Gusto
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
271 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.8 out of 100
Based on 271 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
- Wagepoint ranks higher in 1 feature set: Payroll Management
Payroll Management
7.9
Gusto
79%
8.6
Wagepoint
86%
Wagepoint ranks higher in 4/7 features
Wagepoint ranks higher in 4/7 features
Pay calculation
7.8
78%
116 Ratings
10.0
100%
2 Ratings
Support for external payroll vendors
8.5
85%
8 Ratings
6.0
60%
2 Ratings
Benefit plan administration
6.2
62%
82 Ratings
N/A
0 Ratings
Direct deposit files
8.1
81%
119 Ratings
10.0
100%
2 Ratings
Salary revision and increment management
7.4
74%
100 Ratings
N/A
0 Ratings
Reimbursement management
9.5
95%
11 Ratings
10.0
100%
1 Rating
Off-cycle/On-Demand payment
N/A
0 Ratings
7.0
70%
1 Rating
Attribute Ratings
- Wagepoint is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
5.7
Gusto
57%
136 Ratings
7.0
Wagepoint
70%
2 Ratings
Likelihood to Renew
5.5
Gusto
55%
4 Ratings
Wagepoint
N/A
0 Ratings
Usability
7.3
Gusto
73%
2 Ratings
Wagepoint
N/A
0 Ratings
Support Rating
3.8
Gusto
38%
32 Ratings
Wagepoint
N/A
0 Ratings
Likelihood to Recommend
Gusto
Gusto is great if you just want basic payroll. In our company, everyone is on salary and therefore it is usually quite simple to log in and process payroll. There are a few areas that really could do with improvement. * Customer service has really gone downhill lately, and I am finding that when I call the staff is friendly, but inadequately trained. We are a small company and I just do not have the time to spend an hour on a phone call and not even get a resolution. * the PTO area of the portal needs updating. I need to be able to actually see the dates that someone has taken off and when I make an adjustment to an employee's time there should be an area for notes so that we can look back and know why a change was made.
Office Manager
WhiteSpace ArchitectsArchitecture & Planning, 1-10 employees
Wagepoint
I highly recommend Wagepoint, especially for start-up companies. Their fees are really cheap and the quality of their work is really good. They may have room for improvement on the reporting side, but given their flexibility, they can always find a way to help your organization. I definitely recommend Wagepoint.

Verified User
Professional in Finance and Accounting
Information Technology and Services Company, 11-50 employeesPros
Gusto
- Complete onboarding process from Offer to First Day. Offer letter templates can be customized for each candidate. Onboarding checklists can be customized for specific departments and roles. Welcome emails signed by the team are a fun option. Reminders for open checklist items keep everyone on track.
- Expense reporting is super easy in Gusto. Employees upload the receipt and fill in details to be approved by management. Approved expenses are automatically added as reimbursement on the employee's next check.
- Payroll processing is very straightforward and detailed reporting is available. We ofter have adjustments to employee's base salary that can be mapped to easily integrate with Quickbooks Online. It is easy to pay salaried and hourly employees in Gusto, as well as, contractors.
Controller
Agility Communications GroupTelecommunications, 11-50 employees
Wagepoint
- Manages payroll
- Maintains employee data--addresses, contact info, etc.
Sales and Business Operations Manager
RoofrComputer Software, 11-50 employees
Cons
Gusto
- Reporting engine could use work - significant manipulation is needed in Excel for combination employee/payroll data reports.
- State registration management is not a service offered by Gusto. A third-party registrar is linked as a partner.
- Staffing doesn't meet demand at quarter and year-end.
CFO (Chief Financial Officer)
Texas Public Policy FoundationResearch, 51-200 employees
Wagepoint
- Reports need to be improve. You cannot customize your preferred report. Thus, manual reporting happens at times. But you can't complain on the cost.
- Flexibility on late notice of payroll processing. Lowering additional fees could help us.
- Need to ask clients for feedback on the use of system.

Verified User
Professional in Finance and Accounting
Information Technology and Services Company, 11-50 employeesPricing Details
Gusto
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$40 per month
Gusto Editions & Modules
Edition
Simple: A streamlined set of automatic payroll features and benefits integrations | $40/month + $6/mo per person1 |
---|---|
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work | $80/month + $12/mo per person |
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams | Exclusive pricing, contact Gusto |
- $12 per employee/contractor
- none
Additional Pricing Details
Gusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.Wagepoint
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$22 per month (per payroll)
Wagepoint Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Gusto
Gusto 5.5
Based on 4 answers
While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern
Owner
Paxton Bookkeeping and Tax ServicesAccounting, 1-10 employees
Wagepoint
No score
No answers yet
No answers on this topic
Usability
Gusto
Gusto 7.3
Based on 2 answers
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
Vice President - General Counsel
New Orleans PerspectivesMarket Research, 1-10 employees
Wagepoint
No score
No answers yet
No answers on this topic
Support Rating
Gusto
Gusto 3.8
Based on 32 answers
Gusto's support team is responsive and helpful and they have pretty good online resources. We've had a couple issues that didn't fit "in the box" so we've had to create a couple manual workarounds, but the tradeoff for the ease of use of Gusto is ok. Those limitations aren't because of the support team, but more technical limitations.
Chief Marketing Officer
South CypressRetail, 11-50 employees
Wagepoint
No score
No answers yet
No answers on this topic
Alternatives Considered
Gusto
Both tools do similar work. Insperity is a more rounded tool providing additional retirement solutions that Gusto instead links to rather than provides inside their solution. Gusto, however, is easier to navigate and a friendly environment for employees and employers to use. Gusto also gives the ability to do payroll advances while at the time Insperity did not offer the same solution.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 11-50 employeesWagepoint
Wagepoint is great for our Canadian employees, as Gusto does not support multi-national workforces. However, Gusto provides a much more robust system with which you can manage employees salaries, healthcare benefits, and additional benefits. Gusto also provides ample data with which to evaluate costs, understand employees, and forecast future costs, which Wagepoint does not support.
Sales and Business Operations Manager
RoofrComputer Software, 11-50 employees
Return on Investment
Gusto
- As a very small business, Gusto allows me to run payroll painlessly. I have more time to focus on other tasks, since I only spend about 10 minutes every two weeks on payroll.
- Well, since one of our objectives is making money, Gusto helps with that by only costing $57 or so per month for our two employees.
- Seeing the payroll numbers helps me understand where all the taxes are going.
Director Of Operations
Bright Lily Studio, LLCComputer Games, 1-10 employees
Wagepoint
- Lower payroll administration expenses
- Time and effort is saved from filing remittances to relevant government bodies.
- Timely and accurate reporting of our payroll

Verified User
Professional in Finance and Accounting
Information Technology and Services Company, 11-50 employees