Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guru
Score 9.3 out of 10
N/A
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$18
per month per user
Zendesk Guide
Score 8.2 out of 10
N/A
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
Pricing
GuruZendesk Guide
Editions & Modules
All in One
$18
per month per user
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
GuruZendesk Guide
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsDiscount available for annual pricing.—
More Pricing Information
Community Pulse
GuruZendesk Guide
Considered Both Products
Guru
Chose Guru
We also use zendesk, but Guru is more user friendly since at work, we have a lot of people who have hard time navigating search engine tools. But in Guru, we can search guidelines just by typing 1 word.

The interface is also simple so you can use it even if you are new at using …
Chose Guru
Guru is a vastly superior product for centralizing company knowledge, and in many ways, we feel that there is "more gas in the tank" with the tool (AI search, etc) and ways that we have yet to unlock all of its potential fully. This is primarily a resourcing issue on our side, …
Chose Guru
Guru is built for service teams that want to go above and beyond for their customers and users. The knowledge base, best practices, features, functionalities, and improvements all reflect a dedication to service rather than just purely knowledge storing.
Chose Guru
I've evaluated Zendesk Knowledge Base alongside Guru, and each platform brings distinct strengths to the table. Zendesk Knowledge Base offers robust features tailored for comprehensive customer support solutions. It integrates seamlessly with Zendesk's ticketing system, …
Chose Guru
The fact that Guru takes the approach of being a card management system as apposed to an article mangemnt system makes all the magic for me. When you need to write an "Article" it will somehow become long and tedious task When you need to write a "Card" that it is defined as …
Chose Guru
Specifically announcements and Chrome extension are features that are not available in any other KB tool we have tested and are critical to our operations. Also the ease of use for both the end user and the Admins stands out as it is easy to implement, does not require …
Chose Guru
User-friendly and "hip," for lack of a better word. Some other programs are difficult to learn, difficult to structure and search, or stuffy in their appearance.
Zendesk Guide

No answer on this topic

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User Ratings
GuruZendesk Guide
Likelihood to Recommend
9.2
(301 ratings)
7.3
(8 ratings)
Likelihood to Renew
8.8
(14 ratings)
-
(0 ratings)
Usability
9.0
(115 ratings)
-
(0 ratings)
Availability
9.1
(4 ratings)
-
(0 ratings)
Performance
8.6
(5 ratings)
-
(0 ratings)
Support Rating
8.1
(29 ratings)
8.0
(2 ratings)
In-Person Training
8.4
(2 ratings)
-
(0 ratings)
Online Training
7.8
(3 ratings)
-
(0 ratings)
Implementation Rating
8.3
(8 ratings)
-
(0 ratings)
Configurability
8.4
(4 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.3
(1 ratings)
-
(0 ratings)
Ease of integration
7.9
(3 ratings)
-
(0 ratings)
Product Scalability
8.7
(4 ratings)
-
(0 ratings)
Vendor post-sale
8.4
(5 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(5 ratings)
-
(0 ratings)
User Testimonials
GuruZendesk Guide
Likelihood to Recommend
Guru Technologies
All organizations can benefit from a platform like Guru. The platform allows content to be easily searched in one central location. Information is key to everyone doing their work correctly, and Guru brings access to information in one central location. I can't imagine a scenario where an organization wouldn't benefit from this platform. It's excellent for cross-functional work.
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Zendesk
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
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Pros
Guru Technologies
  • Simplified navigation with the use of keywords, making it quite easy to find an article.
  • Reading notices when a Guru is updated, and the new parts highlighted makes it much easier when we must always be up to date.
  • Provides an organized view of policies and workflows.
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Zendesk
  • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
  • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
  • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
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Cons
Guru Technologies
  • It's not clear how to relate/ attach other guru cards. The feature exists but is not very easy to spot.
  • We often find it difficult to search because we don't remember the card's title. I would love it if the tag words worked better.
  • Once editing a card, instead of adding someone to collaborate on a draft, it would be good to send the draft to someone via email. I find people often ignore these emails/pings if it's just a draft collaboration. The wording could be to ask someone to verify the draft.
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Zendesk
  • Formatting according to our brand guidelines can be tricky
  • Reporting metrics are lacking
  • The user interface can be confusing
  • Their support team takes a long time to respond
  • They have comments open on their KB articles, but almost noone responds, which is frustrating.
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Likelihood to Renew
Guru Technologies
I rated Guru a 9 out of 10 for renewal likelihood because it has significantly enhanced our processes and customer satisfaction in the automotive rental company. Guru’s user-friendly interface and organized knowledge base make it easy to access and update essential information, which is crucial for maintaining high operational standards. The tool’s integration with other platforms, like the Guru Chrome extension, streamlines our workflow, increasing efficiency and productivity. One of the standout features is the ability to favorite cards, allowing quick access to frequently used information, which saves time and ensures accuracy in customer interactions. Additionally, Guru’s analytics feature helps us identify which resources need updating, ensuring our knowledge base remains relevant and effective. The only reason it’s not a perfect 10 is occasional slow performance and occasional inaccuracies in search results. However, these minor issues do not overshadow the overall benefits Guru provides. Its consistent updates and reminders further enhance our ability to deliver excellent customer support, making it an indispensable tool for our team.
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Zendesk
No answers on this topic
Usability
Guru Technologies
I give this rating because I really find Guru useful and user-friendly. You can easily follow and understand the steps and information from Guru. It has suited every issue that I have handled, and I was able to resolve it with the help of Guru. I hope that more people will find it helpful.
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Zendesk
No answers on this topic
Reliability and Availability
Guru Technologies
I have never encountered an outage with Guru in the year+ we've had it. I also never encountered an outage at the previous company where I used Guru. It has been extremely reliable.
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Zendesk
No answers on this topic
Performance
Guru Technologies
There is some occasional slowness, or multiple refreshes before content will load. This doesn't happen frequently, though, and I don't get complaints from teammates about it.
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Zendesk
No answers on this topic
Support Rating
Guru Technologies
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
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Zendesk
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
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In-Person Training
Guru Technologies
I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.
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Zendesk
No answers on this topic
Online Training
Guru Technologies
I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.
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Zendesk
No answers on this topic
Implementation Rating
Guru Technologies
You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.
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Zendesk
No answers on this topic
Alternatives Considered
Guru Technologies
Guru is a vastly superior product for centralizing company knowledge, and in many ways, we feel that there is "more gas in the tank" with the tool (AI search, etc) and ways that we have yet to unlock all of its potential fully. This is primarily a resourcing issue on our side, not a fault of the Guru tool or team.
Read full review
Zendesk
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
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Contract Terms and Pricing Model
Guru Technologies
Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.
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Zendesk
No answers on this topic
Scalability
Guru Technologies
Right now, only customer support using Guru
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Zendesk
No answers on this topic
Return on Investment
Guru Technologies
  • Guru allows our team to quickly reference available learning/knowledge materials with our clients on a daily basis and provide better support at every outreach
  • With that said, spreading those same resources across two major global teams in the USA and Germany can lead to some inconsistencies. The i-frame process is not very intuitive for this scenario and our team treats policy/procedural differences as separate card or article entities.
  • Guru allowed our organization to pioneer and establish a dedicated knowledge team component, of subject matter experts who work in tangent with existing resources, create new ones, and vet collective knowledge.
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Zendesk
  • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
  • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
  • I highly recommend to use Zendesk for knowledge base and tickets and agents.
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ScreenShots

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection