Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$12
per month per user
Zendesk Guide
Score 7.7 out of 10
N/A
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
The fact that Guru takes the approach of being a card management system as apposed to an article mangemnt system makes all the magic for me. When you need to write an "Article" it will somehow become long and tedious task When you need to write a "Card" that it is defined as …
User-friendly and "hip," for lack of a better word. Some other programs are difficult to learn, difficult to structure and search, or stuffy in their appearance.
Guru has been amazing in making sure my team is well-prepared by giving them information that they have been lacking. Keeping things all in one spot has been a game-changer for my team, and there are no questions about where something is located. "It's in Guru!" has been my tagline for the last eight months (since implementation)! Guru has not been great as a content keeper of PowerPoint presentations. I am looking for a solution for this, but in the meantime, we are still using a computer file folder to store all of our presentation materials.
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization.
Configuring an FTP program is a method that is consistent with just minimal modifications each time.
the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing.
They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time
Guru has always been easy to use. The only feature that seems overly complex is the analytics section, which we don't tend to look at. We've never had any difficulty with creating collections, boards or cards, or with sharing them with our internal team or external partners.
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
First of all, when it comes to pricing, GURU was way more convenient and affordable at the same time. Also, with administrative organizational features, GURU has more to offer and more convenience as well. All in all, we, as a Team of managers in Fabfitfun, decided to go with GURU. We surely recommend this to our colleagues.
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments.
Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement.
Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat.
