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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grasshopper

    Score6.1 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Vbout

    Score9.9 out of 10
    N/AVbout is a marketing automation solution focused on agencies. Features include email marketing, lead scoring, social media management, and behavioral marketing.N/A
    Pricing
    GrasshopperVbout
    Editions & Modules
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    GrasshopperVbout
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount available for annual pricing.—
    More Pricing Information
    Community Pulse
    GrasshopperVbout
    Considered Both Products
    GoTo formerly LogMeIn
    No answer on this topic
    Vbout.com
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    46 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    No answers on this topic
    Happy with the feature set
    93%
    Happy with the feature set
    43 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    42 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    46 Answers
    No answers on this topic
    Features
    GrasshopperVbout
    Cloud PBX
    Comparison of Cloud PBX features of Grasshopper and Vbout
    Feature
    Grasshopper
    9.7
    46 Ratings
    20% above category average
    Vbout
    -
    Ratings
    Hosted PBX9.423 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)10.024 Ratings00 Ratings
    User templates10.019 Ratings00 Ratings
    Call reports9.433 Ratings00 Ratings
    Directory of employee names9.434 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Grasshopper and Vbout
    Feature
    Grasshopper
    9.6
    51 Ratings
    15% above category average
    Vbout
    -
    Ratings
    Answering rules9.247 Ratings00 Ratings
    Call recording9.622 Ratings00 Ratings
    Call park9.812 Ratings00 Ratings
    Call screening10.036 Ratings00 Ratings
    Message alerts9.243 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Grasshopper and Vbout
    Feature
    Grasshopper
    7.9
    12 Ratings
    0% below category average
    Vbout
    -
    Ratings
    Video conferencing7.93 Ratings00 Ratings
    Audio conferencing7.77 Ratings00 Ratings
    Video screen sharing8.23 Ratings00 Ratings
    Instant messaging8.09 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Grasshopper and Vbout
    Feature
    Grasshopper
    8.9
    48 Ratings
    12% above category average
    Vbout
    -
    Ratings
    Mobile app for iOS8.935 Ratings00 Ratings
    Mobile app for Android8.929 Ratings00 Ratings
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Grasshopper and Vbout
    Feature
    Grasshopper
    -
    Ratings
    Vbout
    8.6
    5 Ratings
    11% above category average
    WYSIWYG email editor00 Ratings8.35 Ratings
    Dynamic content00 Ratings8.35 Ratings
    Ability to test dynamic content00 Ratings8.35 Ratings
    Landing pages00 Ratings8.85 Ratings
    A/B testing00 Ratings10.04 Ratings
    Mobile optimization00 Ratings8.35 Ratings
    Email deliverability reporting00 Ratings7.45 Ratings
    List management00 Ratings8.35 Ratings
    Triggered drip sequences00 Ratings10.04 Ratings
    Lead Management
    Comparison of Lead Management features of Grasshopper and Vbout
    Feature
    Grasshopper
    -
    Ratings
    Vbout
    9.7
    4 Ratings
    20% above category average
    Lead nurturing automation00 Ratings10.04 Ratings
    Lead scoring and grading00 Ratings10.04 Ratings
    Data quality management00 Ratings9.33 Ratings
    Automated sales alerts and tasks00 Ratings9.43 Ratings
    Lead segmentation and distribution00 Ratings10.01 Ratings
    Campaign Management
    Comparison of Campaign Management features of Grasshopper and Vbout
    Feature
    Grasshopper
    -
    Ratings
    Vbout
    7.8
    5 Ratings
    3% above category average
    Calendaring00 Ratings7.75 Ratings
    Event/webinar marketing00 Ratings8.03 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of Grasshopper and Vbout
    Feature
    Grasshopper
    -
    Ratings
    Vbout
    9.4
    4 Ratings
    22% above category average
    Social sharing and campaigns00 Ratings9.44 Ratings
    Social profile integration00 Ratings9.44 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Grasshopper and Vbout
    Feature
    Grasshopper
    -
