80 Ratings
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Score 8.4 out of 100
277 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

HCL Notes (formerly from IBM)

I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.
Mogana Tashiani | TrustRadius Reviewer

Workplace by Facebook

Workplace is great as a team collaboration and communication tool that is easy to deploy and eliminates friction. I would also recommend it to small agencies who need a client communication portal as it does a great job filling the need. It is also a great tool for associations, community teams, and specialty groups like a club or employee group. As long as guidelines are set and you do not have a predisposition towards paranoia, I would think any group that has a need for communication that needs to be centralized, this can serve you well.
David Faustina | TrustRadius Reviewer

Feature Rating Comparison

Project Management

HCL Notes (formerly from IBM)
8.6
Workplace by Facebook
Task Management
HCL Notes (formerly from IBM)
9.2
Workplace by Facebook
Gantt Charts
HCL Notes (formerly from IBM)
10.0
Workplace by Facebook
Scheduling
HCL Notes (formerly from IBM)
8.9
Workplace by Facebook
Workflow Automation
HCL Notes (formerly from IBM)
9.5
Workplace by Facebook
Mobile Access
HCL Notes (formerly from IBM)
9.2
Workplace by Facebook
Search
HCL Notes (formerly from IBM)
3.3
Workplace by Facebook
Visual planning tools
HCL Notes (formerly from IBM)
10.0
Workplace by Facebook

Communication

HCL Notes (formerly from IBM)
9.7
Workplace by Facebook
Chat
HCL Notes (formerly from IBM)
9.6
Workplace by Facebook
Notifications
HCL Notes (formerly from IBM)
9.3
Workplace by Facebook
Discussions
HCL Notes (formerly from IBM)
9.5
Workplace by Facebook
Surveys
HCL Notes (formerly from IBM)
9.0
Workplace by Facebook
Internal knowledgebase
HCL Notes (formerly from IBM)
10.0
Workplace by Facebook
Integrates with GoToMeeting
HCL Notes (formerly from IBM)
10.0
Workplace by Facebook
Integrates with Gmail and Google Hangouts
HCL Notes (formerly from IBM)
10.0
Workplace by Facebook
Integrates with Outlook
HCL Notes (formerly from IBM)
10.0
Workplace by Facebook

File Sharing & Management

HCL Notes (formerly from IBM)
9.2
Workplace by Facebook
Versioning
HCL Notes (formerly from IBM)
9.0
Workplace by Facebook
Video files
HCL Notes (formerly from IBM)
8.1
Workplace by Facebook
Audio files
HCL Notes (formerly from IBM)
8.1
Workplace by Facebook
Document collaboration
HCL Notes (formerly from IBM)
9.2
Workplace by Facebook
Access control
HCL Notes (formerly from IBM)
9.5
Workplace by Facebook
Advanced security features
HCL Notes (formerly from IBM)
9.5
Workplace by Facebook
Integrates with Google Drive
HCL Notes (formerly from IBM)
10.0
Workplace by Facebook
Device sync
HCL Notes (formerly from IBM)
10.0
Workplace by Facebook

Pros

HCL Notes (formerly from IBM)

  • It has a really strong and robust database that's extremely scalable and holds up well to thousands of users and many different environments.
  • It has a really good enterprise-grade framework for development custom database applications
  • All of the custom database applications along with the email all have a nice uniform look and feel so their easy-to-use.
  • I really like how it's developed and supported on every client OS (Windows, OSX, Linux)! The competitors definitely do NOT offer this (M$).
Matthew J. Fitzpatrick | TrustRadius Reviewer

Workplace by Facebook

  • It is so easy to introduce to employees because it has the same look and feel as Facebook, which the majority of our employees are already familiar with.
  • It's a communications, collaboration, and file/document sharing tool all rolled up into one. It eliminates the need for other software.
  • Our HR team uses it constantly to keep employees up to date on company news and for polling to get feedback on new initiatives.
Adam Montgomery | TrustRadius Reviewer

Cons

HCL Notes (formerly from IBM)

  • Notes' backwards compatibility sometimes gets in the way. Menus are cluttered with extraneous, outdated options and features that modern users will never use, and Preferences are often difficult to navigate for those coming from Gmail or Outlook. We have greatly simplified this via Policies, but users still find it daunting to go through all the options that are available.
  • The IBM Notes client for Windows & Mac is essentially the Eclipse Java development platform...so it is HUGE. Performance initially was very slow but IBM has done a good job of speeding things up. As IBM moves more toward cloud-delivered applications, this will not be as much of a problem.
  • Notes and Domino can be complex to manage for administrators who are more accustomed to ActiveDirectory, Group Policy, etc. Editing a notes.ini file to add a feature, or working with XML files by hand to create a SmartUpgrade kit can be daunting to those coming from more modern administrative roles.
  • Some users claim to "hate" Notes mail. While I have heard this less and less over the past 10 years, we have had 3rd party software offer plugins to Outlook and it's rare to see any for Notes.
  • The client update process should be automated more. I would like to see the Notes client update quietly and quickly more like an Adobe software update. If an update fails it should automatically try again without prompting the user over and over.
  • Notes multiple language spell checking is a downloaded add-on Java-based resource that has to be deployed in a convoluted way that is difficult for users to grasp. Therefore any foreign language spell check updates must be done individually per Notes client by IT, which is unfortunate. I would prefer to see that be a "live download" update option for users to get directly from IBM (don't make me download it and put it on my network).
Jeremiah Benjamin | TrustRadius Reviewer

