Grade.us vs. Trustpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grade.us
Score 8.9 out of 10
N/A
Grade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The review funnel landing page allows users to segment happy customers to leave a review on the major like Google and Facebook and industry-specific review sites. Generate…
$180
3 seats ($60 for additional seats)
Trustpilot
Score 6.3 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).N/A
Pricing
Grade.usTrustpilot
Editions & Modules
Professional
$180.00
3 seats ($60 for additional seats)
Agency
$400.00
10 seats ($40 for additional seats)
Partner
$2500.00
100 seats ($25 for additional seats - tiered discounts at higher volumes)
No answers on this topic
Offerings
Pricing Offerings
Grade.usTrustpilot
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer a free basic version of white-labeling the dashboard for agencies, but also offer Premium white-label. Premium White-label Option Agency customers may optionally choose to put the entire Grade.us dashboard under your brand and domain. There are additional annual costs to cover the SSL certificate, dedicated hosting, and installation/renewal: $440/yr. This option is not available to Professional plan customers.
More Pricing Information
Best Alternatives
Grade.usTrustpilot
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Sprout Social
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Score 8.4 out of 10
Enterprises
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Score 8.4 out of 10
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Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Grade.usTrustpilot
Likelihood to Recommend
9.0
(4 ratings)
2.6
(6 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.3
(4 ratings)
8.7
(4 ratings)
User Testimonials
Grade.usTrustpilot
Likelihood to Recommend
Traject
Grade.us is a great way to implement a process/system for continuously garnering a steady stream of reviews from your clients.
Read full review
Trustpilot
TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.
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Pros
Traject
  • Automates review requests.
  • Makes review monitoring across sites easy.
  • Makes reporting on review progress simple.
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Trustpilot
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
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Cons
Traject
  • Video support could be a little more granular.
  • The nomenclature used in the dashboard is a little unclear to a new user.
  • The password assignment system is a bit over-engineered making it harder to use.
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Trustpilot
  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
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Likelihood to Renew
Traject
No answers on this topic
Trustpilot
It's expensive and customer service is not the best.
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Support Rating
Traject
They are very prompt when we send an inquiry and very helpful with fixing issues.
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Trustpilot
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Alternatives Considered
Traject
Different scopes in total, but G.us does a far better job in review management and social proof growth.
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Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
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Return on Investment
Traject
  • Grade.us has allowed us to bring a valuable service to the table for our clients as well as a solid source of recurring revenue. A win win!
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Trustpilot
  • We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
  • Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
  • We saw an uptick in traffic in from our Trustpilot review page to our website.
Read full review
ScreenShots

Grade.us Screenshots

Screenshot of White label the Grade.us platform with your company's logo.Screenshot of Use the review funnel to make it as easy as possible for customers to leave a review on the review sites important to your business.Screenshot of Monitor all of your reviews and respond to them with the Grade.us review monitoring command center.Screenshot of Stream your greatest reviews to your website with the embeddable widget or WordPress Plugin.Screenshot of Analyze your review performance with in-depth reports.