Overall Satisfaction with Synoptix
We use the advanced reporting software. This is fully integrated with our ERP solution, (M2M) and used mostly for financial reporting. It is used by our general managers, plant managers, purchasing, and accounting. This product works well - consistently! It is very unusual that we need tech support, but when we do, they are right on! We use the product for multiple locations and do comparative statements locally. You would NEVER know that the data wasn't stored on the machine sitting next to me as quick and reliable as this solution is to pull in the data from separate servers in separate states! (Including the drill-down detail.) Love it!
- Very easy to write reports.
- Upgrades process has been automated and requires almost zero effort! (no IT involvement required).
- Drilldown function a breeze and provides instant results to the layperson for our financials.
- I'd love to see a drill down by the financial statement line-item that provides all the detail for that line item immediately, rather than drilling down on individual transactions within the account.
- The product is just necessary. We need our financials generated fast and reliably. The best ROI is the that we implemented this product and it has consistently performed without delays for years!
- The export function is easy-easy-easy. Works great, takes data straight into Excel.
Prior to Synoptix we were using the reporting tool that comes with our ERP system. It lacked the drilldown and comparability functions that make Synoptix the top pick. Further, designing reports and maintaining reports was very labor intensive.