TrustRadius

HelpWire vs. SupremeViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HelpWire
Score 10.0 out of 10
N/A
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue resolution and eliminating the need for costly, time-consuming on-site visits. HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring…
$0
SupremeViewer
Score 8.4 out of 10
N/A
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts: client (SupremeViewer Client) and server (SupremeViewer Server). The users install SupremeViewer Client software on their devices to connect to host computers where the SupremeViewer Server is…
$0
Pricing
HelpWireSupremeViewer
Editions & Modules
No answers on this topic
SupremeViewer
$0
Offerings
Pricing Offerings
HelpWireSupremeViewer
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsThe product is free of charge, no Ads, no extra fees—
More Pricing Information
Features
HelpWireSupremeViewer
Security
Comparison of Security features of Product A and Product B
HelpWire
10.0
2 Ratings
0% above category average
SupremeViewer
-
Ratings
Role-based user permissions10.02 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
HelpWire
10.0
2 Ratings
12% above category average
SupremeViewer
9.0
4 Ratings
8% above category average
File transfer10.02 Ratings9.14 Ratings
Instant message10.02 Ratings8.94 Ratings
Screen sharing00 Ratings9.14 Ratings
Over-the-Internet remote session00 Ratings9.14 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
HelpWire
8.9
2 Ratings
0% above category average
SupremeViewer
-
Ratings
Attended device access10.02 Ratings00 Ratings
Virtual device access10.02 Ratings00 Ratings
Multiple-display support8.52 Ratings00 Ratings
Multiple concurrent sessions7.01 Ratings00 Ratings
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HelpWireSupremeViewer
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Medium-sized Companies
ConnectWise ScreenConnect
ConnectWise ScreenConnect
Score 9.0 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 8.4 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpWireSupremeViewer
Likelihood to Recommend
10.0
(2 ratings)
8.4
(4 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
HelpWireSupremeViewer
Likelihood to Recommend
Electronic Team, Inc.
HelpWire is the best app whenever you need to connect with a remote system.
R Kumar | TrustRadius Reviewer
R Kumar
Manager
Read full review
SupremeViewer
SupremeViewer is best for troubleshooting technical issues on remote computers. You can do connections all over the world without any configurations. Just run or install and connect. It is secured and works behind NAT. The easy installation process without additional configuration helps a lot when our customers need to run the server.
Verified User
Anonymous
Read full review
Pros
Electronic Team, Inc.
  • Remote support
  • Quick and easy installation and connection setup
  • No lag in mouse movement
  • Free for all
Ritesh Roy | TrustRadius Reviewer
Ritesh Roy
Business Development Manager
Read full review
SupremeViewer
  • Remote Access
  • File Transfer
  • Quick and easy to use
  • Getting Screenshots for Analysis
  • Live chat during remote sessions
  • Multiple sessions to one server
Verified User
Anonymous
Read full review
Cons
Electronic Team, Inc.
  • Screen recording feature should be added
  • Some improvement can be done on UI
R Kumar | TrustRadius Reviewer
R Kumar
Manager
Read full review
SupremeViewer
  • Only email support
Verified User
Anonymous
Read full review
Usability
Electronic Team, Inc.
HelpWire is amazing. It's very easy to install, connect and use.
Ritesh Roy | TrustRadius Reviewer
Ritesh Roy
Business Development Manager
Read full review
SupremeViewer
No answers on this topic
Alternatives Considered
Electronic Team, Inc.
We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.
R Kumar | TrustRadius Reviewer
R Kumar
Manager
Read full review
SupremeViewer
At the beginning we used Windows Remote Desktop service. The main problem with Remote Desktop was that the remote computer needs a publicly visible IP address which will allow us to connect to that PC. For that reason we started using TeamViewer. TeamViewer works great behind NAT and with its free option was best solution for small company as ours. I think that now they are mainly targeting corporate customers and the price of their products is too high for us. This led us to look for other solutions. That's how we discovered SupremeViewer.
Verified User
Anonymous
Read full review
Return on Investment
Electronic Team, Inc.
  • It is a free App so I would I say ROI is magnificent especially because we are getting great service without investing any money.
Ritesh Roy | TrustRadius Reviewer
Ritesh Roy
Business Development Manager
Read full review
SupremeViewer
  • By using SupremeViewer we actually save on shipping costs and time.
VZ
Vivian Zilberth
System Administrator
Read full review
ScreenShots

HelpWire Screenshots

Screenshot of HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversationScreenshot of HelpWire Operator application window, with connected workstations and multi-display supportScreenshot of HelpWire Operator application window, with opened chat side-panelScreenshot of HelpWire Client application chat-window

SupremeViewer Screenshots

Screenshot of SupremeViewer Server, which allows remote access to the computer where it is running/installed. SupremeViewer Server authenticate users by providing ID and Password. Once the remote software is installed, the users can connect and work on these computers at any time.Screenshot of SupremeViewer Client. This allows users to connect and interact with remote computers and servers located anywhere in the globe via internet. The users can install or run this application on their local computer and use it to connect to a remote computer where the SupremeViewer Server is installed.Screenshot of the Installation and setup of unattended access to the remote device — this option requires to install a lightweight application on the remote computers. Once the remote software is installed, the users can connect and work on these computers at any time.Screenshot of the "run only" option, that lets the user troubleshoot a remote computer through an on-demand remote session, with no software installation required. It allows temporary remote access, without having administrative rights on the remote computer.