Chose HelpCrunch
HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
Product | Rating | Most Used By | Product Summary | Starting Price |
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HelpCrunch | N/A | All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better. | $12 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
HelpCrunch | Zendesk Suite | |||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs. | — | ||||||||||||||
More Pricing Information |
HelpCrunch | Zendesk Suite | |
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Considered Both Products | HelpCrunch | Zendesk Suite No answer on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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HelpCrunch | Zendesk Suite | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HelpCrunch | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (4 ratings) | 8.3 (149 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 6.9 (22 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 10.0 (1 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
HelpCrunch | Zendesk Suite | |
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Likelihood to Recommend | HelpCrunch | Zendesk |
Pros | HelpCrunch | Zendesk |
Cons | HelpCrunch | Zendesk |
Likelihood to Renew | HelpCrunch No answers on this topic | Zendesk |
Usability | HelpCrunch No answers on this topic | Zendesk |
Reliability and Availability | HelpCrunch No answers on this topic | Zendesk |
Performance | HelpCrunch No answers on this topic | Zendesk |
Support Rating | HelpCrunch | Zendesk |
Online Training | HelpCrunch No answers on this topic | Zendesk |
Implementation Rating | HelpCrunch No answers on this topic | Zendesk |
Alternatives Considered | HelpCrunch | Zendesk |
Return on Investment | HelpCrunch | Zendesk |
ScreenShots | HelpCrunch Screenshots | Zendesk Suite Screenshots |