Good calling service for early testing before scaling to other systems.
January 25, 2026

Good calling service for early testing before scaling to other systems.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

Google Voice was used to start the early SDR outbound motion. It also served as a phone line for our support and human resources teams while we managed customers with minimal phone interaction. Therefore, the primary use case for the sales function was to have access to phones rather than personal devices, as the numbers could easily be swapped in and out when we were doing heavy outbound calling, and numbers were identified as spam. This did not provide direct integration into most CRM‘s; however, the early use case was simple.

Pros

  • Number provisioning.
  • Cost

Cons

  • Numbers were very likely to get flagged to spam.
  • Integration into common CRM plat.
  • Low-cost and easy to manage licensed allocation.
  • Simplified testing of calling motions before selecting a larger tool.
Anyone familiar with the Google Admin experience will find Google Voice provisioning fairly simple. There isn’t anything complex about it.
Google Voice operates in a narrow niche compared to other high-volume call products, such as Gong and Outreach. Google Voice would be much better, structured for small teams with limited calling, less structure, and fewer call scripts. For instance, this would better serve a support motion, where you provide a phone number for customers to call, so you have some level of routing and an end destination. If you were also expecting constant change in the personnel who have assigned numbers, it is easy to provision and remove numbers, but you might lose continuity with some of the phone numbers being allocated.

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Voice go as expected?

I wasn't involved with the implementation phase

Would you buy Google Voice again?

Yes

I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.

Google Voice Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
7
Directory of employee names
10
Answering rules
7
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
7
Mobile app for Android
7

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