35 Ratings
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Score 8.2 out of 100
8 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • HCL Digital Experience ranks higher in 2 feature sets: Security, Platform & Infrastructure
  • Titan CMS ranks higher in 2 feature sets: Web Content Creation, Web Content Management

Security

5.0

HCL Digital Experience

50%
3.0

Titan CMS

30%
HCL Digital Experience ranks higher in 1/1 features

Role-based user permissions

5.0
50%
5 Ratings
3.0
30%
5 Ratings

Platform & Infrastructure

4.1

HCL Digital Experience

41%
4.0

Titan CMS

40%
HCL Digital Experience ranks higher in 2/2 features

API

4.1
41%
4 Ratings
4.0
40%
2 Ratings

Internationalization / multi-language

4.1
41%
5 Ratings
4.0
40%
2 Ratings

Web Content Creation

2.9

HCL Digital Experience

29%
4.6

Titan CMS

46%
Titan CMS ranks higher in 6/8 features

WYSIWYG editor

7.0
70%
4 Ratings
8.0
80%
4 Ratings

Code quality / cleanliness

3.1
31%
5 Ratings
3.0
30%
4 Ratings

Admin section

3.1
31%
5 Ratings
6.0
60%
4 Ratings

Page templates

1.1
11%
5 Ratings
2.0
20%
5 Ratings

Library of website themes

1.1
11%
5 Ratings
8.0
80%
2 Ratings

Mobile optimization / responsive design

4.0
40%
4 Ratings
2.0
20%
3 Ratings

Publishing workflow

1.1
11%
4 Ratings
3.0
30%
5 Ratings

Form generator

3.0
30%
2 Ratings
5.0
50%
5 Ratings

Web Content Management

1.9

HCL Digital Experience

19%
3.8

Titan CMS

38%
Titan CMS ranks higher in 3/5 features

Content taxonomy

1.1
11%
5 Ratings
5.0
50%
5 Ratings

SEO support

2.1
21%
5 Ratings
1.0
10%
5 Ratings

Bulk management

2.1
21%
3 Ratings
8.0
80%
5 Ratings

Availability / breadth of extensions

2.1
21%
4 Ratings
1.0
10%
4 Ratings

Community / comment management

2.1
21%
3 Ratings
4.0
40%
4 Ratings

Attribute Ratings

  • HCL Digital Experience is rated higher in 1 area: Likelihood to Recommend
  • Titan CMS is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating

Likelihood to Recommend

9.0

HCL Digital Experience

90%
11 Ratings
8.0

Titan CMS

80%
6 Ratings

Likelihood to Renew

5.7

HCL Digital Experience

57%
6 Ratings
10.0

Titan CMS

100%
3 Ratings

Usability

9.0

HCL Digital Experience

90%
2 Ratings
9.5

Titan CMS

95%
3 Ratings

Availability

HCL Digital Experience

N/A
0 Ratings
10.0

Titan CMS

100%
2 Ratings

Support Rating

7.0

HCL Digital Experience

70%
2 Ratings
8.0

Titan CMS

80%
4 Ratings

In-Person Training

HCL Digital Experience

N/A
0 Ratings
10.0

Titan CMS

100%
1 Rating

Implementation Rating

7.0

HCL Digital Experience

70%
2 Ratings
10.0

Titan CMS

100%
2 Ratings

Product Scalability

9.0

HCL Digital Experience

90%
1 Rating

Titan CMS

N/A
0 Ratings

Likelihood to Recommend

HCL Technologies

HCL DX does really well at managing and maintaining the site. It allows the business to basically maintain the site while IT spent time developing new and enhanced functions. The main issue I currently have with HCL DX is not directly with the product but it does play a role. It is difficult finding skilled resources to support HCL DX in my experience.
Read full review

Northwoods

Titan CMS is a good full featured CMS if users are fairly tech savvy. It is under active development and has added significant features through the years.
Read full review

Pros

HCL Technologies

  • With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page.
  • Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share.
  • IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately.
  • IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website.
  • IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages.
  • Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.
Read full review

Northwoods

  • Utilizing a Filter to determine what shows on a page saves countless hours of configuring content that should be displayed on a page - it's been a lifesaver how easy it is to set up too.
  • Smart Search takes the search box and makes it magical. Common misspellings and alternate names can still send a user to the proper page!
  • Data nodes and filters can also be configured to Find a Dealer, Doctor, Location etc. It puts the power into a users hands and makes is easy to use.
Read full review

Cons

HCL Technologies

  • IBM Web Content Manager should provide some easily usable connectors through a GUI to connect to bring content from custom data sources including connecting to Salesforce and custom databases.
  • Should further optimize and enhance creation of rich and responsive content driven UIs on various digital channels.
  • Should further optimize and enhance content personalization features.
Read full review

