HelpWire

HelpWire

HelpWire

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpWire	Score 9.6 out of 10	N/A	HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client…	$0 (for 1 remote connection at a time)

Pricing

HelpWire

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
HelpWire
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

The product is free of charge, no Ads, no extra fees

More Pricing Information

Community Pulse
	HelpWire
Considered Both Products	HelpWire Verified User Account Manager Chose HelpWire I previously used AnyDesk, but I became concerned due to recent reports linking it to support scams that misuse its features for unauthorized access. Additionally, I experienced occasional crashes while using the application. Helpful? Denis Hubriienko UX/UI designer Chose HelpWire clear interface compared to other solutions, and I don't have to pay for it when I use it for my work Helpful? Verified User Engineer Chose HelpWire A few years back, I was using TeamViewer and AnyDesk now and then, but they both started glitching, which was super frustrating. So, I switched to Splashtop, and while it was totally fine okay. When HelpWire came onto the market, I decided to give it a try, and I’m really happy … Helpful? Verified User Employee Chose HelpWire I used AnyDesk and Zoom for my work, and they were helpful, but Zoom is only good for communication with no remote access, and AnyDesk has started crashing more often. Helpful? Rupam Golui Tech writer Chose HelpWire before this I used TeamViewer. Honestly, TeamViewer just wasn't cutting it anymore. While it used to be my go-to, a few things started to bug me. For one, the free version felt increasingly limited. There were times when I needed a feature that was locked behind a paywall, … Helpful? Roy Kumar Manager Chose HelpWire We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system. Helpful? Ritesh Roy Business Development Manager Chose HelpWire With AnyDesk my biggest issue was the lag in mouse movement, and it was never a great experience. Most of the time I would just view the system and ask the person sitting on Remote machine to do as needed but with HelpWire it's like I am navigating my own system. Helpful?

Features

HelpWire

Security

Comparison of Security features of Product A and Product B
	HelpWire 9.7 5 Ratings 20% above category average
Role-based user permissions	9.75 Ratings

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	HelpWire 8.8 7 Ratings 5% above category average
File transfer	9.07 Ratings
Instant message	8.57 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	HelpWire 9.5 7 Ratings 20% above category average
Attended device access	9.97 Ratings
Virtual device access	10.04 Ratings
Multiple-display support	9.37 Ratings
Multiple concurrent sessions	9.04 Ratings

Best Alternatives
	HelpWire
Small Businesses	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Action1 Score 9.4 out of 10
Enterprises	Remote Desktop Manager Score 9.4 out of 10
All Alternatives	View all alternatives

User Ratings
	HelpWire
Likelihood to Recommend	9.6 (7 ratings)
Likelihood to Renew	10.0 (1 ratings)
Usability	9.6 (5 ratings)

User Testimonials
	HelpWire
Likelihood to Recommend	Electronic Team I use HelpWire for training new employees and fixing software issues. When a new hire joins, I can easily access their computer to help them set up their development environment and answer questions right away. It’s also a great tool for troubleshooting. If someone has a problem, I can log in to their computer, see what’s wrong, and help them fix it. HelpWire makes this process quicker and easier. Verified User Anonymous Read full review
Pros	Electronic Team Cross-platform access for easy testing Simple and quick to set up and easy to access Excellent customer service with quick responses to any questions Verified User Anonymous Read full review
Cons	Electronic Team Limited Features Compared to Paid Options: As a free software, HelpWire delivers impressive core functionality. However, it might lack some advanced features found in paid remote desktop software. These could include things like: 1. Unattended Access, Advanced User Management: For larger teams or organizations, more granular user management controls might be desired. This could allow for assigning different access levels or permissions to different users within the organization. Rupam Golui Tech writer Read full review
Likelihood to Renew	Electronic Team It's free, but I love their service, so I will buy their service if they introduce any paid program. Rupam Golui Tech writer Read full review
Usability	Electronic Team HelpWire has been really great for me. It’s easy to use, works fast, and the chat helps a lot when talking to clients. And it’s free, which is awesome. I’d definitely recommend it to anyone who needs remote support. Verified User Anonymous Read full review
Alternatives Considered	Electronic Team We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system. R Kumar Manager Read full review
Return on Investment	Electronic Team a handy tool to simplify my work that I can use for free Using HelpWire has made me more productive because I can focus on solving problems here and now, rather than wasting time on long explanations. Denis Hubriienko UX/UI designer Read full review
ScreenShots	HelpWire Screenshots