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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    NEOGOV Learn

    Score7 out of 10
    N/ANEOGOV Learn is a learning management system aims to make training your workforce easy. The product aims to allow you to train employees throughout the entire employee lifecycle, increase productivity, and create a culture of learning.N/A
    Pricing
    Google VoiceNEOGOV Learn
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Google VoiceNEOGOV Learn
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google VoiceNEOGOV Learn
    Considered Both Products
    Google
    No answer on this topic
    NEOGOV
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    41 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    41 Answers
    No answers on this topic
    Happy with the feature set
    91%
    Happy with the feature set
    39 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    27 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    35 Answers
    No answers on this topic
    Features
    Google VoiceNEOGOV Learn
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and NEOGOV Learn
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    NEOGOV Learn
    -
    Ratings
    Hosted PBX6.025 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports7.046 Ratings00 Ratings
    Directory of employee names9.027 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and NEOGOV Learn
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    NEOGOV Learn
    -
    Ratings
    Answering rules8.546 Ratings00 Ratings
    Call recording8.152 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings
    Call screening10.060 Ratings00 Ratings
    Message alerts9.065 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and NEOGOV Learn
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    NEOGOV Learn
    -
    Ratings
    Video conferencing6.022 Ratings00 Ratings
    Audio conferencing8.039 Ratings00 Ratings
    Video screen sharing8.014 Ratings00 Ratings
    Instant messaging8.027 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and NEOGOV Learn
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    NEOGOV Learn
    -
    Ratings
    Mobile app for iOS6.945 Ratings00 Ratings
    Mobile app for Android7.551 Ratings00 Ratings
    Learning Management
    Comparison of Learning Management features of Google Voice and NEOGOV Learn
    Feature
    Google Voice
    -
    Ratings
    NEOGOV Learn
    7.5
    1 Ratings
    10% below category average
    Course authoring00 Ratings7.01 Ratings
    Player/Portal00 Ratings7.01 Ratings
    Learning content00 Ratings7.01 Ratings
    Progress tracking & certifications00 Ratings8.01 Ratings
    Assignments00 Ratings8.01 Ratings
    Compliance management00 Ratings9.01 Ratings
    Learning administration00 Ratings7.01 Ratings
    Learning reporting & analytics00 Ratings7.01 Ratings
    Best Alternatives
    Google VoiceNEOGOV Learn
    Small Businesses
    CallFire
    Score9.7 out of 10
    Tovuti LMS
    Score6.7 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    iSpring LMS
    Score9.6 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Bridge LMS, Skills & Performance Management
    Score7.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google VoiceNEOGOV Learn
    Likelihood to Recommend
    7.5
    (73 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (11 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (35 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoiceNEOGOV Learn
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    NEOGOV
    Neogov is structured especially for local governments. They understand the needs of their customers and have the experience to help communities of any size acquire talented public servants. This is a public sector solution and probably isn't best suited for the private sector
    Incentivized
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    NEOGOV
    • Succession Planning - Neogov offers various layers that prepares users for succession planning for government based positions (i.e. Police Chief, Fire Chief, etc.).
    • Specialized Recruitment for Governments - Neogov specializes in helping governments find and hire within the diverse and ever changing field of municipal governance.
    • Applicant Tracking - Neogov streamlines the application process when the time comes to hire a talented candidate(s).
    Incentivized
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    NEOGOV
    • Customization can be tricky. I wish the platform could be more flexible.
    • Neogov should look into offering more Administrative training resources. It can be difficult for a new user to immerse themselves within the platform.
    • The reporting features within the platform could use an update.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    NEOGOV
    No answers on this topic
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    NEOGOV
    No answers on this topic
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    NEOGOV
    No answers on this topic
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    NEOGOV
    No answers on this topic
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    NEOGOV
    [NEOGOV] offers a complete and modern talent management system for the Public Sector. It was built for the public sector which allows it to stand alone within the HR field. When using products such as Indeed.com and Linkedin local governments are lost within a much larger universe.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    NEOGOV
    No answers on this topic
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    NEOGOV
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    NEOGOV
    • Neogov saves time for our HR operations. For example, candidates can complete pre-employment forms within the platform's Onboard feature. This saves resources (paper, ink, etc) and time allowing for a more efficient hiring process.
    • Customer Service Efficiency - Unlike many commonly used HR products (ADP, Quickbooks, etc.) Neogov understands the challenges that are unique to local governments. When needed, their customer service teams are friendly and helpful saving you the headache of explaining your particular issue.
    • Employee training features - Our employees are provided with insightful training opportunities which can be tracked and monitored annually.
    Incentivized
    Read full review
    ScreenShots