Northwoods

  • I would love to see a "View this Page" button after a page has been updated/published. Every time I publish a new page, I have to open a new browser window, navigate to a different tab, copy the page url "example/example/example" and paste it after "www.mywebsite.com" in order to preview the new page/content.
  • If Titan and WordPress were in a beauty competition, there is no way that Titan would win. Titan's dashboard, buttons, etc are dated and bland, and is in dire need of a refresh.
  • A drag and drop to upload feature would be very helpful.
  • Creating forms is very cumbersome and the pop-up window in which the form is created needs to be revamped. The font-size is much too small and it is not as customizable as it could be.
Read full review

Pricing Details

HCL Digital Experience

Starting Price

Editions & Modules

HCL Digital Experience editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Titan CMS

    Starting Price

    $0 one-time fee

    Editions & Modules

    Titan CMS editions and modules pricing
    EditionModules
    Base License$3,5001
    Professional LicensePlease Contact Us for Details2
    Corporate LicensePlease Contact Us for Details3
    Enterprise LicensePlease Contact Us for Details4

    Footnotes

    1. one-time fee
    2. one-time fee
    3. one-time fee
    4. one-time fee

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $5,000

    Additional Details

    Likelihood to Renew

    HCL Technologies

    IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.
    Read full review

    Northwoods

    Titan CMS had a great support system and they helped make my experience go smooth. They offer courses to help people get acquainted, offer support over the phone and are more than willing to make your experience a great one. Once I was familiar with Titan I always found myself wanting to learn more and do more to improve upon the website. Titan makes CMS fun and exciting!
    Read full review

    Usability

    HCL Technologies

    New versions has increased user experience facilitating usability.
    Read full review

    Northwoods

    Everything we've needed to accomplish, Titan CMS has been able to accomplish. From multiple levels of user rights, document rights, tagging pages and documents to make filters do the work of content displayed on a page - it's all easy to set up too. Creating a content rich product detail page template and customizing a ecommerce cart to work for those using a dealer network - needing a request for quote, to go to dealers instead of a self checkout.
    Read full review

    Support Rating

    HCL Technologies

    We had some issues related with performing and the support was suitable and sucessful.
    Read full review

    Northwoods

    I understand that our Web Development Team is very busy, however, sometimes there is a delay in response and a followup email is needed to determine the progress of the issue/question
    Read full review

    In-Person Training

    HCL Technologies

    No answers on this topic

    Northwoods

    It was customized to include screen shots of our site and how users can access the content that only pertains to them as well as advanced training sessions for admin duties and everything that goes along with it. Training is in small groups and can be private (your company only) if you like too.
    Read full review

    Implementation Rating

    HCL Technologies

    Implementation was successful due to Websphere application server used.
    Read full review

    Northwoods

    Talk to your project manager for Titan early on in development about minimalizing customizations. It seems obvious, but many times they do what you ask in the respect of "This is how we do it now, make that happen in Titan" vs. think of how Titan can deliver the same results within the confines of the base software. It's not a fault, just human nature.
    Read full review

    Alternatives Considered

    HCL Technologies

    Magento and Prestashop are E-commerce CMS platforms. They are used in a different scale of application than WCM.
    Concerning Joomla, it's a useful CMS forsmaller website. Once again this is an other scale of application than WCM Liveray can compete WCM 7 concerning the : ¤ specific development ¤ security ¤ responsive
    Read full review

    Northwoods

    Clients have access to the online and PDF documentation, also tips and how-tos for the most current versions of Titan CMS in the market. Check out our full documentation library! unlimited Dev/ QA/ Server install. Load balancing, and cluster support included. Upgrade options included free of cost along with unlimited CPUs per server.
    Read full review

    Return on Investment

    HCL Technologies

    • Negative: Very complex architecture for on-premise deployments (too many servers to installed)
    • Positive: Easy customization
    • Negative: Architecture limited to cloud solutions
    • WCM is an old product and needs an update
    • Blog, and community are not integrated in Digital Manager for discussion
    • Templates are not available to integrate basic services (FileNet, more complex BPM , e-commerce)
    Read full review

    Northwoods

    • Positive ROI by allowing content contributors embedded within departments with the department domain knowledge to update the site directly. More efficient and less centralized spending.
    • Requirement for investment in training users of CMS cuts into ROI. Would recommend a two-step workflow where department content contributors enter information into CMS and then approval step is done by webmaster team to ensure content meets standard formatting guidelines. This workflow functionality exists in the Titan CMS.
    • Positive ROI experienced during projects such as moving to a responsive design because much of the content can migrate untouched. Also positive when updating graphics in template to give site new look.
    Read full review

    Screenshots

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