Gravity Forms vs. UserVoice

Gravity Forms

UserVoice

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gravity Forms	Score 5.9 out of 10	N/A	Gravity Forms from Rocketgenius is a form builder plugin on WordPress used to add a survey feature to websites.	$59 one-time fee
UserVoice	Score 9.5 out of 10	N/A	UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime. The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer…	$15 per month

Pricing

Gravity Forms

UserVoice

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Gravity Forms	UserVoice
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Gravity Forms	UserVoice

Features

Gravity Forms

UserVoice

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	Gravity Forms 5.0 2 Ratings 46% below category average	UserVoice - Ratings
Survey templates	5.12 Ratings	00 Ratings
Themes	5.02 Ratings	00 Ratings
Custom logo/branding	5.02 Ratings	00 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	Gravity Forms 5.0 2 Ratings 52% below category average	UserVoice - Ratings
Changes to live survey	5.12 Ratings	00 Ratings
Question design help	5.02 Ratings	00 Ratings
Multiple question types	5.02 Ratings	00 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	Gravity Forms 5.0 2 Ratings 50% below category average	UserVoice - Ratings
Survey logic flexibility	5.02 Ratings	00 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	Gravity Forms 5.1 2 Ratings 45% below category average	UserVoice - Ratings
Response tracking	5.12 Ratings	00 Ratings
Data export	5.12 Ratings	00 Ratings
Standard reports	5.12 Ratings	00 Ratings
Custom reports	5.12 Ratings	00 Ratings
Analytics	5.12 Ratings	00 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	Gravity Forms 5.0 2 Ratings 53% below category average	UserVoice - Ratings
Access controls	5.02 Ratings	00 Ratings
Compliance	5.02 Ratings	00 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	Gravity Forms 5.1 2 Ratings 45% below category average	UserVoice - Ratings
Vendor-offered crowdsourcing	5.12 Ratings	00 Ratings
Respondent restrictions	5.12 Ratings	00 Ratings

Best Alternatives
	Gravity Forms	UserVoice
Small Businesses	Square 9 Softworks Score 9.7 out of 10	Craft.io Score 10.0 out of 10
Medium-sized Companies	Qualaroo Score 7.0 out of 10	ProductPlan Score 9.5 out of 10
Enterprises	Verint Voice of the Customer Score 9.3 out of 10	Roadmunk Score 6.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Gravity Forms	UserVoice
Likelihood to Recommend	2.1 (2 ratings)	10.0 (9 ratings)
Likelihood to Renew	10.0 (1 ratings)	9.7 (6 ratings)
Usability	5.1 (2 ratings)	8.0 (1 ratings)
Support Rating	10.0 (1 ratings)	9.0 (1 ratings)
Implementation Rating	10.0 (1 ratings)	9.0 (1 ratings)

User Testimonials
	Gravity Forms	UserVoice
Likelihood to Recommend	Rocketgenius, Inc Gravity Forms is fine for general use such as a contact form. It is not suitable for using in conjunction with their PayPal Checkout add-on. Adam Schmeeckle Web Developer Read full review	UserVoice UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback. Steve MacLaughlin Director, Internet Solutions Read full review
Pros	Rocketgenius, Inc Forms Surveys Data Collection Incentivized Chuck Blatt VP of Marketing and Business Development Read full review	UserVoice User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all. Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch. Reporting. Tags allow to easily filter through ideas for roadmap planning. Incentivized Verified User Anonymous Read full review
Cons	Rocketgenius, Inc Their PayPal checkout does not work as described. Adam Schmeeckle Web Developer Read full review	UserVoice Doesn't always catch obvious spam/we have to do a fair amount of blacklisting Doesn't have multiple language options No online/email tech support available. You have to call if you have an issue. Incentivized Jessica Meadows Rich Curriculum Coordinator Read full review
Likelihood to Renew	Rocketgenius, Inc I need this for my forms and can't live without it. Incentivized Chuck Blatt VP of Marketing and Business Development Read full review	UserVoice I just really liked UserVoice. Jacie Fontenot Accounting Clerk Read full review
Usability	Rocketgenius, Inc Because I lost hours of time (revenue) trying to figure out why their PayPal Checkout add-on wasn't sending the correct data to PayPal. Although I followed Gravity Forms documentation and also reached out to support. Adam Schmeeckle Web Developer Read full review	UserVoice The day-to-day usability is good. More technical settings require a bit more effort. Steve MacLaughlin Director, Internet Solutions Read full review
Support Rating	Rocketgenius, Inc Very responsive and helpful. Incentivized Chuck Blatt VP of Marketing and Business Development Read full review	UserVoice Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products. Steve MacLaughlin Director, Internet Solutions Read full review
Implementation Rating	Rocketgenius, Inc I tested it and liked it and went for it. Incentivized Chuck Blatt VP of Marketing and Business Development Read full review	UserVoice Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools. Steve MacLaughlin Director, Internet Solutions Read full review
Alternatives Considered	Rocketgenius, Inc No answers on this topic	UserVoice I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool. Incentivized Oren Shatken Product Manager Read full review
Return on Investment	Rocketgenius, Inc I recommended Gravity Forms to a client that accepts subscription payments online. After purchasing the plugin and the PayPal Checkout add-on, I spent hours and hours trying to get it to sync correctly with PayPal. It never did, so I ended up using PayPal's built-in buttons. Which defeated the whole purpose of purchasing Gravity Forms and the add-on. Gravity Form's support tried to help, but had no explanation as to why the PayPal checkout add-on wasn't working. Adam Schmeeckle Web Developer Read full review	UserVoice Transparency: Now we can handle better communication of requests with customers and internal stakeholders. We can track better how many ideas are accepted and released vs rejected ones. Incentivized AC ariel cordiviola Product Manager Read full review
ScreenShots		UserVoice Screenshots