HappyFox Live Chat vs. Smartsupp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HappyFox Live Chat
Score 9.0 out of 10
N/A
Indian software company Tenmiles offers HappyFox Chat, a live chat tool with a free edition, that is available as a standalone product, or integrated with the company's help desk software: HappyFox.N/A
Smartsupp
Score 9.5 out of 10
N/A
Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.
$20
per month
Pricing
HappyFox Live ChatSmartsupp
Editions & Modules
No answers on this topic
Ultimate
$239
per month
Standard
starting at $20
per month 100 to 200 live chat conversations per month
Pro
starting at $30
per month 100 to 800 live chat conversations per month
Offerings
Pricing Offerings
HappyFox Live ChatSmartsupp
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
HappyFox Live ChatSmartsupp
Features
HappyFox Live ChatSmartsupp
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
HappyFox Live Chat
-
Ratings
Smartsupp
8.2
7 Ratings
6% below category average
Chat history and transcripts00 Ratings8.27 Ratings
Chat reporting00 Ratings8.67 Ratings
Chat and web analytics00 Ratings7.97 Ratings
Best Alternatives
HappyFox Live ChatSmartsupp
Small Businesses
Gist
Gist
Score 9.5 out of 10
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HappyFox Live ChatSmartsupp
Likelihood to Recommend
9.0
(1 ratings)
7.9
(7 ratings)
Usability
-
(0 ratings)
8.1
(7 ratings)
User Testimonials
HappyFox Live ChatSmartsupp
Likelihood to Recommend
HappyFox Inc.
Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number. Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company. All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers
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Smartsupp
Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work
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Pros
HappyFox Inc.
  • All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
  • One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
  • You can integrate HappyFox with Magento.
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Smartsupp
  • Ability for multi-platform login between Android, Apple IOS, and Windows
  • Much less buggy than our previous Chat provider
  • Ability to see Live and Offline visitors
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Cons
HappyFox Inc.
  • HappyFox should provide a customization in category statues.
Read full review
Smartsupp
  • I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form
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Usability
HappyFox Inc.
No answers on this topic
Smartsupp
Customer response has been much better.In the past, the conversion rate for our services has been very low, probably due to poor UI/UX.But considering that we were still getting a certain number of conversions, we believe that the demand from users was very strong.With the addition of the chat function, we now have a point of contact with customers who had not converted.
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Alternatives Considered
HappyFox Inc.
No answers on this topic
Smartsupp
All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it.
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Return on Investment
HappyFox Inc.
  • We are able to answer customer queries within SLA
  • The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
  • We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.
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Smartsupp
  • It has a very positive impact. I need less workers to do the same job.
  • A lot of communication can be automated - especially answers for simple questions.
Read full review
ScreenShots