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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Microsoft Viva Engage

    Score8.6 out of 10
    N/AMicrosoft Viva Engage, formerly Yammer, is used for private communication within organizations or between organizational members and pre-designated groups.

    $24

    per year per user

    SAP Build

    Score8 out of 10
    N/ASAP Build is a business application development and automation solution with a comprehensive suite of low-code, pro-code, and generative AI tools. SAP Build is for developers, IT professionals, and business users/citizen developers who want to create and customize business applications.

    $1.82

    per month per user

    Pricing
    Help LightningMicrosoft Viva EngageSAP Build
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Microsoft Viva Employee Communications and Communities
    $24
    per year per user
    Microsoft Viva Suite
    $144
    per year per user
    SAP Build Process Automation - Standard User
    $1.82
    per month per user
    SAP Build Process Automation - Advanced User
    $15
    per month per user
    SAP Build Process Automation - Attended Automation
    $534
    per month
    SAP Build Process Automation - Unattended Automation
    $534
    per month
    Offerings
    Pricing Offerings
    Help LightningMicrosoft Viva EngageSAP Build
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoYes
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.Microsoft Viva Engage is also available in some Microsoft 365 packages.—
    More Pricing Information
    Community Pulse
    Help LightningMicrosoft Viva EngageSAP Build
    Considered Multiple Products
    Help Lightning
    No answer on this topic
    Microsoft
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    86%
    Would buy again
    19 Answers
    94%
    Would buy again
    103 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    17 Answers
    96%
    Delivers good value for the price
    86 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    21 Answers
    94%
    Happy with the feature set
    103 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    10 Answers
    87%
    Lived up to sales and marketing promises
    62 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    13 Answers
    90%
    Implementation went as expected
    83 Answers
    Features
    Help LightningMicrosoft Viva EngageSAP Build
    Project Management
    Comparison of Project Management features of Help Lightning and Microsoft Viva Engage and SAP Build
    Feature
    Help Lightning
    -
    Ratings
    Microsoft Viva Engage
    8.7
    46 Ratings
    12% above category average
    SAP Build
    -
    Ratings
    Task Management00 Ratings9.128 Ratings00 Ratings
    Gantt Charts00 Ratings8.815 Ratings00 Ratings
    Scheduling00 Ratings8.423 Ratings00 Ratings
    Workflow Automation00 Ratings8.723 Ratings00 Ratings
    Mobile Access00 Ratings8.843 Ratings00 Ratings
    Search00 Ratings8.343 Ratings00 Ratings
    Visual planning tools00 Ratings8.926 Ratings00 Ratings
    Communication
    Comparison of Communication features of Help Lightning and Microsoft Viva Engage and SAP Build
    Feature
    Help Lightning
    -
    Ratings
    Microsoft Viva Engage
    8.6
    49 Ratings
    8% above category average
    SAP Build
    -
    Ratings
    Chat00 Ratings9.444 Ratings00 Ratings
    Notifications00 Ratings8.349 Ratings00 Ratings
    Discussions00 Ratings9.748 Ratings00 Ratings
    Surveys00 Ratings9.638 Ratings00 Ratings
    Internal knowledgebase00 Ratings9.338 Ratings00 Ratings
    Integrates with GoToMeeting00 Ratings7.314 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings6.713 Ratings00 Ratings
    Integrates with Outlook00 Ratings8.632 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and Microsoft Viva Engage and SAP Build
    Feature
    Help Lightning
    -
    Ratings
    Microsoft Viva Engage
    9.1
    42 Ratings
    13% above category average
    SAP Build
    -
    Ratings
    Versioning00 Ratings9.728 Ratings00 Ratings
    Video files00 Ratings9.436 Ratings00 Ratings
    Audio files00 Ratings9.434 Ratings00 Ratings
    Document collaboration00 Ratings9.235 Ratings00 Ratings
    Access control00 Ratings9.035 Ratings00 Ratings
    Advanced security features00 Ratings8.433 Ratings00 Ratings
    Integrates with Google Drive00 Ratings8.014 Ratings00 Ratings
    Device sync00 Ratings9.528 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of Help Lightning and Microsoft Viva Engage and SAP Build
    Feature
    Help Lightning
    -
    Ratings
    Microsoft Viva Engage
    -
    Ratings
    SAP Build
    8.0
    100 Ratings
    5% below category average
    Visual Modeling00 Ratings00 Ratings8.092 Ratings
    Drag-and-drop Interfaces00 Ratings00 Ratings8.191 Ratings
    Platform Security00 Ratings00 Ratings8.394 Ratings
    Platform User Management00 Ratings00 Ratings7.895 Ratings
    Reusability00 Ratings00 Ratings7.895 Ratings
    Platform Scalability00 Ratings00 Ratings8.096 Ratings
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    Help LightningMicrosoft Viva EngageSAP Build
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    Score8.2 out of 10
    Flock
    Score9.5 out of 10
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    Score7.7 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Troop Messenger
    Score9.8 out of 10
    AppSheet
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    Enterprises
    TeamViewer
    Score8.6 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Help LightningMicrosoft Viva EngageSAP Build
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.9
    (59 ratings)
    8.0
    (98 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (11 ratings)
    8.5
    (6 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (9 ratings)
    7.6
    (95 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (12 ratings)
    6.4
    (5 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Help LightningMicrosoft Viva EngageSAP Build
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Microsoft
    Yammer is great when you have a company culture that encourages friendly collaboration and communication. It can be a great supplement (but certainly not a substitute) for bonding and sharing ideas and thoughts. Certain channels can be really successful, too, like a channel where people can post dog pictures or something fun like that!
    Incentivized
    Read full review
    SAP
    SAP Build is a strong and reliable partner with a rich FAQ and consulting power. New features make sense and are easy to distribute within the team and to end users. The community is nice, and there are many discussions on product development, shared solutions, and productivity improvements. UI is also one of the strongest points.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Microsoft
