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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Highrise CRM (discontinued)

    Score8.8 out of 10
    N/AHighrise is a simple CRM, allowing the user to track leads and manage follow ups with zero learning curve. Highrise is only available and supported for existing customers. As of August 2018 Highrise is no longer available to new customers. Existing customers may still take advantage of Highrise.

    $4

    Per User Per Month

    Synoptix

    Score7.5 out of 10
    Mid-Size Companies (51-1,000 employees)
    Synoptic provides ERP financial reporting tools and analysis. This solution is designed to deliver real-time data. The vendor’s value proposition is that their solution empowers users to create financial and operational reports with spreadsheet ease of use.N/A
    Pricing
    Highrise CRM (discontinued)Synoptix
    Editions & Modules
    Highrise
    $4.00
    Per User Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    Highrise CRM (discontinued)Synoptix
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Highrise CRM (discontinued)Synoptix
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Synoptix
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    83%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    No answers on this topic
    83%
    Implementation went as expected
    5 Answers
    Features
    Highrise CRM (discontinued)Synoptix
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    6.0
    5 Ratings
    23% below category average
    Pixel Perfect reports00 Ratings5.73 Ratings
    Customizable dashboards00 Ratings5.85 Ratings
    Report Formatting Templates00 Ratings6.44 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    7.4
    7 Ratings
    5% below category average
    Drill-down analysis00 Ratings7.37 Ratings
    Formatting capabilities00 Ratings7.07 Ratings
    Integration with R or other statistical packages00 Ratings7.03 Ratings
    Report sharing and collaboration00 Ratings8.24 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    7.7
    5 Ratings
    3% below category average
    Publish to Web00 Ratings7.64 Ratings
    Publish to PDF00 Ratings8.45 Ratings
    Report Versioning00 Ratings7.63 Ratings
    Report Delivery Scheduling00 Ratings7.34 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    6.9
    3 Ratings
    6% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings7.33 Ratings
    Location Analytics / Geographic Visualization00 Ratings6.82 Ratings
    Predictive Analytics00 Ratings6.82 Ratings
    Pattern Recognition and Data Mining00 Ratings6.82 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    7.6
    6 Ratings
    10% below category average
    Multi-User Support (named login)00 Ratings7.36 Ratings
    Role-Based Security Model00 Ratings8.05 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings7.85 Ratings
    Report-Level Access Control00 Ratings7.35 Ratings
    Single Sign-On (SSO)00 Ratings7.86 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    6.7
    4 Ratings
    9% below category average
    Responsive Design for Web Access00 Ratings6.74 Ratings
    Mobile Application00 Ratings6.82 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings6.73 Ratings
    Budgeting, Planning, and Forecasting
    Comparison of Budgeting, Planning, and Forecasting features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    6.6
    8 Ratings
    20% below category average
    Long-term financial planning00 Ratings6.06 Ratings
    Financial budgeting00 Ratings6.57 Ratings
    Forecasting00 Ratings6.64 Ratings
    Scenario modeling00 Ratings5.94 Ratings
    Management reporting00 Ratings7.88 Ratings
    Consolidation and Close
    Comparison of Consolidation and Close features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    7.6
    7 Ratings
    2% below category average
    Financial data consolidation00 Ratings8.26 Ratings
    Journal entries and reports00 Ratings7.03 Ratings
    Multi-currency management00 Ratings7.14 Ratings
    Intercompany Eliminations00 Ratings6.82 Ratings
    Minority Ownership00 Ratings9.12 Ratings
    Local and consolidated reporting00 Ratings7.55 Ratings
    Detailed Audit Trails00 Ratings7.46 Ratings
    Financial Reporting and Compliance
    Comparison of Financial Reporting and Compliance features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    7.2
    8 Ratings
    12% below category average
    Financial Statement Reporting00 Ratings7.28 Ratings
    Management Reporting00 Ratings7.78 Ratings
    Excel-based Reporting00 Ratings8.07 Ratings
    Automated board and financial reporting00 Ratings7.37 Ratings
    XBRL support for regulatory filing00 Ratings5.73 Ratings
    Analytics and Reporting
    Comparison of Analytics and Reporting features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    6.5
    6 Ratings
    15% below category average
    Personalized dashboards00 Ratings6.46 Ratings
