Grasshopper vs. TelemetryOS

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

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Setting up in a building where you need TV signage with dynamic content that is simple to modify. Telemetry would be good for this because it is all centrally cloud-managed allowing for quick and easy changes. Telemetry TV can be set up with any TV and Chromebox device which allows for ease of setup as well.

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• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

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• Easy to learn, easy to set up.
• More than one user can access and make edits, add new material, etc.
• Good assortment of communication Apps.
• Excellent online help/chat function. Click on the chat icon and someone responds promptly.
• Low maintenance, once it's set up it just keeps running.

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• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

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• There is nothing I think they need improvement on at the moment.
• When I have made suggestions they have altered the item so align with my idea.

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Each time I have called with a problem, I have gotten a prompt and courteous reply. And, my problem is always solved and followed up on. I honestly don't get this type of response from any other support group I am involved with. Thanks so much for such an outstanding staff.

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I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

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Mvix and HyperSign... Mvix was modular add-on signage. License heavy. HyperSign didn't work for us seeing that the customization was not there.

• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Adding info to the screens is simple and quick. Our previous system was more time consuming. We are able to post important information in real time.
• Because more than one user can access the screens, the work load can be distributed.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info