    • Providing a platform for social news in the company where "bottom up" topics can percolate freely across department
    • Social networking across the company where folks can divide their work into topics instead of teams
    • Basic collaboration within a group including document sharing with ability to pin documents to a team
    Incentivized
    Read full review
    SAP
    • SAP Build Workzone is a cloud ready service that it can provide access to users over cloud. It really liked it because for Non-SAP users they don't need to have seperate logins to access SAP systems
    • SAP Build LCNC helps to create an app either from scratch or take reference from existing apps and develop on top of it
    • SAP Build Code is pro-developer tool helps for creating enterprise ready web apps
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Microsoft
    • Although the social enterprise network works very well, there is room for some slight improvement - such as the ability to attract users. By being part of the Microsoft Office Suite, it is offered as an "add-on" and many overlook it and see it as unnecessary at first. It would be smart for Microsoft to sell it as its own product so it could gather more popularity as a "social network".
    • Giving an option to filter results could be better as well as giving an option to turn off the "recent activity" bar on the home page.
    Incentivized
    Read full review
    SAP
    • Comparing to other RPA Tools, SAP Build automation lacks enough user guidance.
    • Licensing is a little bit confusing.
    • From a technical perspective, older versions of the automation part are not always stable, but the other services (workflow, business rules, apps, etc.) are much more stable.
    Incentivized
    Read full review
    Likelihood to Renew
    Help Lightning
    No answers on this topic
    Microsoft
    Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
    Read full review
    SAP
    SAP Build that enables rapid creation of enterprise-grade applications, automations, and business sites. It empowers both business users and developers to collaborate effectively while leveraging SAP-grade security, identity, and integration capabilities. SAP Build integrates seamlessly with SAP systems, supports governance and lifecycle management, and accelerates digital transformation by reducing development time and effort.
    Incentivized
    Read full review
    Usability
    Help Lightning
    No answers on this topic
    Microsoft
    Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
    Read full review
    SAP
    The overall re-usability is very good for SAP Build app. Rating 9 shows that it is very effectively uses the No code or low code functionality. Drag and drop of UI components is very effective in this SAP Build app. No prior coding experience is needed but to develop some logic flow you need to be very logical and optimistic thinker
    Incentivized
    Read full review
    Reliability and Availability
    Help Lightning
    No answers on this topic
    Microsoft
    Very available
    Read full review
    SAP
    No answers on this topic
    Performance
    Help Lightning
    No answers on this topic
    Microsoft
    It's a simple product but it does provide value.
    Read full review
    SAP
    No answers on this topic
    Support Rating
    Help Lightning
    No answers on this topic
    Microsoft
    We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
    Incentivized
    Read full review
    SAP
    There are, for example, great blog writings about automation cases and examples. The studio version is updated often. There are also useful OpenSAP online courses.
    Incentivized
    Read full review
    Online Training
    Help Lightning
    No answers on this topic
    Microsoft
    The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
    Read full review
    SAP
    Online training helped to understand the drag and drop processes, building UI. Creating a workflow and process automation. Developing workflow and deploying WF. Helped to reduce the errors. It helped to understand the training easily. And online training gave good insights for low code no code solutions and create actions, forms.
    Read full review
    Implementation Rating
    Help Lightning
    No answers on this topic
    Microsoft
    We organically implemented the product
    Read full review
    SAP
    Yes we are implementing a custom solution of Customer PO on sap build code and BPA
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Microsoft
    Our team briefly used Salesforce.com's Chatter product before switching over to Yammer in 2012. While Chatter is essentially the same product as Yammer, it left much to be desired. Chatter's design was (and remains) clunky and difficult to navigate. Yammer is a simple, easy-to-use product that offers similar functionality as Salesforce's Chatter.
    Incentivized
    Read full review
    SAP
    Seamlessly connected to SAP S4 Hana systems and development and deployment is easy as compared to Microsoft Visual Studio. Low code no code facility is awesome in SAP Build app where as in Visual Studio drag and drop of components is provided but still needs to write bulky code for functionality. Performance is better for SAP Build app.
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Microsoft
    • My company is pleased with the positive impact Yammer has created departmentally and on an individual basis with work flow efficiency.
    • Adversely, most old and new employees are more familiar with SharePoint, causing the company to pay for training for all current and incoming employees.
    • As Yammer becomes more widely used, the need for training may diminish, which is where we will see our return on investment, as the product clearly provides a more effective form of file sharing and communication between employees and their department.
    Incentivized
    Read full review
    SAP
    • SAP Build apps has a high ROI. Development is fast and cloud pricing is good.
    • Business objectives are handled better than any other solution for custom app development in the SAP ecosystem.
    • Process Automation workflows are very fast to develop, mostly graphically, and work very well.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    SAP Build Screenshots

    Screenshot of the SAP Build Portfolio, which includes:
1- SAP Build Apps to create business application
2- SAP Build Process Automation to automate end to end business processes
3- SAP Build Work Zone to design and create business sites