HireRight vs. SurveyLegend

HireRight's background checking has some improvements and could hold some more historical data more than 150 days. We have had employees move from one jobsite to the other for this client and we can't look up if they have had a background check done through HireRight before if it is more than 150 days, so we end up ordering another one and duplicate/pay for extra background checks

Incentivized

For us, it is a good service and fulfills its services. Its main functions have allowed us to improve the quality of each of our services by delivering a survey to our clients with special and easy-to-use software and tools. It allows to receive analytics in order to solve problems in all areas in order to improve the organization. I recommend it because its main function is to create surveys but the information received there is possible to use throughout the company.

Incentivized

• Customer service is very useful and we get a swift response from them.
• It is integrated with our workflow so its easy to set up.
• It creates a record of each employee in the system which makes it simple to store data safely.

Incentivized

• Visual questions! Survey Legend was the only affordable software I could find that let me add images to questions easily and in a flow that made sense.
• Live analytics! Super helpful for us when we were just starting our survey program, to be able to make sure the questions were formatted properly for example.
• Lots of flexibility; any type of question I needed was available here.

• HireRight is good platform which provides great support on verification process.
• I would request to speed up the verification cycle as it takes more than 2 weeks for completion of verification process. Where in mine was rejected at first time and again it took 1 more weeks for providing final confirmation. Request to reduce this time.

Incentivized

• Improved correlation of the data between the analytics tool and the responses (i.e. it says 3 responses have been received, but only shows results for 2)

There have been no issues with this vendor. They provide exactly what they claimed they would and have excellent customer service

Incentivized

Always room for improvement that could make the platform a lot more user friendly and easier to navigate

Incentivized

Front line support, which is what our users are forced to deal with, rarely offers timely and acceptable solutions. To get good results, I often have to escalate issues to our account manager (who is wonderful). It seems as though any support request that is handled through normal channels takes far too long to be completed.

I enjoy HireRight much more as I am able to have more customizable features in the application as well as run reports that allow me to have increased efficiency in the hire process and know where all employees are in the process at any point in time. We selected HireRight due to these features as well as the decreased licensing cost.

Incentivized

Better graphics and easier to use. I also don't feel like they are trying to nickel and dime me.

Incentivized

• HireRight is a Pay as You Go platform, so there are no long-term contracts to worry about. We customized our template for the information we consistently need and fill in the demographics. I would say that the ROI is 100% - we have been able to vet out the less desirable candidates based on some of the information.

Incentivized

• It will make it easier to know who is interested
• Without the individual analysis, I will find it harder to schedule an appointment
• The image is very helpful for brand management