What users are saying about
52 Ratings
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Score 8.5 out of 100
4 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

HCL Connections (formerly from IBM)

IBM Connections is well suited for larger organizations that need an internal social networking tool and are willing to deal with IBM and the complexity of the software. It is less appropriate for smaller organizations and those who don't want to deal with the complexity, or IBM's awful customer service and prices.
Jeremiah Miller | TrustRadius Reviewer

Statuspage

StatusPage is well suited for notifications on services and products. If you need to have a passive way to notify users, internal staff, or executives on the status of SaaS services, StatusPage is a low barrier way to do this with minimal setup and maintenance.StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

HCL Connections (formerly from IBM)
Statuspage
9.5
Task Management
HCL Connections (formerly from IBM)
Statuspage
9.0
Scheduling
HCL Connections (formerly from IBM)
Statuspage
10.0
Workflow Automation
HCL Connections (formerly from IBM)
Statuspage
10.0
Mobile Access
HCL Connections (formerly from IBM)
Statuspage
10.0
Search
HCL Connections (formerly from IBM)
Statuspage
9.0
Visual planning tools
HCL Connections (formerly from IBM)
Statuspage
9.0

Communication

HCL Connections (formerly from IBM)
Statuspage
8.0
Chat
HCL Connections (formerly from IBM)
Statuspage
10.0
Notifications
HCL Connections (formerly from IBM)
Statuspage
10.0
Discussions
HCL Connections (formerly from IBM)
Statuspage
2.0
Internal knowledgebase
HCL Connections (formerly from IBM)
Statuspage
9.0
Integrates with Gmail and Google Hangouts
HCL Connections (formerly from IBM)
Statuspage
9.0

File Sharing & Management

HCL Connections (formerly from IBM)
Statuspage
10.0
Access control
HCL Connections (formerly from IBM)
Statuspage
10.0
Advanced security features
HCL Connections (formerly from IBM)
Statuspage
10.0

Pros

HCL Connections (formerly from IBM)

  • The plugin for MS Office/Explorer has made saving and sharing working documents extremely convenient for me and my close colleagues
  • The newsfeed feature conveniently aggregates updates from the communities/people you follow. It's nice not to have to jump from community to community to see what's going on in the organization
  • The various apps can be used for several purposes. A little creativity goes a long way when establishing what type of information the apps can be useful for communicating
Anonymous | TrustRadius Reviewer

Statuspage

  • Interface is very intuitive and easy to use with very little training.
  • Ability to customize messaging for events and notify before, during and after maintenance.
  • Integrations with app like Twitter and Slack.
  • Ability to automate all our maintenance notifications.
Anonymous | TrustRadius Reviewer

Cons

HCL Connections (formerly from IBM)

  • The lack of a note-taking tool became a bigger and bigger issue as time went on. Our pilot users felt Connections was a natural place to take and share meeting notes – including photos, drawings, recorded audio, etc. – and were always frustrated that there was no easy, organized way to do that. We tried using a Blog, Wiki, etc. but nothing really resonated as a good solution for this.
  • The Wiki tool is weak, providing rigid structure but with few options. A Community can only have a single Wiki, for instance. Wikis are weak in the mobile app as well; they’re not even easy to navigate. Users ended up ignoring Wikis completely despite our efforts to get them to convert documents like guidelines, policies, procedures, handbooks, etc. into Wiki form.
  • The Windows Explorer plug-in was useful but required a lot of manual intervention to setup. For instance, once a user joins a Community in Connections, the Community also has to be manually added to the Explorer plug-in so the user can find, open and edit files with it. We felt this process should be much more automated.
  • Tagging is only relevant in the web UI and, to a lesser extent, in the mobile app. However, in the Windows Explorer plug-in, Tags are not usable at all making it difficult to find things that were easy to find in the web UI.
  • IBM Docs was not included in the on-premises deployment; it was an additional license so we did not test it. Documents, mainly Microsoft Office files, are still the single most common way our user community creates, shares, edits and presents information. That proved to be a major gap for our users, and slowed user adoption considerably. We considered testing it, but IBM Docs would only work for about half of our users so we found ourselves wondering if we really wanted to support two document editing platforms. IBM Docs also offers no way to work offline as far as we could tell. This also meant we would need to keep licensing Microsoft Office which is not cheap.
  • Consulting costs are high because the back-end environment is complex. Installing, administrating and even patching Connections is a fairly complex process. We needed to hire consultants to install our test environment and any major upgrades would’ve required additional consulting fees. Any 3rd party add-ons we looked at were highly technical in nature meaning…you guessed it, more consulting costs.
  • Administrating IBM Connections requires editing XML files in a specific, secure way that is typically done in a console. I love consoles as much as the next admin, but when you only use a console once every 2 months it means looking up all the documentation and re-educating yourself. A single change could take me 2 hours to implement. 3rd party admin dashboards do exist, at an additional cost, but IBM really should provide a much easier way to manage the environment.
  • The lack of in-person or online training courses, materials, videos, etc. really discouraged a lot of users. The only decent training we could find (marketing videos aside) was a single video series on Lynda.com which, of course, was an additional cost. In the end that video didn’t really help our users much beyond introductory concepts.
  • IBM includes reporting, but it’s a massive Cognos system requiring some serious hardware and Cognos expertise. We had neither, and would have ultimately opted for a 3rd party add-on for reporting and statistics.
  • An often overlooked concern is eDiscovery. Our contracted eDiscovery service extensively works with various ECMs, but had no idea how they would handle Connections data. The cloud version of Connections offers an add-on for eDiscovery, but as far as we could tell IBM offered nothing for on-premises deployments.
Anonymous | TrustRadius Reviewer

