Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guru
Score 9.0 out of 10
N/A
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$12
per month per user
Zendesk Guide
Score 7.5 out of 10
N/A
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
Pricing
GuruZendesk Guide
Editions & Modules
Builder
$10*
per month per user
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
GuruZendesk Guide
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$5,000 one-time fee per installationNo setup fee
Additional Details*Annual pricing. $12 when billed monthly.
More Pricing Information
Community Pulse
GuruZendesk Guide
Considered Both Products
Guru
Chose Guru
Specifically announcements and Chrome extension are features that are not available in any other KB tool we have tested and are critical to our operations. Also the ease of use for both the end user and the Admins stands out as it is easy to implement, does not require …
Chose Guru
The fact that Guru takes the approach of being a card management system as apposed to an article mangemnt system makes all the magic for me. When you need to write an "Article" it will somehow become long and tedious task When you need to write a "Card" that it is defined as …
Chose Guru
User-friendly and "hip," for lack of a better word. Some other programs are difficult to learn, difficult to structure and search, or stuffy in their appearance.
Zendesk Guide

No answer on this topic

Top Pros
Top Cons
Best Alternatives
GuruZendesk Guide
Small Businesses
Notion
Notion
Score 8.8 out of 10
Notion
Notion
Score 8.8 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GuruZendesk Guide
Likelihood to Recommend
9.0
(195 ratings)
7.3
(8 ratings)
Likelihood to Renew
8.6
(13 ratings)
-
(0 ratings)
Usability
8.4
(13 ratings)
-
(0 ratings)
Availability
9.1
(4 ratings)
-
(0 ratings)
Performance
8.9
(4 ratings)
-
(0 ratings)
Support Rating
7.8
(28 ratings)
8.0
(2 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.6
(2 ratings)
-
(0 ratings)
Implementation Rating
8.2
(7 ratings)
-
(0 ratings)
Configurability
7.6
(3 ratings)
-
(0 ratings)
Ease of integration
5.9
(2 ratings)
-
(0 ratings)
Product Scalability
8.6
(4 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(4 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(4 ratings)
-
(0 ratings)
User Testimonials
GuruZendesk Guide
Likelihood to Recommend
Guru Technologies
Guru is incredibly valuable as a knowledge base for fast-growing businesses that value information in an instant. The Slack integration Guru has truly separated it from other tools on the market. The ability to easily query Guru from Slack is an incredible game changer for our business and is loved by all employees. I would say if you are a small organization without the resources to build and maintain Guru, this probably isn't necessary. Start with a knowledge base like ClickUp or Notion, then build towards a tool like Guru.
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Zendesk
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
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Pros
Guru Technologies
  • I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization.
  • Configuring an FTP program is a method that is consistent with just minimal modifications each time.
  • the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing.
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Zendesk
  • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
  • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
  • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
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Cons
Guru Technologies
  • I think the tab that suggests other cards would helpful.
  • My search for specific words opens too many cards, and it is very difficult to pinpoint exactly what I am looking for.
  • I would recommend a feature of recently viewed or most popular tabs. I am sure those logging on are all looking for most of the same information.
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Zendesk
  • Formatting according to our brand guidelines can be tricky
  • Reporting metrics are lacking
  • The user interface can be confusing
  • Their support team takes a long time to respond
  • They have comments open on their KB articles, but almost noone responds, which is frustrating.
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Likelihood to Renew
Guru Technologies
With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time
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Zendesk
No answers on this topic
Usability
Guru Technologies
It's user-friendly and easy to understand. you don't have to be worries about doing something wrong as there is not space for it but to learn and have easy access. I love how it makes my job easy when looking for a solution to complicated topics
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Zendesk
No answers on this topic
Reliability and Availability
Guru Technologies
It syncs up to my email making it easy
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Zendesk
No answers on this topic
Performance
Guru Technologies
Guru works fine for me, I have not encountered any issues
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Zendesk
No answers on this topic
Support Rating
Guru Technologies
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
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Zendesk
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
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In-Person Training
Guru Technologies
It help us to more familiarize via navigation
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Zendesk
No answers on this topic
Online Training
Guru Technologies
It was done promptly with right depth of training.
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Zendesk
No answers on this topic
Implementation Rating
Guru Technologies
It was a longer process to get it activated with all our cards and information. Once it was uploaded, it worked great for our team.
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Zendesk
No answers on this topic
Alternatives Considered
Guru Technologies
Guru prioritizes the domain I work in, and their algorithm gives me results focused on my domain first. Depending on the search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time-saving exercise. We also have access to how many people are reading each card, and we can offer feedback to the owner/deviser of a card if the knowledge there is outdated or if a few lines of information would add to the overall context. The data we can extract helps us understand potential gaps and where we could do better.
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Zendesk
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
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Scalability
Guru Technologies
Right now, only customer support using Guru
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Zendesk
No answers on this topic
Return on Investment
Guru Technologies
  • Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments.
  • Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement.
  • Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat.
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Zendesk
  • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
  • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
  • I highly recommend to use Zendesk for knowledge base and tickets and agents.
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ScreenShots

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection