Gravity Forms vs. UserVoice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gravity Forms
Score 5.9 out of 10
N/A
Gravity Forms from Rocketgenius is a form builder plugin on WordPress used to add a survey feature to websites.
$59
one-time fee
UserVoice
Score 9.5 out of 10
N/A
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime. The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer…
$15
per month
Pricing
Gravity FormsUserVoice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Gravity FormsUserVoice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Gravity FormsUserVoice
Features
Gravity FormsUserVoice
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Gravity Forms
5.0
2 Ratings
46% below category average
UserVoice
-
Ratings
Survey templates5.12 Ratings00 Ratings
Themes5.02 Ratings00 Ratings
Custom logo/branding5.02 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Gravity Forms
5.0
2 Ratings
52% below category average
UserVoice
-
Ratings
Changes to live survey5.12 Ratings00 Ratings
Question design help5.02 Ratings00 Ratings
Multiple question types5.02 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Gravity Forms
5.0
2 Ratings
50% below category average
UserVoice
-
Ratings
Survey logic flexibility5.02 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Gravity Forms
5.1
2 Ratings
45% below category average
UserVoice
-
Ratings
Response tracking5.12 Ratings00 Ratings
Data export5.12 Ratings00 Ratings
Standard reports5.12 Ratings00 Ratings
Custom reports5.12 Ratings00 Ratings
Analytics5.12 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Gravity Forms
5.0
2 Ratings
53% below category average
UserVoice
-
Ratings
Access controls5.02 Ratings00 Ratings
Compliance5.02 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Gravity Forms
5.1
2 Ratings
45% below category average
UserVoice
-
Ratings
Vendor-offered crowdsourcing5.12 Ratings00 Ratings
Respondent restrictions5.12 Ratings00 Ratings
Best Alternatives
Gravity FormsUserVoice
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Craft.io
Craft.io
Score 10.0 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 7.0 out of 10
ProductPlan
ProductPlan
Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
Roadmunk
Roadmunk
Score 6.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Gravity FormsUserVoice
Likelihood to Recommend
2.1
(2 ratings)
10.0
(9 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.7
(6 ratings)
Usability
5.1
(2 ratings)
8.0
(1 ratings)
Support Rating
10.0
(1 ratings)
9.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
Gravity FormsUserVoice
Likelihood to Recommend
Rocketgenius, Inc
Gravity Forms is fine for general use such as a contact form. It is not suitable for using in conjunction with their PayPal Checkout add-on.
Read full review
UserVoice
UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.
Read full review
Pros
Rocketgenius, Inc
  • Forms
  • Surveys
  • Data Collection
Read full review
UserVoice
  • User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
  • Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
  • Reporting. Tags allow to easily filter through ideas for roadmap planning.
Read full review
Cons
Rocketgenius, Inc
  • Their PayPal checkout does not work as described.
Read full review
UserVoice
  • Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
  • Doesn't have multiple language options
  • No online/email tech support available. You have to call if you have an issue.
Read full review
Likelihood to Renew
Rocketgenius, Inc
I need this for my forms and can't live without it.
Read full review
UserVoice
I just really liked UserVoice.
Read full review
Usability
Rocketgenius, Inc
Because I lost hours of time (revenue) trying to figure out why their PayPal Checkout add-on wasn't sending the correct data to PayPal. Although I followed Gravity Forms documentation and also reached out to support.
Read full review
UserVoice
The day-to-day usability is good. More technical settings require a bit more effort.
Read full review
Support Rating
Rocketgenius, Inc
Very responsive and helpful.
Read full review
UserVoice
Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.
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Implementation Rating
Rocketgenius, Inc
I tested it and liked it and went for it.
Read full review
UserVoice
Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.
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Alternatives Considered
Rocketgenius, Inc
No answers on this topic
UserVoice
I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.
Read full review
Return on Investment
Rocketgenius, Inc
  • I recommended Gravity Forms to a client that accepts subscription payments online. After purchasing the plugin and the PayPal Checkout add-on, I spent hours and hours trying to get it to sync correctly with PayPal. It never did, so I ended up using PayPal's built-in buttons. Which defeated the whole purpose of purchasing Gravity Forms and the add-on. Gravity Form's support tried to help, but had no explanation as to why the PayPal checkout add-on wasn't working.
Read full review
UserVoice
  • Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
  • We can track better how many ideas are accepted and released vs rejected ones.
Read full review
ScreenShots

UserVoice Screenshots

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