Statuspage

  • StatusPage is nice because it keeps a rolling update on the previous statuses, but when it displays in Hipchat it just shows the last update.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.7
Based on 7 answers
Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.
Anonymous | TrustRadius Reviewer

Statuspage

No score
No answers yet
No answers on this topic

Usability

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 9.0
Based on 4 answers
Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.
Anonymous | TrustRadius Reviewer

Statuspage

No score
No answers yet
No answers on this topic

Reliability and Availability

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 10.0
Based on 2 answers
Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.
Anonymous | TrustRadius Reviewer

Statuspage

No score
No answers yet
No answers on this topic

Performance

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 9.0
Based on 2 answers
IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.
Anonymous | TrustRadius Reviewer

Statuspage

No score
No answers yet
No answers on this topic

Support Rating

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 8.0
Based on 8 answers
IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.
Anonymous | TrustRadius Reviewer

Statuspage

Statuspage 10.0
Based on 2 answers
Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.
Anonymous | TrustRadius Reviewer

Implementation Rating

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.3
Based on 2 answers
Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.
Anonymous | TrustRadius Reviewer

Statuspage

No score
No answers yet
No answers on this topic

Alternatives Considered

HCL Connections (formerly from IBM)

From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
Chris Whisonant | TrustRadius Reviewer

Statuspage

I would say StatusPage on its own is a great service. StatusPage for Hipchat can only be used with that specific chat client. But on its own StatusPage can be integrated with many tools, like Slack, email notifications, text notifications, etc.I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.
Anonymous | TrustRadius Reviewer

Scalability

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.0
Based on 2 answers
Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?
Anonymous | TrustRadius Reviewer

Statuspage

No score
No answers yet
No answers on this topic

Return on Investment

HCL Connections (formerly from IBM)

  • Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
  • Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.
Tony Morales, PMP, CSM | TrustRadius Reviewer

Statuspage

  • We were able to quickly train our entire support team to use this tool in less than 30 minutes, both to schedule maintenance and publish unexpected downtime. The product is so user friendly that it takes very little training to use proficiently.
  • Ease of integrations with existing services and software like Twitter and Slack allow us to reach further with our notification without creating new intake channels for stakeholders.
Anonymous | TrustRadius Reviewer

Pricing Details

HCL Connections (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Connections (formerly from IBM) Editions & Modules

Additional Pricing Details

Statuspage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Statuspage Editions & Modules

Edition
FreeFree
Hobby$292
Startup$992
Business$3992
Enterprise$1,4992
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HCL Connections (formerly from IBM)
8.9
Statuspage
10.0

Likelihood to Renew

HCL Connections (formerly from IBM)
7.7
Statuspage

Usability

HCL Connections (formerly from IBM)
9.0
Statuspage

Reliability and Availability

HCL Connections (formerly from IBM)
10.0
Statuspage

Performance

HCL Connections (formerly from IBM)
9.0
Statuspage

Support Rating

HCL Connections (formerly from IBM)
8.0
Statuspage
10.0

Implementation Rating

HCL Connections (formerly from IBM)
7.3
Statuspage

Scalability

HCL Connections (formerly from IBM)
7.0
Statuspage

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