Good calling service for early testing before scaling to other systems.
January 25, 2026
Good calling service for early testing before scaling to other systems.

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Voice
Google Voice was used to start the early SDR outbound motion. It also served as a phone line for our support and human resources teams while we managed customers with minimal phone interaction. Therefore, the primary use case for the sales function was to have access to phones rather than personal devices, as the numbers could easily be swapped in and out when we were doing heavy outbound calling, and numbers were identified as spam. This did not provide direct integration into most CRM‘s; however, the early use case was simple.
Pros
- Number provisioning.
- Cost
Cons
- Numbers were very likely to get flagged to spam.
- Integration into common CRM plat.
- Low-cost and easy to manage licensed allocation.
- Simplified testing of calling motions before selecting a larger tool.
- Gong and Outreach
Google Voice operates in a narrow niche compared to other high-volume call products, such as Gong and Outreach. Google Voice would be much better, structured for small teams with limited calling, less structure, and fewer call scripts. For instance, this would better serve a support motion, where you provide a phone number for customers to call, so you have some level of routing and an end destination. If you were also expecting constant change in the personnel who have assigned numbers, it is easy to provision and remove numbers, but you might lose continuity with some of the phone numbers being allocated.
Do you think Google Voice delivers good value for the price?
Yes
Are you happy with Google Voice's feature set?
Yes
Did Google Voice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Google Voice go as expected?
I wasn't involved with the implementation phase
Would you buy Google Voice again?
Yes
Comments
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