73 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.2 out of 100

Likelihood to Recommend

HCL Notes (formerly from IBM)

I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.
Mogana Tashiani profile photo

HCL Sametime (formerly from IBM)

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
No photo available

Feature Rating Comparison

Project Management

HCL Notes (formerly from IBM)
8.5
HCL Sametime (formerly from IBM)
Task Management
HCL Notes (formerly from IBM)
8.4
HCL Sametime (formerly from IBM)
Gantt Charts
HCL Notes (formerly from IBM)
10.0
HCL Sametime (formerly from IBM)
Scheduling
HCL Notes (formerly from IBM)
7.9
HCL Sametime (formerly from IBM)
Workflow Automation
HCL Notes (formerly from IBM)
9.5
HCL Sametime (formerly from IBM)
Mobile Access
HCL Notes (formerly from IBM)
8.4
HCL Sametime (formerly from IBM)
Search
HCL Notes (formerly from IBM)
4.8
HCL Sametime (formerly from IBM)
Visual planning tools
HCL Notes (formerly from IBM)
10.0
HCL Sametime (formerly from IBM)

Communication

HCL Notes (formerly from IBM)
9.2
HCL Sametime (formerly from IBM)
Chat
HCL Notes (formerly from IBM)
9.1
HCL Sametime (formerly from IBM)
Notifications
HCL Notes (formerly from IBM)
8.2
HCL Sametime (formerly from IBM)
Discussions
HCL Notes (formerly from IBM)
9.0
HCL Sametime (formerly from IBM)
Surveys
HCL Notes (formerly from IBM)
8.1
HCL Sametime (formerly from IBM)
Internal knowledgebase
HCL Notes (formerly from IBM)
8.9
HCL Sametime (formerly from IBM)
Integrates with GoToMeeting
HCL Notes (formerly from IBM)
10.0
HCL Sametime (formerly from IBM)
Integrates with Gmail and Google Hangouts
HCL Notes (formerly from IBM)
10.0
HCL Sametime (formerly from IBM)
Integrates with Outlook
HCL Notes (formerly from IBM)
10.0
HCL Sametime (formerly from IBM)

File Sharing & Management

HCL Notes (formerly from IBM)
8.5
HCL Sametime (formerly from IBM)
Versioning
HCL Notes (formerly from IBM)
8.1
HCL Sametime (formerly from IBM)
Video files
HCL Notes (formerly from IBM)
6.7
HCL Sametime (formerly from IBM)
Audio files
HCL Notes (formerly from IBM)
6.7
HCL Sametime (formerly from IBM)
Document collaboration
HCL Notes (formerly from IBM)
8.6
HCL Sametime (formerly from IBM)
Access control
HCL Notes (formerly from IBM)
9.1
HCL Sametime (formerly from IBM)
Advanced security features
HCL Notes (formerly from IBM)
9.1
HCL Sametime (formerly from IBM)
Integrates with Google Drive
HCL Notes (formerly from IBM)
10.0
HCL Sametime (formerly from IBM)
Device sync
HCL Notes (formerly from IBM)
9.9
HCL Sametime (formerly from IBM)

Cloud PBX

HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
7.9
Hosted PBX
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
8.0
Multi-level Interactive Voice Response (IVR)
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
8.0
User templates
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
7.0
Call reports
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
7.0
Directory of employee names
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
9.6

Call Management

HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
7.5
Answering rules
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
8.6
Call recording
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
7.8
Call park
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
8.0
Call screening
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
6.0
Message alerts
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
7.2

VoIP system collaboration

HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
3.2
Video conferencing
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
3.1
Audio conferencing
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
3.3

Mobile apps

HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
7.1
Mobile app for iOS
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
7.2
Mobile app for Android
HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
6.9

Pros

HCL Notes (formerly from IBM)

  • It has a really strong and robust database that's extremely scalable and holds up well to thousands of users and many different environments.
  • It has a really good enterprise-grade framework for development custom database applications
  • All of the custom database applications along with the email all have a nice uniform look and feel so their easy-to-use.
  • I really like how it's developed and supported on every client OS (Windows, OSX, Linux)! The competitors definitely do NOT offer this (M$).
Matthew J. Fitzpatrick profile photo

HCL Sametime (formerly from IBM)

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
No photo available

Cons

HCL Notes (formerly from IBM)

