Help Lightning vs. HelpWire

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Lightning
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$580
per user, per year
HelpWire
Score 10.0 out of 10
N/A
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue resolution and eliminating the need for costly, time-consuming on-site visits. HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring…
$0
Pricing
Help LightningHelpWire
Editions & Modules
Enterprise
$580
per user, per year
No answers on this topic
Offerings
Pricing Offerings
Help LightningHelpWire
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsWe offer our solution as an annual subscription and the pricing is based on the number of licenses required within your organization. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.The product is free of charge, no Ads, no extra fees
More Pricing Information
Community Pulse
Help LightningHelpWire
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Help LightningHelpWire
Security
Comparison of Security features of Product A and Product B
Help Lightning
-
Ratings
HelpWire
10.0
2 Ratings
0% above category average
Role-based user permissions00 Ratings10.02 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Help Lightning
-
Ratings
HelpWire
10.0
2 Ratings
12% above category average
File transfer00 Ratings10.02 Ratings
Instant message00 Ratings10.02 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Help Lightning
-
Ratings
HelpWire
8.9
2 Ratings
0% above category average
Attended device access00 Ratings10.02 Ratings
Virtual device access00 Ratings10.02 Ratings
Multiple-display support00 Ratings8.52 Ratings
Multiple concurrent sessions00 Ratings7.01 Ratings
Best Alternatives
Help LightningHelpWire
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
ConnectWise ScreenConnect
ConnectWise ScreenConnect
Score 9.0 out of 10
ConnectWise ScreenConnect
ConnectWise ScreenConnect
Score 9.0 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 8.4 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Help LightningHelpWire
Likelihood to Recommend
10.0
(1 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Help LightningHelpWire
Likelihood to Recommend
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
Read full review
Electronic Team, Inc.
HelpWire is the best app whenever you need to connect with a remote system.
Read full review
Pros
Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
Read full review
Electronic Team, Inc.
  • Remote support
  • Quick and easy installation and connection setup
  • No lag in mouse movement
  • Free for all
Read full review
Cons
Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
Read full review
Electronic Team, Inc.
  • Screen recording feature should be added
  • Some improvement can be done on UI
Read full review
Usability
Help Lightning
No answers on this topic
Electronic Team, Inc.
HelpWire is amazing. It's very easy to install, connect and use.
Read full review
Alternatives Considered
Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
Read full review
Electronic Team, Inc.
We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.
Read full review
Return on Investment
Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
Read full review
Electronic Team, Inc.
  • It is a free App so I would I say ROI is magnificent especially because we are getting great service without investing any money.
Read full review
ScreenShots

Help Lightning Screenshots

Screenshot of Our AR-enabled remote assistance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Tour experts can be made available to work virtually side-by-side with anyone, anywhere in the world.Screenshot of Are we support your ability to solve problems evolving complex and critical equipment.

HelpWire Screenshots

Screenshot of HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversationScreenshot of HelpWire Operator application window, with connected workstations and multi-display supportScreenshot of HelpWire Operator application window, with opened chat side-panelScreenshot of HelpWire Client application chat-window