Workplace by Facebook

  • Limited project management options - no good way to track tasks or projects, so other tools are needed.
  • Easy to dismiss for people who don't see the value - the Facebook-like nature of the tool can be a liability when it comes to wanting management to take it seriously.
  • Chat interface has downsides - the standalone chat applications can be a bit buggy, and the chat interface within the web view is not ideal.
  • No intuitive way to message a group - chat options like Slack are better at easily messaging a group or department, where in Workplace you have to be a member of a group to start a conversation.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 1.7
Based on 5 answers
I've been in IT business and as a Programmer/Developer for 20+ years with too many programming languages experiences/back ground (C/C++/Visual Basic/Basic Program/Unix/COBOL/Java). Also with 18+ years with Lotus Notes/IBM Domino, I am still and always think Lotus Notes is the best RAD platform available!. When the time where resource is very limited and the expectation is very high and the turn around is too short, IBM Domino/Notes is the platform to use and it's the only choice available.
Tom Le | TrustRadius Reviewer

Workplace by Facebook

No score
No answers yet
No answers on this topic

Usability

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 10.0
Based on 1 answer
Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.
Tom Le | TrustRadius Reviewer

Workplace by Facebook

Workplace by Facebook 5.5
Based on 2 answers
Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.
Anonymous | TrustRadius Reviewer

Support Rating

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 9.0
Based on 2 answers
I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.
Tom Le | TrustRadius Reviewer

Workplace by Facebook

Workplace by Facebook 8.4
Based on 48 answers
Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.
Rahul Kumar | TrustRadius Reviewer

Implementation Rating

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 9.0
Based on 1 answer
Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.
Tom Le | TrustRadius Reviewer

Workplace by Facebook

No score
No answers yet
No answers on this topic

Alternatives Considered

HCL Notes (formerly from IBM)

Outlook has been considered for years as a replacement platform. Pricing and support staff made it prohibitive. Our long-time use of Microsoft Office productivity suite naturally led us to consider the adoption of Office365. A recent investigation told us that Azure Cloud services propel an O365 solution to the forefront. Early adopters in international divisions have paved the way for Azure and O365.
Christopher Stark | TrustRadius Reviewer

Workplace by Facebook

We simply chose this tool to avoid the dispersion of our employees when using it, and since it is an extension of Facebook social network, there was no greater risk of resistance to change. If another option was chosen, perhaps our team would not be as efficient as possible in carrying out the work activities. This was the most important reason and I think we were not wrong.
Marlon Seijas | TrustRadius Reviewer

Return on Investment

HCL Notes (formerly from IBM)

  • Over the years, we have lost countless hours of productivity from the thousands of crashes we have experienced.
  • One benefit of IBM Notes is that it is very simple to train a new user on. Many people prefer and are familiar with Google tools, but those that use IBM Notes have very little trouble acclimating themselves.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

  • Workplace by Facebook hasn't had any negative impact on my business as of yet and the only positive impact I can think of is that it easily helps me find agents for my clients in different states.
  • Workplace by Facebook hasn't helped me make any money, but it does educate me on the new tools my company releases so that I can better help my clients.
Katelyn Rylee | TrustRadius Reviewer

Pricing Details

HCL Notes (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Notes (formerly from IBM) Editions & Modules

Additional Pricing Details

Workplace by Facebook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workplace by Facebook Editions & Modules

Edition
Advanced$4.001
Enterprise$8.001
  1. per person/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HCL Notes (formerly from IBM)
8.2
Workplace by Facebook
8.4

Likelihood to Renew

HCL Notes (formerly from IBM)
1.7
Workplace by Facebook

Usability

HCL Notes (formerly from IBM)
10.0
Workplace by Facebook
5.5

Reliability and Availability

HCL Notes (formerly from IBM)
10.0
Workplace by Facebook

Performance

HCL Notes (formerly from IBM)
10.0
Workplace by Facebook

Support Rating

HCL Notes (formerly from IBM)
9.0
Workplace by Facebook
8.4

Online Training

HCL Notes (formerly from IBM)
10.0
Workplace by Facebook

Implementation Rating

HCL Notes (formerly from IBM)
9.0
Workplace by Facebook

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