Help Lightning vs. Microsoft Viva Engage vs. SAP Build
| Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Lightning | Score10 out of 10 | Enterprise companies (1,001+ employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $75,000 per year |
Microsoft Viva Engage | Score8.6 out of 10 | N/A | Microsoft Viva Engage, formerly Yammer, is used for private communication within organizations or between organizational members and pre-designated groups. | $24 per year per user |
SAP Build | Score8 out of 10 | N/A | SAP Build is a business application development and automation solution with a comprehensive suite of low-code, pro-code, and generative AI tools. SAP Build is for developers, IT professionals, and business users/citizen developers who want to create and customize business applications. | $1.82 per month per user |
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| Entry-level Setup Fee | Optional | No setup fee | No setup fee | |||||||||||||||||||||
| Additional Details | Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help. | Microsoft Viva Engage is also available in some Microsoft 365 packages. | — | |||||||||||||||||||||
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| Considered Multiple Products | No answer on this topic | No answer on this topic | No answer on this topic |
| Key User Insights | |||
| Would buy again | |||
No answers on this topic | 86% Would buy again 19 Answers | 94% Would buy again 103 Answers | |
| Delivers good value for the price | |||
No answers on this topic | 94% Delivers good value for the price 17 Answers | 96% Delivers good value for the price 86 Answers | |
| Happy with the feature set | |||
No answers on this topic | 95% Happy with the feature set 21 Answers | 94% Happy with the feature set 103 Answers | |
| Lived up to sales and marketing promises | |||
No answers on this topic | 100% Lived up to sales and marketing promises 10 Answers | 87% Lived up to sales and marketing promises 62 Answers | |
| Implementation went as expected | |||
No answers on this topic | 100% Implementation went as expected 13 Answers | 90% Implementation went as expected 83 Answers | |
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| Help Lightning | Microsoft Viva Engage | SAP Build | |
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| Small Businesses | LogMeIn Rescue Score8.2 out of 10 | Flock Score9.5 out of 10 | Zoho Creator Score7.7 out of 10 |
| Medium-sized Companies | BeyondTrust Remote Support Score8.6 out of 10 | Troop Messenger Score9.8 out of 10 | AppSheet Score8.2 out of 10 |
| Enterprises | TeamViewer Score8.6 out of 10 | Cisco Business Edition 7000 (discontinued) Score9 out of 10 | Oracle APEX Score9.1 out of 10 |
| All Alternatives | View all alternatives | View all alternatives | View all alternatives |
| Help Lightning | Microsoft Viva Engage | SAP Build | |
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| Likelihood to Recommend | 10.0 | 8.9 | 8.0 |
| Likelihood to Renew | - | 9.0 | 8.5 |
| Usability | - | 8.9 | 7.6 |
| Availability | - | 8.0 | - |
| Performance | - | 9.0 | - |
| Support Rating | - | 7.0 | 6.4 |
| Online Training | - | 7.0 | 9.0 |
| Implementation Rating | - | 8.0 | - |
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| Likelihood to Renew | No answers on this topic |
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| Reliability and Availability | No answers on this topic |
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| ScreenShots | Help Lightning Screenshots | SAP Build Screenshots |















