What users are saying about
5 Ratings
33 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Attribute Ratings

  • Grade.us is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

Grade.us

90%
4 Ratings
2.6

Trustpilot

26%
7 Ratings

Likelihood to Renew

Grade.us

N/A
0 Ratings
8.0

Trustpilot

80%
1 Rating

Support Rating

9.3

Grade.us

93%
4 Ratings
8.7

Trustpilot

87%
5 Ratings

Likelihood to Recommend

Grade.us

Grade.us is a great way to implement a process/system for continuously garnering a steady stream of reviews from your clients.
Josh Kandle | TrustRadius Reviewer

Trustpilot

I believe that if you can, avoid *ever* creating a profile on any of these third-party review websites. Online reputation management can be expensive, tedious, and frustrating. Keep all your reviews on your own website, and skip the noise of third-party review platforms. You can use your social profiles (ie. Google, Facebook, LinkedIn) for verified testimonials if needed. From firsthand experience, Trustpilot will deliberately allow fake and malicious reviews, then ask you for hundreds of dollars a month just to reply or remove the spam content.
Hannah Walker | TrustRadius Reviewer

Pros

Grade.us

  • Automates review requests.
  • Makes review monitoring across sites easy.
  • Makes reporting on review progress simple.
Mark Fortune | TrustRadius Reviewer

Trustpilot

  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
Melissa Best | TrustRadius Reviewer

Cons

Grade.us

  • Video support could be a little more granular.
  • The nomenclature used in the dashboard is a little unclear to a new user.
  • The password assignment system is a bit over-engineered making it harder to use.
Roger McManus | TrustRadius Reviewer

Trustpilot

  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
Anonymous | TrustRadius Reviewer

Pricing Details

Grade.us

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$180 3 seats ($60 for additional seats)

Grade.us Editions & Modules

Edition
Professional$180.001
Agency$400.002
Partner$2500.003
  1. 3 seats ($60 for additional seats)
  2. 10 seats ($40 for additional seats)
  3. 100 seats ($25 for additional seats - tiered discounts at higher volumes)
Additional Pricing Details
We offer a free basic version of white-labeling the dashboard for agencies, but also offer Premium white-label. Premium White-label Option Agency customers may optionally choose to put the entire Grade.us dashboard under your brand and domain. There are additional annual costs to cover the SSL certificate, dedicated hosting, and installation/renewal: $440/yr. This option is not available to Professional plan customers.

Trustpilot

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Trustpilot Editions & Modules

Additional Pricing Details

Likelihood to Renew

Grade.us

No score
No answers yet
No answers on this topic

Trustpilot

Trustpilot 8.0
Based on 1 answer
It's expensive and customer service is not the best.
Anonymous | TrustRadius Reviewer

Support Rating

Grade.us

Grade.us 9.3
Based on 4 answers
They are very prompt when we send an inquiry and very helpful with fixing issues.
Paul Landry | TrustRadius Reviewer

Trustpilot

Trustpilot 8.7
Based on 5 answers
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
Melissa Best | TrustRadius Reviewer

Alternatives Considered

Grade.us

Different scopes in total, but G.us does a far better job in review management and social proof growth.
Mark Fortune | TrustRadius Reviewer

Trustpilot

Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
Thomas Pittman | TrustRadius Reviewer

Return on Investment

Grade.us

  • Grade.us has allowed us to bring a valuable service to the table for our clients as well as a solid source of recurring revenue. A win win!
Josh Kandle | TrustRadius Reviewer

Trustpilot

  • [I believe that it has] tons of fake reviews from spammers & scammers
  • [In my experience] Hundreds of hours and $ wasted
  • [In my experience] Monthly unsolicited sales calls from Trustpilot
  • [I believe that it] Tries to actively ruin your reputation online
Hannah Walker | TrustRadius Reviewer

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