    Color-coded scorecards00 Ratings5.94 Ratings
    KPIs00 Ratings6.73 Ratings
    Cost and profitability analysis00 Ratings6.73 Ratings
    Key Performance Indicator setting00 Ratings6.73 Ratings
    Benchmarking with external data00 Ratings6.73 Ratings
    Integration
    Comparison of Integration features of Highrise CRM (discontinued) and Synoptix
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Synoptix
    7.4
    6 Ratings
    9% below category average
    Flat file integration00 Ratings7.33 Ratings
    Excel data integration00 Ratings8.05 Ratings
    Direct links to 3rd-party data sources00 Ratings6.96 Ratings
    Best Alternatives
    Highrise CRM (discontinued)Synoptix
    Small Businesses
    Salesflare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    IBM Planning Analytics
    Score8.5 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Fusion Cloud Enterprise Performance Management
    Score7.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Highrise CRM (discontinued)Synoptix
    Likelihood to Recommend
    9.0
    (10 ratings)
    7.5
    (18 ratings)
    Likelihood to Renew
    8.2
    (9 ratings)
    9.1
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    7.2
    (7 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.1
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Highrise CRM (discontinued)Synoptix
    Likelihood to Recommend
    Discontinued Products
    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Incentivized
    Read full review
    Synoptix
    Synoptix has been great for us to allow end users access to the data and information they need to make informed decisions without letting them have full access to all ERP functions. It has also been very easy to create custom reports that meet our needs. It is also nimble enough to create quick reports that are needed with a small turnaround
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Incentivized
    Read full review
    Synoptix
    • Easy report building interface with an query interface that allows financial users the ability to conduct complex queries without difficulty.
    • The ability to create reporting that allows us to review in-depth financial review by drilling down into accounts to find transnational data easily.
    • Easily maintained and monitored with simple upgrade installations and end point installation.
    • Great knowledge base for review and trouble-shooting.
    • Highly knowledgeable and easy to work with staff.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review
    Synoptix
    • It has a poor install procedure which is not standard. It almost requires copying folders from an existing computer to the new install.
    • The update process is less than desirable. It seems like Compusoft needs to do a better job of testing before releasing updates.
    • The interface is a bit archaic. It looks more like a program from 20 years ago than one used today.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Incentivized
    Read full review
    Synoptix
    There is no question that we will continue to use this product for as long as it's available
    Incentivized
    Read full review
    Usability
    Discontinued Products
    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Read full review
    Synoptix
    It didn't take long to learn how it works and has always been easy to navigate and accomplish all that we have needed. Whenever there have been any issues Synopotix has been great to address them in a timely manner and have always been able to resolve the issues we have had
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    They are quick and SO nice. They are very friendly and are eager to help.
    Incentivized
    Read full review
    Synoptix
    Support does not know much about software solutions. As an example, I have struggled for weeks just to set up LDAP that should be fairly simple.
    Incentivized
    Read full review
    Implementation Rating
    Discontinued Products
    No answers on this topic
    Synoptix
    Good guidance of what steps will halppen.
    Read full review
    Alternatives Considered
    Discontinued Products
    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Incentivized
    Read full review
    Synoptix
    Synoptix is more oriented to users as their own developers. You do not need to understand any sort of coding or languages. If you are working in financials you just need to know your trial balance. The menus and programing are so user friendly the programming is "kinda obvious"
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Incentivized
    Read full review
    Synoptix
    • As a reporting tool it has allowed us to make fact based decisions. We have a significant annual cost with relation to our legacy system and Synoptix provides us with the best tool to mine the data that resides in our legacy system.
    Incentivized
    Read full review
    ScreenShots