Help.com vs. Smartsupp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help.com
Score 10.0 out of 10
N/A
Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand.
$80
per simultaneous active user
Smartsupp
Score 9.6 out of 10
N/A
Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.
$20
per month
Pricing
Help.comSmartsupp
Editions & Modules
Help.com Chat
$80 per month
per simultaneous active user
Ultimate
$239
per month
Standard
starting at $20
per month 100 to 200 live chat conversations per month
Pro
starting at $30
per month 100 to 800 live chat conversations per month
Offerings
Pricing Offerings
Help.comSmartsupp
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsHelp.com Chat comes with unlimited logins and scales with your business.Discount available for annual pricing.
More Pricing Information
Community Pulse
Help.comSmartsupp
Features
Help.comSmartsupp
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Help.com
-
Ratings
Smartsupp
8.2
7 Ratings
6% below category average
Chat history and transcripts00 Ratings8.27 Ratings
Chat reporting00 Ratings8.67 Ratings
Chat and web analytics00 Ratings7.97 Ratings
Best Alternatives
Help.comSmartsupp
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Medium-sized Companies
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Enterprises
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User Ratings
Help.comSmartsupp
Likelihood to Recommend
10.0
(1 ratings)
7.9
(7 ratings)
Usability
-
(0 ratings)
8.1
(7 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Help.comSmartsupp
Likelihood to Recommend
Help.com
Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
Read full review
Smartsupp
Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work
Read full review
Pros
Help.com
  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
Read full review
Smartsupp
  • Ability for multi-platform login between Android, Apple IOS, and Windows
  • Much less buggy than our previous Chat provider
  • Ability to see Live and Offline visitors
Read full review
Cons
Help.com
  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
Read full review
Smartsupp
  • I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form
Read full review
Usability
Help.com
No answers on this topic
Smartsupp
Customer response has been much better.In the past, the conversion rate for our services has been very low, probably due to poor UI/UX.But considering that we were still getting a certain number of conversions, we believe that the demand from users was very strong.With the addition of the chat function, we now have a point of contact with customers who had not converted.
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Support Rating
Help.com
Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.
Read full review
Smartsupp
No answers on this topic
Alternatives Considered
Help.com

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

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Smartsupp
All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it.
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Return on Investment
Help.com
  • Positive with inbound sales prospects
  • Positive with current client sales
  • Positive with customer support SLA
Read full review
Smartsupp
  • It has a very positive impact. I need less workers to do the same job.
  • A lot of communication can be automated - especially answers for simple questions.
Read full review
ScreenShots

Help.com Screenshots

Screenshot of Agent InterfaceScreenshot of Reporting DashboardScreenshot of Real-Time Monitoring