Grasshopper vs. Particle

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

Incentivized

We used in mostly all cases in our company. It is best for beginner users and for getting started for IoT Developers. You can give it to any beginner and they can easily learn in just a few minutes. I can say the best product for the starter projects. Everything is just fab!

Incentivized

• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

Incentivized

• Particle is simple to use and accessible to any user.
• The servers housed in the data center allow us to respond to any problem
• Through the interface the data is analyzed in a very simple way.
• Ideal interface for the exploitation of our devices, computers and mobile phones.
• The interface for iOTs allows us to interact with the system in a few steps.
• It allows, among other things, the display of information calculated from the data collected from different iOTs, in an understandable way.

Incentivized

• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

Incentivized

• For Advanced programs, a bit complicated to programme.
• Pin Limitations (Photon DevKit).
• Pricing is high compared to others.

Incentivized

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

Incentivized

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

Incentivized

Efficient integration of multiple devices very well integrated and with a minimum implementation time.

Incentivized

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

Incentivized

I have used other IoT Development Modules like Arduino, Raspberry Pi, and others. Most of all starter kit doesn't come with WiFi or Cellular built-in. Arduino is a basic module where you have to add WiFi or Cellular manually in it. Raspberry Pi has WiFi but it cannot be used for small or medium use cases, it can be used in advanced and complex systems building and it is costlier.

Incentivized

• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

Incentivized

• It ensures very good results, with recovery of the investment in a short time.

Incentivized