 (35 ratings)
Implementation Rating	10.0 (2 ratings)
Contract Terms and Pricing Model	7.0 (1 ratings)
Professional Services	7.0 (1 ratings)

User Testimonials
	Google Voice
Likelihood to Recommend	Google I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions. Incentivized Verified User Anonymous Read full review
Pros	Google Google Voice has been great for setting up additional phone lines and numbers. The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer. Google Voice allows us to have multiple phone numbers and lines for specific business purposes. Incentivized Verified User Anonymous Read full review
Cons	Google There has not been much innovation since the initial release. It doesn't handle SMS well. It does not natively integrate with CRM without legacy complication It is not supported by Google as it once was Call Recording is non-existent Call-Tree or Virtual Auto-Attendant needs are not available Incentivized Andrew Voirol Founder Read full review
Likelihood to Renew	Google Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice. Incentivized Ben Caplan Risk Manager, and Insurance Agent Read full review
Usability	Google I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks. Incentivized Verified User Anonymous Read full review
Support Rating	Google They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great. Incentivized Verified User Anonymous Read full review
Implementation Rating	Google It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype Incentivized Reita Silvis Policy Issuance Read full review
Alternatives Considered	Google The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it. Incentivized Verified User Anonymous Read full review
Contract Terms and Pricing Model	Google Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely. Arkadip Kundu Doing a BootCamp Read full review
Professional Services	Google It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done. Arkadip Kundu Doing a BootCamp Read full review
Return on Investment	Google Cost for Google Voice is stellar, starting at $10/mo per user. While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet. Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple. The cell phone app is reliable and easy to deploy. Incentivized Sam Shearin Chief Technology Officer Read full review
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