Hiver vs. LiveChat
Hiver vs. LiveChat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Hiver | N/A | Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies… | $14 /user/month | |
LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Hiver | LiveChat | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Multi-Channel Help |
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Hiver | LiveChat | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Hiver | LiveChat | |
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Likelihood to Recommend | 1.0 (3 ratings) | 8.1 (43 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | 3.0 (1 ratings) | - (0 ratings) |
Support Rating | 4.0 (1 ratings) | 7.3 (3 ratings) |
Hiver | LiveChat | |
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Likelihood to Recommend | Hiver | LiveChat |
Pros | Hiver | LiveChat |
Cons | Hiver | LiveChat |
Usability | Hiver | LiveChat No answers on this topic |
Support Rating | Hiver | LiveChat |
Alternatives Considered | Hiver | LiveChat |
Return on Investment | Hiver | LiveChat |
ScreenShots | Hiver Screenshots | LiveChat Screenshots |