Goverlan Reach vs. RemotePC

This product is a must for any help desk that is supporting an active directory based network. Scope action capabilities also make it valuable to systems administrators etc.

Incentivized

While at the office, I needed documents from my home PC. I was able to use the browser at the office to access my home PC, grab the document and download it. You can also browse the web from work via your home PC, if you know what I mean. Framerates are great, so it felt natural the whole time. Also the app works on Android without any issues

• Good configurable dashboard that can be personalized per audience
• Built in packages for monitoring standard applications that can be personalized easily
• Simple, easy to use update deployment configuration.

Incentivized

• Easy setup, Within minutes of Installation I was up and running
• Security - OTP 2-Factor authentication, passed security testing.
• Performance - Though I have not fully pushed the boundary it performs as if I was sitting at my desk at home from an Android tablet in the parking lot of work.
• Value - We all have taken a gamble when buying a product. This is one of the purchases that I am actually happy with. It is a great value for what you get.

• Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
• Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.

Incentivized

• long waiting time to initiate connection compare to competitors
• total lack of keyboard translation between macOS - Windows. No keyboard configuration options at all. I don't recommend macOS users, and non-english keyboard layout users.
• Key combination transfer doesn't work or behaves strange

I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns.

Incentivized

Even though there are tools that i have not used, the ones that I do are 100% effective and easy to use. so Why not?

Incentivized

Not as full featured for Microsoft products but better at cross platform uses. Agent-less option works better in Goverlan.

Incentivized

Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features. On the other end, Splashtop is an affordable option, but its deployment is a little too complicated. RemotePC was our choice, with an easy deployment process and a pricing program that's easy to understand and within our budget.

Incentivized

• With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
• Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
• Reporting features are invaluable to anyone wanting to truly know what is happening on their network.

Incentivized

• Zero friction remote access on demand
• Very competitive priced
• Saving 2 hours travel time per session
• Saving 30 min reporting per session

Incentivized