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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    Google Voice
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    Google Voice
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Google Voice
    Considered Both Products
    Google
    Chose Google Voice
    Google Voice operates in a narrow niche compared to other high-volume call products, such as Gong and Outreach. Google Voice would be much better, structured for small teams with limited calling, less structure, and fewer call scripts. For instance, this would better serve a …
    Incentivized
    Chose Google Voice
    Google Voice definitely lacks features compared to enterprise-level solutions. Enterprise VoIP providers have a customer support component well in place. The interfaces for desktop and mobile are also much more refined, and they integrate well with the existing communication …
    Incentivized
    Chose Google Voice
    Google Voice at the peak of its adoption did serve as a very real and effective solution. However bugs persisted, and innovation lacked, and support for the product soon declined. However, there are several other solutions provided that focus on making one product as best as it …
    Incentivized
    Chose Google Voice
    I chose Google Voice for their seamless integration. Calls and text bundle and email alerts. While Skype had great quality calls a long time ago, I noticed their support team is horrible with many bugs and crashes. The call logs on Skype were not registering and sometimes it …
    Incentivized
    Chose Google Voice
    Google Voice stands far above products like Vonage, RingCentral, and Jive (GoToConnect). It is more mature as a VOIP product and free to home/personal users. For small usage scenarios like ours, Google Voice cannot be beat on price and ease of use. It is very affordable to keep …
    Incentivized
    Chose Google Voice
    Google Voice is way easier to get going and use. It's cheaper, more robust, and doesn't have any issues with the app not ringing or not transferring calls correctly. Plus, a lot of our employees already have experience using Google Voice with their personal accounts and found …
    Incentivized
    Chose Google Voice
    Zoom and Slack are the closest comparisons I can come up with, but those are pretty different use cases, at least for us.
    Incentivized
    Chose Google Voice
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in …
    Incentivized
    Chose Google Voice
    FluentCloud/FluentStream is what we ended up using for our business. It too is easy to use, a little tougher to integrate, but not bad at all, and much cheaper. Does everything I need it to do. I would switch to Google Voice if it was cheaper as I use all the other Google …
    Incentivized
    Chose Google Voice
    Google Voice is easier to use, but in Skype you can have local numbers in different countries (not only in the US).
    Skype call rates are lower than Google Voice's rates for non-US numbers, check the rates according to your predicted usage.
    Incentivized
    Chose Google Voice
    I've used in-house systems at other agencies and they went down all the time, were not reliable and were extremely expensive.
    Incentivized
    Chose Google Voice
    Google Voice is great if you are a one-man business. It allows you to have a business phone number for people to call without having to give your personal cell phone number out to strangers. The cost is very affordable. But as your business grows, you need to look for a better …
    Incentivized
    Chose Google Voice
    I have not used any other products like Google Voice.
    Incentivized
    Chose Google Voice
    Google Voice and Dialpad, I believe, are a very equal match, and we chose Google Voice due to only a small amount of interface differences that made a difference in the service's functionality. Also, we had used google voice for a long time before Dialpad, so making the …
    Incentivized
    Chose Google Voice
    Google Voice has the best interface, and is the easiest to use of all the phone services out there. It also is free! We love Google Voice because it gives us a free phone number that many people can use, so my entire team can have one unified number that employees can call and …
    Incentivized
    Chose Google Voice
    I primarily use Google Voice for texting, but I’ve also used EZ Texting for similar purposes. The main difference is that Google Voice excels at individual communications, while EZ Texting is best for mass texts. Google Voice texting does not cost anything, whereas EZ Texting
    Incentivized
    Chose Google Voice
    Google Voice is much more cost efficient and doesn't have all the bells and whistles that our small company doesn't need. Google Voice never tries to upsell us and just makes an easy-to-use product that has greatly increased the efficiency of our organization. We aren't …
    Incentivized
    Chose Google Voice
    Google Voice performs similar communication activities compared to many other business service tools. However, one often must integrate other Google apps in order to fully experience the benefits that other platforms experience locally. Voice does have the benefit of merging …
    Incentivized
    Chose Google Voice
    Google Voice was a superior product in our opinion to some that we looked at because of its versatility and ease of implementation. Not only were those big determinants in our decision, but the cost-effectiveness of the program played a major role in our decision. Some of the …
    Incentivized
    Chose Google Voice
    Google has a larger ecosystem.
    Incentivized
    Chose Google Voice
    Google Voice is more reliable than CallHippo and has better call quality. Additionally, Google Voice's integration into Google Hangouts expands it functionality for video calls. Google Voice also provides access into Google's contact directory giving quick access to anyone who …
    Incentivized
    Chose Google Voice
    Google Voice is hard to compare because on a cost basis it is so much lower than it's competitors. As a whole, I would say it's definitely lacking features compared to Nextiva, and a few from RingCentral but the service is reliable and it has the most commonly used core …
    Incentivized
    Chose Google Voice
    The price was a huge standout since we have a large number of users and because of this it was important for us. Aside from cost the reliability was also of utmost importance due to the urgent nature of some of the calls. These were the two main reasons we chose this platform.
    Incentivized
    Chose Google Voice
    Google Voice was perfect for the small team setting where we needed to coordinate calls from time to time with urgency and supported call forwarding in a manner consistent with the services we need to provide to our clients.
    Incentivized
    Chose Google Voice
    We have Cisco tools as a primary option for our VoIP needs due to it's more professional approach. However Google Voice has recently became a business level program as well. I'm happy to use it due to it's unique features and the flexibility as we always expect from Google.
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    41 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    41 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    39 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    35 Answers
    Features
    Google Voice
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    Hosted PBX6.025 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings
    User templates1.419 Ratings
    Call reports7.046 Ratings
    Directory of employee names9.027 Ratings
    Call Management
    Comparison of Call Management features of Google Voice
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    Answering rules8.546 Ratings
    Call recording8.152 Ratings
    Call park6.422 Ratings
    Call screening10.060 Ratings
    Message alerts9.065 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    Video conferencing6.022 Ratings
    Audio conferencing8.039 Ratings
    Video screen sharing8.014 Ratings
    Instant messaging8.027 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    Mobile app for iOS6.945 Ratings
    Mobile app for Android7.451 Ratings
    Best Alternatives
    Google Voice
    Small Businesses
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternatives
    User Ratings
    Google Voice
    Likelihood to Recommend
    7.5
    (73 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    Usability
    8.0
    (11 ratings)
    Support Rating
    7.0
    (35 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    Professional Services
    7.0
    (1 ratings)
    User Testimonials
    Google Voice
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    ScreenShots