    Ratings
    Vbout
    8.4
    5 Ratings
    11% above category average
    Dashboards00 Ratings7.75 Ratings
    Standard reports00 Ratings7.45 Ratings
    Custom reports00 Ratings10.04 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Grasshopper and Vbout
    Feature
    Grasshopper
    -
    Ratings
    Vbout
    9.3
    5 Ratings
    20% above category average
    API00 Ratings9.34 Ratings
    Role-based workflow & approvals00 Ratings9.32 Ratings
    Customizability00 Ratings9.33 Ratings
    Integration with Salesforce.com00 Ratings10.04 Ratings
    Integration with Microsoft Dynamics CRM00 Ratings9.32 Ratings
    Integration with SugarCRM00 Ratings9.32 Ratings
    Third-party software integrations00 Ratings8.83 Ratings
    Best Alternatives
    GrasshopperVbout
    Small Businesses
    CallFire
    Score9.7 out of 10
    Bloomreach
    Score9.2 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GrasshopperVbout
    Likelihood to Recommend
    7.8
    (56 ratings)
    8.3
    (5 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    6.0
    (1 ratings)
    7.3
    (1 ratings)
    Support Rating
    9.0
    (42 ratings)
    -
    (0 ratings)
    User Testimonials
    GrasshopperVbout
    Likelihood to Recommend
    GoTo formerly LogMeIn
    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Incentivized
    Read full review
    Vbout.com
    To Automate your social media presence by bulk scheduling content. Create multiple drip email marketing campaigns to support different marketing promotion initiatives. Visualize your marketing funnel. Learn what is your best referral traffic source per each initiative (for example, I learned that Quora was bringing us highly qualified leads). Create lead scores and start qualifying your prospects. Create multiple landing pages to promote your product to different audiences.
    Incentivized
    Read full review
    Pros
    GoTo formerly LogMeIn
    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    Incentivized
    Read full review
    Vbout.com
    • On email marketing, it has petty good recommendation for sending methods.
    • The landing pages can be fully customized with code editor and works with Bootstrap frameworks.
    • The automation comes in handy since it works on all Vbout tools.
    • We can also install the Tracking Code on external websites to utilize Vbout tools.
    • Awesome support team!
    Incentivized
    Read full review
    Cons
    GoTo formerly LogMeIn
    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Incentivized
    Read full review
    Vbout.com
    • Since their team is so focused on being the best, they occasionally have small feature appearance issues
    Incentivized
    Read full review
    Likelihood to Renew
    GoTo formerly LogMeIn
    No answers on this topic
    Vbout.com
    The better relation quality / features / pricing in the market
    Incentivized
    Read full review
    Usability
    GoTo formerly LogMeIn
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Incentivized
    Read full review
    Vbout.com
    Great experience so far. Vbout has low learning curve. It's a user-friendly product with comprehensive knowledge base. Even if we meet a blocker, their team is ready to help us solve the issue. Their keep the dashboard straightforward that contains all tools, so we can access each one of them right away.
    Incentivized
    Read full review
    Support Rating
    GoTo formerly LogMeIn
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Incentivized
    Read full review
    Vbout.com
    No answers on this topic
    Alternatives Considered
    GoTo formerly LogMeIn
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Incentivized
    Read full review
    Vbout.com
    Vbout offers a very robust overall solution, with a more basic solution, and a much lower price point than the Constant Contact Lead Gen & CRM solution.
    Incentivized
    Read full review
    Return on Investment
    GoTo formerly LogMeIn
    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Incentivized
    Read full review
    Vbout.com
    • The platform has saved us a lot of money
    • It's highly functional and allows us to do a lot more than Marketo
    • It's easy to manage, and it saves us a lot of time on a regular basis.
    Incentivized
    Read full review
    ScreenShots