Helpman vs. Jira Service Management
Helpman vs. Jira Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpman | Small Businesses (1-50 employees) | Helpman is a cloud-based software that lets companies organize answers and articles and make them available publicly to customers. Customer support teams share their knowledge with customers in a knowledge base or a help center. The vendor’s value proposition is that this reduces the flow on other support channels like chat or email and helps customer support teams be more productive and more focused on the most important requests. Customers can find answers using the typo… | $25 per article | |
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Unlimited free trial as long as the knowledge base is not published. | — | ||||||||||||||
More Pricing Information |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Helpman | Jira Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpman | Jira Service Management | |
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Likelihood to Recommend | - (0 ratings) | 5.7 (76 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 9.6 (2 ratings) |
Support Rating | - (0 ratings) | 9.1 (25 ratings) |
Helpman | Jira Service Management | |
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Likelihood to Recommend | Helpman No answers on this topic | Atlassian |
Pros | Helpman No answers on this topic | Atlassian |
Cons | Helpman No answers on this topic | Atlassian |
Usability | Helpman No answers on this topic | Atlassian |
Support Rating | Helpman No answers on this topic | Atlassian |
Alternatives Considered | Helpman No answers on this topic | Atlassian |
Return on Investment | Helpman No answers on this topic | Atlassian |
ScreenShots | Helpman Screenshots | Jira Service Management Screenshots |