HelpCrunch vs. Kayako
HelpCrunch vs. Kayako
Product | Rating | Most Used By | Product Summary | Starting Price |
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HelpCrunch | N/A | All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better. | $12 per month | |
Kayako | N/A | Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement. | $29 per month |
HelpCrunch | Kayako | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs. | — | ||||||||||||||
More Pricing Information |
HelpCrunch | Kayako | |
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Top Pros |
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Top Cons |
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HelpCrunch | Kayako | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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HelpCrunch | Kayako | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HelpCrunch | Kayako | |
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Likelihood to Recommend | 8.0 (4 ratings) | 1.0 (22 ratings) |
Likelihood to Renew | - (0 ratings) | 7.8 (11 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Availability | - (0 ratings) | 7.5 (2 ratings) |
Support Rating | 10.0 (1 ratings) | 2.1 (4 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
HelpCrunch | Kayako | |
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Likelihood to Recommend | HelpCrunch | Kayako |
Pros | HelpCrunch | Kayako |
Cons | HelpCrunch | Kayako |
Likelihood to Renew | HelpCrunch No answers on this topic | Kayako |
Usability | HelpCrunch No answers on this topic | Kayako |
Reliability and Availability | HelpCrunch No answers on this topic | Kayako |
Support Rating | HelpCrunch | Kayako |
Implementation Rating | HelpCrunch No answers on this topic | Kayako |
Alternatives Considered | HelpCrunch | Kayako |
Return on Investment | HelpCrunch | Kayako |
ScreenShots | HelpCrunch Screenshots |