Grasshopper vs. Webix UI

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

Incentivized

If you need to create an interactive data report, optimize a workflow, handle hierarchical data or make calculations in a powerful spreadsheet, you will find a proper widget for your needs in the Webix UI library. If we want to display data in various forms Webix UI layouts and widget help to organize a web page and define its overall look-and-feel.

Incentivized

• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

Incentivized

• The Kanban Control allowed to implement a compelling task management system with little effort.
• The Chart Control made it easy to create our dashboard and it was a lot easier than using D3js as we did before. D3 allows a lot more flexibility but it takes often 10 times longer to get a chart done than using Webix.
• Support at Webix is very helpful and responsive.

• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

Incentivized

• None at the moment

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

Incentivized

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

Incentivized

Webix UI is a cross-browser, cross-device JavaScript framework which makes it easy to build a complex Web UI. Most features work as expected. While working with large datasets, you can load data dynamically to reduce complexity and improve performance. It provides a set of integration extensions that allow you to add third-party tools into an application.

Incentivized

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

Incentivized

React was too time consuming. Kendo was another good one, but more expensive and seemed less responsive. [Sencha's] demo didn't seem to justify the price.

• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

Incentivized

• It saved us 1000s of USD for just using the Kanban Board instead of developing it from scratch.