  • Notes' backwards compatibility sometimes gets in the way. Menus are cluttered with extraneous, outdated options and features that modern users will never use, and Preferences are often difficult to navigate for those coming from Gmail or Outlook. We have greatly simplified this via Policies, but users still find it daunting to go through all the options that are available.
  • The IBM Notes client for Windows & Mac is essentially the Eclipse Java development platform...so it is HUGE. Performance initially was very slow but IBM has done a good job of speeding things up. As IBM moves more toward cloud-delivered applications, this will not be as much of a problem.
  • Notes and Domino can be complex to manage for administrators who are more accustomed to ActiveDirectory, Group Policy, etc. Editing a notes.ini file to add a feature, or working with XML files by hand to create a SmartUpgrade kit can be daunting to those coming from more modern administrative roles.
  • Some users claim to "hate" Notes mail. While I have heard this less and less over the past 10 years, we have had 3rd party software offer plugins to Outlook and it's rare to see any for Notes.
  • The client update process should be automated more. I would like to see the Notes client update quietly and quickly more like an Adobe software update. If an update fails it should automatically try again without prompting the user over and over.
  • Notes multiple language spell checking is a downloaded add-on Java-based resource that has to be deployed in a convoluted way that is difficult for users to grasp. Therefore any foreign language spell check updates must be done individually per Notes client by IT, which is unfortunate. I would prefer to see that be a "live download" update option for users to get directly from IBM (don't make me download it and put it on my network).
Jeremiah Benjamin profile photo

HCL Sametime (formerly from IBM)

  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Mogana Tashiani profile photo

Likelihood to Renew

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 1.7
Based on 5 answers
I've been in IT business and as a Programmer/Developer for 20+ years with too many programming languages experiences/back ground (C/C++/Visual Basic/Basic Program/Unix/COBOL/Java). Also with 18+ years with Lotus Notes/IBM Domino, I am still and always think Lotus Notes is the best RAD platform available!. When the time where resource is very limited and the expectation is very high and the turn around is too short, IBM Domino/Notes is the platform to use and it's the only choice available.
Tom Le profile photo

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
No photo available

Usability

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 10.0
Based on 1 answer
Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.
Tom Le profile photo

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
No photo available

Reliability and Availability

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 10.0
Based on 1 answer
No answer on this topic is available.

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
No photo available

Performance

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 10.0
Based on 1 answer
No answer on this topic is available.

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
No photo available

Support

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 9.0
Based on 2 answers
I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.
Tom Le profile photo

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 3 answers
I have to use support for many customers. However, support is generally quite responsive and continues to see an issue through to resolution and I would recommend using their knowledgeable and well-trained staff.
Chris Whisonant profile photo

Implementation

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 9.0
Based on 1 answer
Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.
Tom Le profile photo

HCL Sametime (formerly from IBM)

No score
No answers yet
No answers on this topic

Alternatives Considered

HCL Notes (formerly from IBM)

Outlook has been considered for years as a replacement platform. Pricing and support staff made it prohibitive. Our long-time use of Microsoft Office productivity suite naturally led us to consider the adoption of Office365. A recent investigation told us that Azure Cloud services propel an O365 solution to the forefront. Early adopters in international divisions have paved the way for Azure and O365.
Christopher Stark profile photo

HCL Sametime (formerly from IBM)

We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
No photo available

Scalability

HCL Notes (formerly from IBM)

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
No photo available

Return on Investment

HCL Notes (formerly from IBM)

  • Over the years, we have lost countless hours of productivity from the thousands of crashes we have experienced.
  • One benefit of IBM Notes is that it is very simple to train a new user on. Many people prefer and are familiar with Google tools, but those that use IBM Notes have very little trouble acclimating themselves.
No photo available

HCL Sametime (formerly from IBM)

  • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
  • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
  • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
No photo available

Pricing Details

HCL Notes (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Sametime (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

HCL Notes (formerly from IBM)
6.9
HCL Sametime (formerly from IBM)
7.0

Likelihood to Renew

HCL Notes (formerly from IBM)
1.7
HCL Sametime (formerly from IBM)
10.0

Usability

HCL Notes (formerly from IBM)
10.0
HCL Sametime (formerly from IBM)
8.6

Reliability and Availability

HCL Notes (formerly from IBM)
10.0
HCL Sametime (formerly from IBM)
10.0

Performance

HCL Notes (formerly from IBM)
10.0
HCL Sametime (formerly from IBM)
9.0

Support

HCL Notes (formerly from IBM)
9.0
HCL Sametime (formerly from IBM)
9.0

Online Training

HCL Notes (formerly from IBM)
10.0
HCL Sametime (formerly from IBM)

Implementation

HCL Notes (formerly from IBM)
9.0
HCL Sametime (formerly from IBM)

Scalability

HCL Notes (formerly from IBM)
HCL Sametime (formerly from IBM)
10.0

Add comparison